Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Technician - Disability Certificate

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you passionate about providing exceptional customer service, do you speak English, and are you accustomed to managing high volumes of incidents via email? If you are looking for a challenge where you can contribute your talent to a company in full transformation, this is your opportunity!

- Support and management: You will handle and resolve operational incidents and inquiries for your assigned accounts.
- Logistics tracking: You will track the status of deliveries, shipments, and returns.
- Cross-functional coordination: You will collaborate directly with the Operations, Sales, and Claims departments.
- Information recording: You will document all communications and processes in the customer relationship management (CRM) software.
- Guidance: You will train customers on the use of service tools and support the configuration of their accounts.
- Continuous improvement: You will collect customer suggestions to identify potential failures and propose practical improvements.

- Disability Certificate: It is essential to have a disability certificate of 33% or higher.
- Education level: Intermediate or higher education in Administration and Finance, International Trade, Logistics, Business Management, or similar fields.
- Professional experience: Between 2 and 3 years in corporate customer service (B2B, i.e., providing services from one company to another).
- Valued experience: Experience working in logistics, transport, or e-commerce will be viewed very positively.
- Languages: High level of English (minimum B2) and native Spanish.
- Knowledge and tools: Fluent use of spreadsheets (Excel), customer management software (CRM), and incident tracking tools (ticketing).
- Key competencies: Great attention to detail, sense of urgency, proactivity, and clear communication.

- Permanent contract with immediate start.
- 100% on-site work in Coslada (Av. de Fuentemar, 21, Coslada).
- Annual gross salary of 20,000 euros.
- Attractive extra benefits package: Meal card, private health insurance, and pension plan.
- Schedule options to be defined: Option A (Monday to Thursday from 09:00 to 18:00 and Friday from 08:00 to 15:00) or Option B (Tuesday to Friday from 09:00 to 18:00 and Saturday from 08:00 to 15:00).

View original advert (Spanish)

¿Te apasiona ofrecer un servicio al cliente excepcional, hablas inglés y estás acostumbrado/a a gestionar altos volúmenes de incidencias vía mailing? Si buscas un reto donde aportar tu talento en una empresa en plena transformación ¡esta es tu oportunidad!

- Soporte y gestión: Atenderás y resolverás las incidencias operativas y consultas de las cuentas que tengas asignadas.
- Seguimiento logístico: Rastrearás el estado de las entregas, los envíos y las devoluciones.
- Coordinación transversal: Colaborarás directamente con los departamentos de Operaciones, Ventas y Reclamaciones.
- Registro de información: Documentarás todas las comunicaciones y procesos en el programa de gestión de relaciones con clientes (CRM).
- Acompañamiento: Formarás a los clientes en el uso de herramientas de servicio y apoyarás la configuración de sus cuentas.
- Mejora continua: Recogerás las sugerencias de los clientes para identificar posibles fallos y proponer mejoras prácticas.