Manage large amounts of incoming phone calls
Processing of incoming orders by using different applications. End to end process.
Identify and assess customers¿ needs to achieve satisfaction, by detecting potential sales
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Provide customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with SAP systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
English, French & Dutch be highly appreciated.