Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

L2 Technician - Advanced

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you passionate about technical support?

If your professional career is oriented towards IT support and you have professional experience, we want to meet you!
What will your day-to-day look like?
- Incident Attention and Registration: Receiving requests through official channels (ticketing, phone, or email), performing initial triage and the detailed opening of each case.
- End-User Support: Resolution of basic level software incidents, support for the Microsoft Office 365 suite and web browsing.
- Identity Management: Basic user management operations, such as password resets, account unlocking, and verification of initial access.
- Workstation Maintenance: Basic preparation and configuration of equipment (laptops and desktops), including the installation of standard company applications.
- Peripheral Support: Installation and configuration of external devices such as local printers, scanners, webcams, and audio systems.
- Basic Connectivity: Assistance in Wi-Fi network configuration, network cable connection, and initial support for VPN access.
- Incident Escalation: Identification of complex problems for correct escalation to Level 2 or specialist departments, ensuring that the ticket contains all necessary technical information.
- Ticket Tracking: Monitoring the status of open requests to ensure that users receive a response within the established service level agreements (SLAs).

Job Requirements: If you see yourself in this description, we encourage you to take on this challenge.
We are looking for people with experience and knowledge in:
- Previous experience: At least 6 months - 1 year in customer service or technical support positions (experience in a technical Call Center or Help Desk is valued).

It would also be interesting if you knew:
- Temporary contract with a duration of 1 month
- Start date: June 15th
- Salary: 18,000-19,000 gross euros per year
- Morning and afternoon shifts

Your benefits: Why wait to become part of our great Randstad Digital team? Here are the reasons:
CONTINUOUS TRAINING PLAN, annual training plan, access to a technical training e-learning platform, skills training platform...
MENTORSHIP AND CAREER PLAN, You will have a Randstad Digital reference close to you at all times.
WORK-LIFE BALANCE, We know that your personal life is as important as your professional life, which is why you can enjoy 23 vacation days and, in most of our projects, you will have a flexible schedule.
COMMITMENT and STABILITY, Joining a continuously growing company that bets on new technologies.
COMPETITIVE SALARY according to your professional experience.
Competitive contractual conditions, Flexible remuneration plan (restaurant card and nursery vouchers) and Randstad Care, a platform for exclusive offers and discounts.
REFER-A-FRIEND PLAN, if you help us grow the team, we will reward you with financial compensation.
Confidentiality is guaranteed throughout the selection process.
Are you eager and do you feel prepared to take on a new challenge like ours?
We are waiting for you! https://www.youtube.com/watch?v=JJVLc3JtdsA

#somosRSC
Randstad promotes equal employment opportunities through diverse and inclusive teams. Therefore, in our processes, we guarantee the inclusion of all people regardless of their personal condition, gender, sexual orientation, ethnicity, culture, age, religion, or disability.

View original advert (Spanish)

¿Eres un apasionad@ del soporte técnico?

Si tu trayectoria profesional está orientado al soporte IT y cuentas con experiencia profesional
¡Queremos conocerte!
¿Cómo será tu día a día?
- Atención y Registro de Incidencias: Recepción de solicitudes a través de los canales oficiales (ticketing, teléfono o email), realizando el triaje inicial y la apertura detallada de cada caso.
- Soporte a Usuarios Finales: Resolución de incidencias de software de nivel básico, soporte en el paquete Microsoft Office 365 y navegación web.
- Gestión de Identidades: Operaciones básicas de gestión de usuarios, tales como reseteo de contraseñas, desbloqueo de cuentas y verificación de accesos iniciales.
- Mantenimiento del Puesto de Trabajo: Preparación y configuración básica de equipos (laptops y desktops), incluyendo la instalación de aplicaciones estándar de la compañía.
- Soporte de Periféricos: Instalación y configuración de dispositivos externos como impresoras locales, escáneres, cámaras web y sistemas de audio.
- Conectividad Básica: Asistencia en la configuración de redes Wi-Fi, conexión de cables de red y soporte inicial para el acceso vía VPN.
- Escalado de Incidencias: Identificación de problemas complejos para su correcto escalado al Nivel 2 o departamentos especialistas, asegurando que el ticket contenga toda la información técnica necesaria.
- Seguimiento de Tickets: Monitorización del estado de las solicitudes abiertas para garantizar que los usuarios reciban una respuesta dentro de los tiempos de servicio establecidos (SLAs).

Requisitos del puesto: Si te ves reflejado/a, te animamos a asumir este reto.
Buscamos personas con experiencia y conocimientos en:
- Experiencia previa: Al menos 6 meses - 1 año en atención al cliente o puestos de soporte técnico (se valora experiencia en Call Center técnico o Help Desk).

También sería interesante que conocieras:
- Contrato temporal de 1 mes de duración
- Fecha de incorporación 15 de junio
- Salario: 18-19000 euros brutos anuales
- Turnos de mañana y de tarde