Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Care Representative with English - Temporary - Becton Dickinson

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience in administration? Do you have experience in customer service and incident resolution? Are you interested in adding a renowned professional experience to your CV? Have you worked with SAP?
If you answered yes to all of the above, keep reading because at Randstad we have an offer that may interest you...
We are looking for a person interested in a temporary vacancy who is eager to incorporate a renowned experience into their professional career.

Reporting to the head of the Customer Service department, your main functions will be:
- Contact with internal and external customers to identify discrepancies and find a solution
- Handling customer inquiries
- Managing orders
- Registering service claims reported by a customer in the appropriate system
- Complying with regulatory and quality requirements
- Collaboration with companies and customers
- Participating in projects
- Handling budget disputes
- Working with SAP 4HANA, SalesForce, and LOTS

- Immediate start
- Knowledge of Social Security
- Experience with SAP, LOTS (AS400), and SalesForce is valued
- Experience in customer service functions, order traceability, and delivery notes
- Minimum B2 English
- Portuguese is a plus
- Autonomy
- Advanced knowledge of Excel and analytical tools
- Practical and solution-oriented mindset that translates into a proactive approach
- Communication and interpersonal skills
- Customer orientation
- Teamwork
- Communication and networking skills

- Temporary contract for 6 months, extendable for another 6 months.
- Full-time: Monday to Friday: Monday to Thursday from 8:00 to 17:00 (flexible entry/exit schedule) and Fridays from 8:00 to 15:00
- Hybrid teleworking model.
- Immediate start.

View original advert (Spanish)

¿Tienes experiencia en administración? ¿Cuentas con experiencia en atención al cliente y resolución de incidencias? ¿Estás interesado/a en incorporar una experiencia profesional de renombre a tu CV? ¿Has trabajado con SAP?
Si has contestado a todo que sí sigue leyendo porque en Randstad tenemos una oferta que te puede interesar...
Buscamos una persona interesada en una vacante de carácter temporal con ganas de incorporar una experiencia de renombre en su trayectoria profesional.

Reportando al responsable del departamento de Customer Service, tus principales funciones serán:
- Contacto con clientes internos y externos para identificar discrepancias y encontrar una solución
- Atender las consultas de los clientes
- Gestionar pedidos
- Registrar la reclamación de servicio notificada por un cliente en el sistema adecuado
- Cumplir los requisitos reglamentarios y de calidad
- Colaboración con las empresas y los clientes
- Participar en proyectos
- Atender disputas por presupuesto
- Trabajar con SAP 4HANA, SalesForce y LOTS

- Incorporación inmediata
- Conocimientos en Seguridad Social
- Valorable experiencia con SAP, LOTS (AS400) y SalesForce
- Experiencia en funciones de atención al cliente, trazabilidad de pedidos y albaranes.
- Inglés mínimo B2
- Portugués valorable
- Autonomía
- Conocimientos avanzados de Excel y herramientas analíticas
- Mentalidad práctica y orientada a la búsqueda de soluciones que se traduzca en un enfoque proactivo
- Habilidades de comunicación e interpersonales
- Orientación al cliente
- Trabajo en equipo
- Habilidades de comunicación y networking

- Contrato temporal de 6 meses, prorrogable 6 meses más.
- Jornada completa: De lunes a viernes: De lunes a jueves de 8:00 a 17:00 (horario entrada/salida flexible) y los viernes de 8:00 a 15:00 horas
- Modalidad híbrida de teletrabajo.
- Incorporación inmediata.