Saica is a leading European player in the development and production of recycled paper for corrugated cardboard, operating across four business divisions: Paper, Pack, Natur, and Flex. Founded in Spain, the company has grown into a multinational powerhouse with over 10,000 employees and a presence in 10 countries, focusing heavily on sustainability and the circular economy.

Headquartered in Zaragoza, Saica maintains a vast network of production plants and offices throughout Spain, including major hubs in Madrid, Barcelona, and Valencia. For international professionals, the company offers diverse opportunities in engineering, R&D, and digital transformation, often requiring multilingual skills to support its pan-European operations.

Founded in 1943 in Zaragoza, Spain, Saica began as a local paper manufacturer. Over the decades, it expanded across Europe through acquisitions and organic growth, becoming a leader in recycled paper and sustainable packaging solutions.

For international professionals

Headquartered in Zaragoza, offering a lower cost of living compared to Madrid or Barcelona while maintaining high industrial career prospects.
Strong focus on the circular economy and sustainability, making it ideal for professionals in environmental engineering and green tech.
Operates in 10 countries, providing internal mobility opportunities across Europe and the United States.
Regularly recruits for 'Graduate Expert' programs which are designed for early-career professionals and often require multiple languages.

IS & Operations Project Support

SAICA

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Saica Group, we offer sustainable paper solutions for the manufacturing of corrugated cardboard and packaging, promoting circularity in waste management. We are one of the leading companies in Europe in the production of recycled paper for corrugated cardboard, with an annual production capacity of approximately 4 million tons of this material.

With more than 12,000 employees and a presence in Spain, France, Italy, Portugal, the United Kingdom, Ireland, Turkey, Luxembourg, the Netherlands, the United States, and Poland, Saica Group operates through four business lines: production of recycled paper for corrugated cardboard (Saica Paper), waste management and environmental services (Saica Natur), production of corrugated cardboard packaging (Saica Pack), and flexible packaging (Saica Flex).

Job:

IS & Operations Project Support

Job Description:

TASKS AND RESPONSIBILITIES:

Based in Madrid, providing support to the entire group mainly in the Pack area, with frequent travel for ERP implementations and support
Ticket management according to SLAs, with resolution at L2 level or escalation to the rest of the department when necessary
Training and informing users about system changes
Participation in development projects and management of Requests for Change (RFC), in close collaboration with users and corporate departments
Possibility of participating in a 24x7 on-call team

ACADEMIC LEVEL/ OTHER TRAINING:

Mandatory: Degree in Computer Engineering (or similar)

EXPERIENCE:

3-5 years of experience in support services and deployment of management systems (ERP)
Knowledge of SAP is valued

LANGUAGES:

Mandatory: English (C1)
Valued: French

Work Experience:

IT Support

Education:

Degree: Engineering (mandatory)

Worker Type:

Regular

Why choose Us

By joining the Saica Group, you're choosing more than a job - you're choosing a purpose-driven career that aligns with your values. You'll collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world.

Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women. In our work, we strive to maintain a balance between professional and personal life.

All CVs received will be handled in accordance with Personal Data Protection legislation and will be archived unless the candidate expressly requests their cancellation or rectification in writing.

View original advert (Spanish)

Job:

IS & Operations Project Support

Job Description:

TAREAS Y RESPONSABILIDADES:

Con base en Madrid, prestando soporte a todo el grupo principalmente en el área de Pack, con viajes frecuentes para implementaciones y soporte de ERP
Gestión de tickets conforme a los SLA, con resolución en nivel L2 o escalado al resto del departamento cuando sea necesario
Formación e información a usuarios sobre cambios en los sistemas
Participación en proyectos de desarrollo y gestión de Solicitudes de Cambio (RFC), en estrecha colaboración con los usuarios y los departamentos corporativos
Posibilidad de participación en equipo de guardias 24x7

NIVEL ACADÉMICO/ OTRAS FORMACIONES: