Position: Claims Management Manager – Garante Es &

Randstad España

Madrid, SpainOn-site€40,000Added 23 days agoSeniorPermanentRemote: Hybrid🇪🇸Spanish: Native

Hybrid🇪🇸 Translated from SpanishBanca, seguros y consultoría Banca - operaciones

Need a visa? No sponsorship mentioned here. Browse visa jobs

Puesto: Responsable De Gestión De Siniestros – Garante Es &

Randstad España

·Madrid, Spain

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Need a visa? No sponsorship mentioned here. Browse visa jobs

Madrid, SpainOn-site€40,000Added 23 days agoSeniorPermanentRemote: Hybrid🇪🇸Spanish: Native

Hybrid🇪🇸 Translated from SpanishBanca, seguros y consultoría Banca - operaciones

Randstad España

Staffing

View company profile www.randstad.es

International company

40000 employees

Founded 1960

Locations

HQ: Diemen, Netherlands

Spain HQ: Madrid

Madrid Barcelona Valencia Bilbao Sevilla Zaragoza Málaga Lleida Tàrrega

Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Position: Claims Management Manager – Garante Es &

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Randstad Professional, we are looking for a Team Coordinator for a major insurance entity based in Madrid.

Team Management and Coordination
• Coordinate the activities of the after-sales and claims team for WG in Spain and Portugal, and for Garante regarding claims.
• Organize and assign weekly tasks, ensuring an efficient distribution of the workload and the achievement of the area's objectives.
• Develop a weekly work plan and monitor the completion of assigned tasks.
• Train and support new employees, ensuring their full training in comprehensive claims processing and after-sales management.
Interdepartmental Communication and Coordination
• Act as a liaison with WERTGARANTIE's central departments in Germany, particularly Accounting, Legal Counsel, and the Technical Claims Departments.
• Facilitate the efficient transmission of information between local subsidiaries (ES/PT) and the headquarters.
• Coordinate the resolution of incidents or technical queries in collaboration with WERTGARANTIE managers.

Operational Management and Continuous Improvement
• Support and coordinate projects related to claims and after-sales management in Spain and Portugal.
• Participate in the improvement and development of applications and work tools used in claims and after-sales management.
• Document all processes and workflows on the Jira and Confluence platforms, ensuring their update and traceability.
• Supervise the correct application of internal procedures and propose improvements to increase efficiency and service quality.
Claims and Complaint Management
• Respond to complaints and claims related to claims and after-sales management.
• Document and record complaints systematically.
• Channel and forward relevant claims to the central complaints department in Germany, ensuring proper follow-up.

Communication skills: Great capacity for active listening, empathy, and persuasion.

Digital agility: Ability to adapt to different management tools and CRM environments.

Languages: Basic level of German is valued (not essential, but a plus!).

Proactive, dynamic profile with a desire to work towards objectives.

Hybrid model: 2 days of remote work per week (except Mondays) + full remote work periods during Christmas and Easter.

Flexible Compensation Plan: Restaurant card (€160), Transport card (€40), and Private Health Insurance.

Rest and work-life balance: 27 annual vacation days + 1 extra day off for your birthday.

Professional development: Language classes (English or German) 100% funded by the company.

View original advert (Spanish)

Desde Randstad Professional estamos en búsqueda de un Coordinación de equipo para una importante entidad aseguradora con sede en Madrid.

Gestión y coordinación del equipo
• Coordinar las actividades del equipo de postventa y siniestros de WG en España y
Portugal; y de Garante en materia de siniestros.
• Organizar y asignar las tareas semanales, asegurando una distribución eficiente
de la carga de trabajo y la consecución de los objetivos del área.
• Elaborar un plan de trabajo semanal y hacer seguimiento del cumplimiento de las
tareas asignadas.
• Formar y acompañar a nuevos empleados, garantizando su capacitación
completa en la tramitación integral de siniestros y gestiones postventa.
Comunicación y coordinación interdepartamental
• Actuar como enlace con los departamentos centrales de WERTGARANTIE en
Alemania, en particular con Contabilidad, Asesoría Jurídica y los Departamentos
Técnicos de Siniestros.
• Facilitar la transmisión eficiente de información entre las filiales locales (ES/PT) y
la sede central.
• Coordinar la resolución de incidencias o consultas técnicas en colaboración con
los responsables de WERTGARANTIE.

Gestión operativa y mejora continua
• Acompañar y coordinar proyectos relacionados con la gestión de siniestros y
postventa en España y Portugal.
• Participar en la mejora y desarrollo de aplicaciones y herramientas de trabajo
utilizadas en la gestión de siniestros y postventa.
• Documentar todos los procesos y flujos de trabajo en las plataformas Jira y
Confluence, asegurando su actualización y trazabilidad.
• Supervisar la correcta aplicación de los procedimientos internos y proponer
mejoras para aumentar la eficiencia y la calidad del servicio.
Gestión de reclamaciones y quejas
• Responder a las quejas y reclamaciones relacionadas con la gestión de siniestros
y postventa.
• Documentar y registrar las quejas de manera sistemática.
• Canalizar y remitir las reclamaciones pertinentes al departamento central de
quejas en Alemania, asegurando su seguimiento adecuado.

Habilidades de comunicación: Gran capacidad de escucha activa, empatía y persuasión.

Agilidad digital: Facilidad para adaptarte a diferentes herramientas de gestión y entornos CRM.

Idiomas: Valorable nivel básico de alemán (¡no es imprescindible, pero suma puntos!).

Perfil proactivo, dinámico y con ganas de trabajar por objetivos.

Modalidad híbrida: 2 días de teletrabajo a la semana (excepto lunes) + periodos completos de teletrabajo en Navidad y Semana Santa.

Plan de Retribución Flexible: Tarjeta restaurante (160 €), Tarjeta transporte (40 €) y Seguro Médico Privado.