Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

General Claims Processor

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Randstad Prof., we are looking for a profile for processing home insurance claims.

Process the comprehensive operational activity derived from pension plans, using the means and computer applications available in the Company.
Customer Service and Support functions, as well as Service and Support for the commercial network, through the various communication channels enabled in the Organization.
Responsible for identifying the needs of customers and the commercial network to guide and help them use specific functions, resolve problems and incidents, complaints and claims, acting as technical support.
Responsible for carrying out interactions throughout the life cycle of a pension plan, with the aim of ensuring that the needs and expectations of both the mediator and the customer are met.
Provide customers and the commercial network with the necessary information and support regarding the products or services provided in the department.
Back-office support functions to ensure correct service (bank reconciliations, mass mobilization of plans...).
Activity monitoring, analysis, and communication of failures in the functioning of products and processes, including the preparation of reports.
Sponsor department projects and act as a sponsor for entities within the Commercial network.

Degree in Law or similar
Previous experience in the position

Work in a dynamic environment.

View original advert (Spanish)

Desde Randstad Prof. Estamos buscando un perfil de tramitación de siniestros de hogar.

Tramitar la actividad operativa integral derivada de los planes de pensiones, a través de los medios y las aplicaciones informáticas disponibles en la Compañía.
Funciones de Servicio y Atención al Cliente, así como, Servicio y Atención a la red comerial, por los distintos canales de comunicación habilitados en la Organización.
Se encargará de identificar las necesidades de los clientes y de la red comercial para guiarles y ayudarles a usar funciones específicas, a la resolución de problemas e incidencias, quejas y reclamaciones, siendo un soporte técnico.
Se encargará de realizará las interacciones a lo largo del ciclo de vida de un plan de pensiones, con el objetivo de asegurar que se cumplan las necesidades y expectativas tanto del mediador como del cliente.
Proporcionará a los clientes y a la red comercial la información y el soporte necesario con relación a los productos o servicios que se prestan en el departamento.
Funciones de soporte de back-office para garantizar el correcto servicio (conciliaciones bancarias, movilizaciones masivas de planes...)
Seguimiento de actividad, análisis y comunicación de fallos en el funcionamiento de los productos y de los procesos, con elaboración de informes.
Patrocinará proyectos del departamento y será sposor de entidades de la red Comercial.