Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Junior IT Support Technician with Disability Certificate

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you passionate about technology and looking to take the next professional step in a leading multinational environment? If you have experience in resolving IT incidents and want to be part of a dynamic team that values your talent, this is your opportunity. We are looking for an enthusiastic Junior IT Support Technician with a customer-oriented approach and a desire to grow in the technology sector. We offer excellent job stability, a very competitive salary package, and a flexible working environment so you can develop your full potential.

- Provide first-level technical support to internal users.
- Resolve incidents related to hardware, software, Windows 11, Office 365, iOS devices, and corporate applications.
- Install, configure, and maintain laptops, desktop computers, and mobile devices.
- Manage basic user administration tasks in Active Directory, including password resets.
- Manage requests and incidents through the Service Desk tool.
- Participate in the onboarding process for new employees, preparing equipment and necessary configurations.
- Support hardware repairs, component replacement, and equipment lifecycle management.
- Keep documentation of incidents, solutions, and procedures up to date.
- Provide basic guidance and training to users when necessary.
- Collaborate with local and international IT teams to ensure an efficient and consistent service.
- Contribute to continuous improvement initiatives within the IT support area.

- Essential: Must hold a valid Disability Certificate of 33% or higher.
- Experience: Between 1 and 2 years of previous experience in roles such as IT Support, Helpdesk, Service Desk, Desktop Support, or similar functions.
- Education Level: A Vocational Training (FP) degree in Informatics, Networks, or Systems is essential.
- Languages: B2 level of English (Upper Intermediate) is required. Fluent conversational skills, listening comprehension, and writing.
- Knowledge and Tools: Familiarity with Windows operating systems, Microsoft 365 tools, basic knowledge of Active Directory, experience or familiarity with Apple iOS device support, and ticket management software.
- Competencies: Proactive attitude, high problem-solving capacity, and excellent communication skills with the end user.

- Contract: Permanent employment contract.
- Schedule and Modality: Full-time. 100% on-site at the Tres Cantos offices.
- Salary: Around 29,000 euros gross per year, negotiable based on merit.
- Hours: Split shift for the rest of the year with flexible entry between 07:00 and 09:30 and exit between 16:20 and 18:20 (approximately), including 30 minutes for lunch. Intensive workday every Friday of the year and during the summer period between June 15 and September 15.
- Facility Accessibility: The building has an access ramp, elevator, and adapted parking space. (Important: The facilities do not currently have adapted bathrooms).

View original advert (Spanish)

¿Tienes pasión por la tecnología y buscas dar el salto profesional en un entorno multinacional líder? Si cuentas con experiencia en resolución de incidencias informáticas y quieres formar parte de un equipo dinámico que valora tu talento, esta es tu oportunidad. Buscamos a un Técnico o Técnica de Soporte IT Junior entusiasta, con orientación al cliente y ganas de crecer en el sector tecnológico. Ofrecemos una excelente estabilidad laboral, un paquete salarial muy competitivo y un ambiente de trabajo flexible para que puedas desarrollar todo tu potencial.

- Proporcionar soporte técnico de primer nivel a usuarios internos.
- Resolver incidencias relacionadas con hardware, software, Windows 11, Office 365, dispositivos iOS y aplicaciones corporativas.
- Instalar, configurar y mantener ordenadores portátiles, equipos de sobremesa y dispositivos móviles.
- Gestionar tareas básicas de administración de usuarios en Active Directory, incluyendo restablecimiento de contraseñas.
- Gestionar solicitudes e incidencias a través de la herramienta de Service Desk.
- Participar en el proceso de incorporación de nuevos empleados, preparando equipos y configuraciones necesarias.
- Apoyar en reparaciones de hardware, sustitución de componentes y gestión del ciclo de vida de los equipos.
- Mantener actualizada la documentación de incidencias, soluciones y procedimientos.
- Proporcionar orientación y formación básica a usuarios cuando sea necesario.
- Colaborar con equipos IT locales e internacionales para garantizar un servicio eficiente y consistente.
- Contribuir a iniciativas de mejora continua dentro del área de soporte IT.