Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Crm & Loyalty Support Specialist

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Who we are: Randstad Digital is the technology consulting company of the Randstad group, specializing in stable technological services. Globally, we are present in more than 20 countries with over 25,000 IT specialists, and nationally with more than 400, with offices in Madrid, Barcelona, Valencia, Seville, Zaragoza, Bilbao, Gijón, and Valladolid. We carry out exciting IT and engineering services using the latest technologies. We take care of our workers through the human touch that characterizes us, and therefore we push you to continue growing without limits!

Our goal: To grow and jointly drive digital leadership to innovate and make a difference based on technological social responsibility, connecting people and technology.

Support for advisor profiles in:

o Release change operations.

o Incident management, including database replacement when necessary.

Tests of new versions, including the NRT (non-regression test) cycle.
Installation/configuration of applications.
Verification of orders and master data in NEO (SAP S4).
Local project management.

Degree in Engineering with a subsequent business orientation or a degree in Business Administration (ADE).

Knowledge and experience with the following tools:

Anapurna, KLEE, Involve, Vincle: Manage incidents/needs with end users, including opening tickets, installation tasks, supervision of daily operations, tests of new requirements, and NRTs.
Kepler (Salesforce and Customertimes), and other CRM and Loyalty tools: Interact with the country's business and the regional RUN team for the management of incidents, problems, and demands, as well as participating in requested tests.
SAP S4: Research of master data and transactional data to assist with SFA application tests as well as the management of potential incidents.
English (B2-C1).

View original advert (Spanish)

Quienes somos: Randstad Digital somos la empresa de consultoría tecnológica del grupo Randstad especializada en servicios tecnológicos estables. A nivel global estamos presente en más de 20 países y contamos con más de 25.000 especialistas IT y a nivel nacional con más de 400 y tenemos oficinas en Madrid, Barcelona, Valencia, Sevilla, Zaragoza, Bilbao, Gijón y Valladolid. Llevamos a cabo servicios de IT e ingeniería apasionantes y con las últimas tecnologías. Cuidamos de nuestr@s trabajadores mediante el trato humano que nos caracteriza y por ello te impulsamos para seguir creciendo sin límites!

Nuestro objetivo: Crecer e impulsar junt@s en equipo el liderazgo digital para innovar y marcar la diferencia basándonos en la responsabilidad social tecnológica, conectando personas y tecnología.

Soporte a los perfiles de advisor en:

o Operativa de cambios de releases.

o Gestión de Incidencias incluyendo sustitución de base de datos cuando es necesario.

Tests de nuevas versiones incluyendo ciclo de test de NRT (non regression test).
Instalación/configuración de aplicaciones.
Comprobación de pedidos y datos maestros en NEO ( SAP S4).
Gestión de proyectos en local.

Grado en Ingeniería con posterior orientación a negocio o grado en ADE.

Conocimiento y experiencia con las siguientes herramientas:

Anapurna, KLEE, Involve, Vincle : Realizar gestiones de incidencias/necesidades con los usuarios finales, con apertura de tickets, tareas de instalación, supervisión de la explotación diaria, tests de nuevos requerimientos, NRTs.
Kepler (Salesforce y Customertimes), y otras de CRM y Loyalti: Interactuar con el negocio del país y el equipo RUN de zona para la gestión de incidencias , problemas y demandas así como para participar en los tests que sean solicitados.
SAP S4: Investigación de datos maestros y datos transaccionales para ayudar con los tests de las aplicaciones SFA así como con la gestión de posibles incidencias.
Inglés (B2-C1).