Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Operations Specialist Technician

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are selecting an Operations Specialist Technician to join one of the leading gas distribution companies nationwide. Your main mission will be to supervise and coordinate operations in the domestic and industrial sectors, controlling interventions at supply points and ensuring that everything is executed in a timely and proper manner. Additionally, the position involves proposing the commercial strategy to achieve the company's net growth objectives, ensuring compliance with defined profitability criteria.

- Coordinate contracted companies and collaborators, ensuring the highest standards of quality, safety, and efficiency.
- Maintain constant communication with clients and gas plant promoters to understand their connection requirements.
- Facilitate the entire process up to the contracting of the supply or injection into the distributor's network, always guaranteeing the customer's perspective and the quality of the processes.
- Supervise the correct functioning of the SCI web portal, as well as other systems involved in the application and contracting process for network connections.
- Proactively propose improvements to adapt systems to the requirements of customers or administrations.
- Ensure the consistency of information in the systems to guarantee that technical and economic processes are carried out correctly.
- Guarantee strict compliance with current Regulations regarding deadlines and forms in both contracts and issued communications.
- Attend to and manage potential claims that may arise from the application and contracting processes.
- Analyze sales and retention opportunities through the analysis of the potential market and the existing customer base.
- Evaluate the strategy for offers and campaigns according to the established sales, retention, and profitability criteria.

- Academic qualification: Degree in Engineering.
- Mandatory knowledge and experience: A specialized technician with proven experience in business processes is required. Experience in interpreting analytics and managing dashboards is essential.
- Competencies and skills: Great analytical and synthesis capacity is required. The ability to work efficiently in transversal and multidisciplinary teams is fundamental. We are looking for a self-motivated person with a clear orientation toward results.

- Working day and Flexibility: Split shift from Monday to Thursday, and an intensive shift on Friday.
- Work model with great flexibility, including 2 days of remote work per week.
- Location and Mobility: National location (Spain). The position requires availability to travel.
- Social Benefits: The company offers a comprehensive remuneration package that includes private medical insurance, a pension plan, meal vouchers, and attractive bonuses on gas and electricity bills.

View original advert (Spanish)

Seleccionamos un/a Técnico/a Especialista de Operaciones para incorporarse a una de las principales compañías distribuidoras de gas a nivel nacional. Tu misión principal será supervisar y coordinar las operaciones en el ámbito doméstico e industrial, controlando las intervenciones sobre los puntos de suministro y garantizando que todo se ejecute en tiempo y forma. Adicionalmente, el puesto implica proponer la estrategia comercial para lograr los objetivos de crecimiento neto de la compañía, asegurando el cumplimiento de los criterios de rentabilidad definidos.

- Coordinar a las empresas contratadas y colaboradores, asegurando los máximos estándares de calidad, seguridad y eficiencia.
- Mantener una interlocución constante con clientes y promotores de plantas de gas para entender sus requisitos de conexión.
- Facilitar el proceso íntegro hasta la contratación del suministro o inyección en la red de la distribuidora, garantizando siempre la visión del cliente y la calidad de los procesos.
- Supervisar el correcto funcionamiento del Portal web SCI, así como de otros sistemas que participan en el proceso de solicitud y contratación de conexiones a la red.
- Proponer de manera proactiva mejoras para adecuar los sistemas a los requerimientos de los clientes o administraciones.
- Asegurar la coherencia de la información en los sistemas para garantizar que los procesos técnicos y económicos se realicen de forma adecuada.
- Garantizar el estricto cumplimiento de la Regulación vigente en cuanto a plazos y formas tanto en los contratos como en las comunicaciones emitidas.
- Atender y gestionar las posibles reclamaciones que puedan derivarse de los procesos de solicitud y contratación.
- Analizar las oportunidades de venta y retención a través del análisis del mercado potencial y de la base de clientes existentes.
- Valorar la estrategia de ofertas y campañas de acuerdo con los objetivos de venta, retención y criterios de rentabilidad establecidos.