Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Teleoperator with Administrative Knowledge

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

MISSION:
Attend to requests from Arval vehicle users, primarily via email but also occasionally by telephone, regarding contracted services for Maintenance, opening insurance claims and workshop referrals, replacement vehicles, roadside assistance, ITV (technical inspection), or tires, ensuring user satisfaction and compliance with the policies of the Operations department and Arval in general.

FUNCTIONS:
Telephone support for drivers in the following areas:
Maintenance and tires.
Replacement vehicles/Rentals.
Roadside assistance.
ITV.
Opening insurance claims and workshop referrals.
Any other incident and/or request for information from users.

Teleoperator with basic administrative knowledge.
Experience in the automotive sector will be taken into account.

Location: Alcobendas (Anabel Segura 14)
Schedule: Monday to Thursday 9:00-18:15 || Friday from 08:00 to 15:00h
Gross Annual Salary: 19,000 euros
Intensive workday from Monday to Friday during the summer.
Temporary replacement contract (3-4 months). Possibility of extension.
Collaborative work environment.
Joining a stable company.
Intensive workday on Fridays.

View original advert (Spanish)

MISIÓN:
Atender las solicitudes de los usuarios de los vehículos de Arval principalmente por email pero también en ocasiones telefónicamente, relativas a las prestaciones contratadas de Mantenimiento, apertura de siniestros y derivación a taller, vehículo de sustitución, asistencia en carretera, ITV o neumáticos, velando por la satisfacción de los usuarios y el cumplimiento de las políticas del departamento de Operaciones y en general de Arval.

FUNCIONES:
Atención telefónica a los conductores en las siguientes áreas:
Mantenimiento y neumáticos.
Vehículos de sustitución/Alquileres
Asistencia en carretera.
ITV.
Apertura de siniestros y derivación a taller
Cualquier otra incidencia y/o solicitud de información de los usuarios.