Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Telephone Customer Service

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Position for the customer service department to provide support to clients.

Manage customer incidents.
Telephone assistance to route customer calls to put them in contact with companies.
Interact with customers in a professional manner.
Offer support and solutions to customers in accordance with the company's customer service policies.

Experience in ERP and CRM
Incident management
Proficiency in online tools
Good communication skills
Empathy
Willingness to learn
Teamwork

Availability to work morning and afternoon shifts.

View original advert (Spanish)

Puesto para departamento de atención al cliente para ofrecer soporte a los clientes.

Gestionar incidencias de los clientes.
Asistencia telefónica para canalizar las llamadas de los clientes para ponerles en contacto con las empresas.
Relacionarse con los clientes de forma profesional
Ofrecer soporte y soluciones a los clientes de acuerdo con las politicas de servicio al cliente de la compañia.

Experiencia en ERP y CRM
Gestión de incidencias
Dominio herramientas on-line
Buena capacidad de comunicación
Empatía
Predisposición a aprender
Trabajo en equipo

Disponibilidad para trabajar en turnos de mañana y tarde.