Scania is a world-leading provider of transport solutions, including trucks and buses for heavy transport applications combined with an extensive product-related service offering. Founded in Sweden and now a key part of the TRATON GROUP, the company operates in over 100 countries and employs approximately 50,000 people globally. They are renowned for their focus on sustainability, modular systems, and engineering excellence in the commercial vehicle industry.

In Spain, Scania maintains a robust presence through Scania Ibérica, which manages operations across the Iberian Peninsula from its headquarters in the Madrid region. The company offers a wide range of opportunities for international professionals, particularly in engineering, financial services, and technical support roles. With a multicultural work environment and a strong emphasis on continuous learning and innovation, Scania is an attractive destination for expats looking to work in a stable industrial leader with a clear path toward electrified and autonomous transport.

Founded in 1891 in Malmö, Sweden, Scania originally manufactured bicycles before merging with Vabis to produce commercial vehicles. It has since grown into a global powerhouse in the heavy transport industry and is now a subsidiary of the TRATON GROUP.

For international professionals

Scania Ibérica manages operations for both Spain and Portugal from its central hub in the Madrid area.
The company is a leader in sustainable transport, offering roles focused on electrification and digitalization.
Professional roles in finance, IT, and engineering often operate in a multicultural environment where English proficiency is highly valued.
Scania provides extensive internal training programs, making it a strong choice for career development in the automotive sector.

Coordinator/Telephone Agent with English+Italian - Torrejón de Ardoz

Scania

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

SaSS Italian + English
Scania is a leading global provider of transport solutions, such as trucks and buses for heavy transport applications, combined with a wide range of product-related services. Scania offers vehicle financing, insurance, and rental services so that our customers can focus on their core business. Scania is also a leading manufacturer of industrial and marine engines.

We have 50,000 employees in approximately 100 countries and, together with our partners and customers, we are driving the change toward a sustainable transport system, creating a world of mobility that is better for businesses, society, and the environment.

We believe that, together with our partners and customers, we can develop solutions to achieve tangible results in reducing our carbon footprint, while ensuring we meet the demands of a growing population in a cost-effective and sustainable manner. By working together, we can identify opportunities and solutions for the local and global challenges we face.

Some of your main functions are:

- Coordinating assistance for our customers in the event of breakdowns.
- Keeping all parties involved in the process informed at all times.
- Updating all information in the Scania Assistance Incident management program in English in real time.

We offer an indefinite contract. Salary: €27,000/year distributed in 14 payments.

Requirements:

- Languages: high level of spoken and written English, Italian, and Spanish. Portuguese is a plus.
- Desirable: experience in public/customer service, roadside assistance, contact center, or a similar position.
- Rotating shifts on an intensive workday, with start times as early as 7:00 and as late as 15:00, always depending on the center.
- Availability for 6 to 10 nights per year and 2 weekends per month.
- Autonomy and responsibility for decision-making.
- Ability to work in a team and multitask.

Scania Assistance is Scania's roadside assistance service. We are looking for a person to integrate into a multicultural team with a very good working environment, dynamic and oriented toward continuous improvement and the customer. This team has been operating for 20 years as part of Scania, a Swedish multinational dedicated to industrial vehicles and a leader in its sector.

View original advert (Spanish)

SaSS Italiano + Inglés
Scania es un proveedor líder global de soluciones de transporte, como camiones y autobuses para aplicaciones de transporte pesado, combinadas con una amplia oferta de servicios relacionados con el producto. Scania ofrece financiación de vehículos, seguros y servicios de alquiler para que nuestros clientes puedan centrarse en su negocio principal. Scania también es un fabricante líder de motores industriales y marinos.

Contamos con 50 000 empleados en unos 100 países y, junto con nuestros socios y clientes, estamos impulsando el cambio hacia un sistema de transporte sostenible, creando un mundo de movilidad que es mejor para las empresas, la sociedad y el medio ambiente.

Creemos que, junto con nuestros socios y clientes, podemos desarrollar soluciones para alcanzar resultados tangibles en la reducción de nuestra huella de carbono, al mismo tiempo que nos aseguramos de satisfacer las demandas de una población en crecimiento, de manera rentable y sostenible. Al trabajar juntos, podemos identificar oportunidades y soluciones para los desafíos locales y globales a los que nos enfrentamos.

Algunas de sus funciones principales son:

- Coordinar la asistencia a nuestros clientes en caso de averías.- Mantener a todas las partes involucradas en el proceso informadas en todo momento.- Actualizar toda la información en el programa de gestión de Incidencias de Scania Assistance en inglés en tiempo real.

Ofrecemos un contrato indefinido. Salario: 27.000€/anuales distribuidos en 14 pagas.

Requisitos:

- Idiomas: nivel alto tanto a nivel hablado como escrito de inglés, italiano y español. Valorable portugués.- Deseable: experiencia en atención al público/cliente, asistencia en carretera, contact center o puesto similar.- Turnos rotativos en jornada intensiva, con posibilidad de entradas como muy pronto a las 7:00, y como muy tarde a las 15.00, siempre dependiendo de la central.- Disponibilidad de 6 a 10 noches al año y 2 fines de semana al mes.- Autonomía y responsabilidad para la toma de decisiones.- Capacidad para trabajar en equipo y multitasking.

Scania Assistance es el servicio de asistencia en carretera de Scania. Buscamos a una persona para integrarse en un equipo multicultural con un muy buen ambiente de trabajo, dinámico y orientado hacia la mejora continua y el cliente. Este equipo lleva 20 años funcionando como parte de Scania, una multinacional sueca dedicada al vehículo industrial y líder en su sector.