SD Worx is a leading European provider of HR and payroll services, offering end-to-end solutions across the entire employee lifecycle. Headquartered in Belgium, the company serves over 82,000 organizations and manages payroll for millions of employees across Europe and beyond.

In Spain, SD Worx has established a major international hub in Malaga, which serves as a key center for global service delivery and digital innovation. The company is a prime destination for international professionals due to its heavy focus on multilingual roles, frequently recruiting for specialists fluent in Dutch, German, Nordic languages, and French to support its pan-European client base.

Founded in 1945 in Antwerp, Belgium, SD Worx began as a social secretariat and has grown into a global HR services leader. Over the decades, it has expanded through strategic acquisitions and digital transformation to cover the entire European market.

For international professionals

The Malaga office serves as a major international hub, offering a multicultural work environment with employees from various nationalities.
Frequent recruitment for multilingual roles, particularly for speakers of Dutch, German, French, and Nordic languages.
Offers opportunities in specialized fields such as SAP SuccessFactors, Salesforce, and international payroll compliance.
Provides a hybrid work model and modern office facilities in the Malaga TechPark (PTA).

This job was published 3 months ago

Payroll Support Consultant

SD Worx

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

SD Worx is a leading European provider of payroll and HR services with an international presence. We have offices in Europe and Mauritius. Our goal? We make people solutions a reality and turn human resources into a source of value for our clients and their employees.

Our people solutions cover the entire employee professional journey, from salary payment to recruitment, compensation, and talent development. Are you ready to join us?

About the position:

As a support consultant at SD Worx Iberia, you will use our ticketing system to resolve doubts and issues related to the operation of the HR management solution and all its modules (e.g., payroll, time tracking, competencies and talent, budgeting). You will provide efficient and high-quality solutions.

Your daily work with our clients:

Configure and customize the payroll module and the client portal to meet client needs.
Guide clients by managing inquiries and service requests through the ticketing system.
Resolve first-level incidents following established procedures, escalate second-level issues to the technical team, and ensure proper follow-up and closure.
Prepare reports and accurately record all requests in the system.
Support consulting activities and proactively suggest improvements to the products.
Act as a trusted advisor to clients, supporting them in the implementation and optimization of their payroll processes.

What we are looking for:

Between 3 and 5 years of relevant knowledge and/or experience in labor relations, payroll management, or similar roles, preferably in a payroll agency, consultancy, or advisory firm.
Education in Labor Relations, Human Resources or a related field.
Previous experience in the configuration of the Intergho payroll module and client portal will be highly valued.
Analytical skills and a natural interest in digital tools and applications.
Eagerness to learn, customer-oriented mindset, and great attention to detail.
Assertiveness and good communication skills.
Positive and problem-solving attitude, team spirit, and a good sense of humor: we value people who bring their own style and energy to the team.
Spanish is essential, and proficiency in English is highly valued.

What we offer:

🏝️ Flexible working hours

🏝️ Private health insurance 100% covered by SD Worx

🏝️ 25 vacation days

🏝️ 18 hours for personal matters

🏝️ Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (choice between July and August)

🏝️ Flexible compensation options: meal vouchers, transport vouchers, etc.

🏝️ Laptop and equipment provided

🏝️ Workation: possibility to work from any SD Worx location (4 weeks per year)

🏝️ Training opportunities: language courses (subject to availability), individual training bonus, an individual development plan, and professional training

🏝️ Professional growth: whether you want to become an expert in your field or wish to expand your knowledge more transversally, there is always room to grow within SD Worx!

From many places, we work as one, moving forward together from the best to the superior.

SD Worx promotes diversity in the workplace. Diversity brings inspiration and innovation to our company. We especially value applications from qualified individuals, regardless of their origin, nationality, gender, skin color, ethnic and social origin, religion, age, disability, sexual orientation, or stage of life.

Information regarding the salary range will be communicated to candidates during the first interview with the recruitment team.

View original advert (Spanish)

SD Worx es un proveedor europeo líder en servicios de nóminas y recursos humanos con presencia internacional. Contamos con oficinas en Europa y Mauricio. ¿Nuestro objetivo? Hacemos realidad soluciones para las personas y convertimos los recursos humanos en una fuente de valor para nuestros clientes y sus empleados.

Nuestras soluciones para las personas abarcan todo el recorrido profesional del empleado, desde el pago del salario hasta la captación, la retribución y el desarrollo del talento. ¿Estás listo para unirte a nosotros?

Acerca del puesto:

Como consultor de soporte en SD Worx Iberia, utilizarás nuestro sistema de tickets para resolver dudas y problemas relacionados con el funcionamiento de la solución de gestión de RR. HH. y todos sus módulos (por ejemplo, nóminas, control de horarios, competencias y talento, elaboración de presupuestos). Ofrecerás soluciones eficientes y de alta calidad.

Tu trabajo diario con nuestros clientes:

Configurar y personalizar elmódulo de nóminasy elportal del clientepara satisfacer las necesidades de los clientes.
Orientara los clientes gestionando consultas y solicitudes de servicio a través del sistema de tickets.
Resolverincidencias de primer nivelsiguiendo los procedimientos establecidos, escalar los problemas de segundo nivel al equipo técnico y garantizar un seguimiento y cierre adecuados.
Elaborarinformesy registrar con precisión todas las solicitudes en el sistema.
Apoyar las actividades de consultoría ysugerir de forma proactiva mejorasen los productos.
Actuar comoasesor de confianzade los clientes, apoyándolos en la implementación y optimización de sus procesos de nóminas.

Qué buscamos:

Entre 3 y 5 años de conocimientos y/o experiencia relevantes en relaciones laborales, gestión de nóminas o puestos similares, preferiblemente en una gestoría, asesoría de nóminas o una consultoría.
Formación en Relaciones Laborales, Recursos Humanos o un campo relacionado.
Se valorará muy positivamente la experiencia previa en la configuración del módulo de nóminas y portal de clientes de Intergho.
Habilidades analíticas y un interés natural por las herramientas y aplicaciones digitales.
Inquietud por aprender, mentalidad orientada al cliente y gran atención al detalle.
Asertividad y buenas habilidades de comunicación.
Actitud positiva y orientada a la resolución de problemas, espíritu de equipo y buen sentido del humor: valoramos a las personas que aportan su propio estilo y energía al equipo.
Español imprescindible y se valora mucho el dominio de Inglés.

Qué ofrecemos:

🏝️ Horario de trabajo flexible

🏝️ Seguro médico privado cubierto al 100 % por SD Worx

🏝️ 25 días de vacaciones

🏝️ 18 horas para asuntos propios

🏝️ Horario reducido en verano: 36 horas en lugar de 40 a la semana, durante 4 semanas (a elegir entre julio y agosto)

🏝️ Opciones de retribución flexibles: bonos de comida, bonos de transporte, etc.

🏝️ Portátil y equipo proporcionados

🏝️ Workation: posibilidad de trabajar desde cualquier sede de SD Worx (4 semanas al año)

🏝️ Oportunidades de formación: cursos de idiomas (según disponibilidad), bonificación por formación individual, un plan de desarrollo individual y formación profesional

🏝️ Crecimiento profesional: tanto si quieres convertirte en un experto en tu campo como si deseas ampliar tus conocimientos de forma más transversal, ¡siempre hay espacio para crecer dentro de SD Worx!

Desde muchos lugares, trabajamos como uno solo, avanzando juntos de lo mejor a lo superior.