Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Workshop Service Advisor

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience as a service advisor in a vehicle or machinery workshop? Then this offer is for you!

You will be the face of the workshop and the primary link between the customer and the technical team. We are looking for a profile capable of managing the customer experience from start to finish.

Your main functions:
- Planning and organization of work
- Active reception of machinery and personalized customer service upon entry to the workshop.
- Opening repair orders, data collection, and description of faults.
- Constant communication with the workshop to follow up on work.
- Cross-selling of products and services.
- Invoicing, explaining invoices, closing orders, and delivery of machinery.
- Monitoring customer satisfaction and incident management.

- Minimum experience: 2 demonstrable years as a workshop administrator / advisor or receptionist.
- Sector: Machinery / automotive.
- Commercial Profile: We are looking for someone who not only assists but knows how to sell and advise to increase the workshop's turnover.
- Organization and planning.
- Basic knowledge of mechanics for communication with the workshop and the customer.
- Communication skills, professional appearance, and proficiency in management IT tools (Office suite, CRM, and ERP).
- Intermediate level of English is a plus.

You will join a stable project with a top-tier brand.
Contract: Permanent from the first day.
Working Hours: Monday to Friday from 8:00 AM to 4:00 PM.
Salary: Between 23,000 and 26,000 euros gross per year.

View original advert (Spanish)

¿Tienes experiencia como asesor/a de servicio en taller de vehículos o maquinaria? ¡Entonces esta oferta es para ti!

Serás la cara visible del taller y el enlace principal entre el cliente y el equipo técnico. Buscamos un perfil con capacidad para gestionar la experiencia del cliente de principio a fin.

Tus funciones principales:
- Planificación y organización del trabajo
-Recepción activa de la maquinaria y atención personalizada al cliente en la entrada a taller.
-Apertura de órdenes de reparación, toma de datos y descripción de averías.
-Interlocución constante con el taller para el seguimiento de los trabajos.
-Venta cruzada de productos y servicios.
-Facturación, explicación de facturas, cierre de órdenes y entrega de maquinaria.
-Seguimiento de la satisfacción del cliente y gestión de incidencias.

-Experiencia mínima: 2 años demostrables como administrativo / asesor o recepcionista de taller.
-Sector: Maquinaria / automoción.
-Perfil Comercial: Buscamos a alguien que no solo atienda, sino que sepa vender y asesorar para aumentar la facturación del taller.
- Organización y planificación.
-Conocimientos básicos de mecánica para interlocución con taller y cliente.
-Dotes de comunicación, buena presencia y manejo de herramientas informáticas de gestión (paquete office, CRM y ERP).
-Valorable nivel de inglés intermedio

Te incorporarás a un proyecto estable en una marca de primer nivel.
Contrato: Indefinido desde el primer día.
Jornada Laboral: Lunes a Viernes de 8:00h a 16:00h
Salario: Entre 23.000 y 26.000 euros brutos anuales.