SENER is a private engineering and technology group founded in 1956 that operates globally across the Aerospace, Energy, Mobility, and Marine sectors. With a workforce of over 3,000 professionals, the company is renowned for its high-tech solutions, ranging from solar thermal plants and high-speed rail systems to complex satellite components and naval design.

Headquartered in Getxo (near Bilbao), SENER maintains a significant footprint in Spain with major operational centers in Madrid and Barcelona. For international professionals, the company offers a highly technical and multicultural environment where English is frequently used for global projects, making it an attractive destination for specialized engineers and tech experts looking to work on large-scale international infrastructure and defense contracts.

Founded in 1956 by Enrique de Sendagorta Aramburu as a marine engineering firm, SENER was the first Spanish engineering company to be established. It expanded into aerospace in the 1960s and has since grown into a diversified global technology group with a presence on five continents.

For international professionals

Offers opportunities in highly specialized fields such as Aerospace, Defense, and Renewable Energy.
Headquartered in the Basque Country (Getxo), offering a high quality of life and a unique cultural experience outside of the Madrid/Barcelona hubs.
Global project reach often requires English proficiency, facilitating integration for international engineering talent.
Strong focus on innovation and R&D, providing a stimulating environment for technical career growth.
Maintains a significant presence in Madrid (Vicálvaro) and Barcelona, providing flexibility in geographic location within Spain.

User Support Technician

SENER

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Sener, we are looking to incorporate a User Support Technician into our team at our Tres Cantos center (Madrid).

We are a private engineering and technology group composed of more than 4,500 professionals and experts in more than 100 technical disciplines in offices across five continents. We integrate our knowledge to find the best solution tailored to your needs. We specialize in solving technically complex projects. We analyze, create, design, plan, develop, advise, build, and operate high-technology solutions.

What you will do:

Diagnose and solve technical problems, including hardware issues, general and specific software, and network connectivity.
Register and track incidents in our helpdesk system.
Collaborate with other team members to resolve technical issues.
Prepare technical installation and/or configuration manuals for IT tools.
Imaging, installation, and configuration of user equipment.
Installation and configuration of IT software tools.
Use and maintenance of hardware and software inventory tools.

What we expect from you:

Higher Technical Vocational Training (FP) in network computer systems administration or related studies.
At least 2 years of experience in the position.
Intermediate level of English.
Advanced knowledge of Microsoft 365 (environment, basic administration, and support).
Experience in the installation, configuration, and maintenance of equipment, operating systems, and applications.
Ability to diagnose and resolve both hardware and software incidents.
Experience using ticketing tools (ISTM) and incident tracking.
Ability to efficiently manage user incidents, requests, and inquiries.
Knowledge of preventive and corrective system maintenance.
Collaborate in documenting solutions and working with other technical teams.
Experience and knowledge in Linux environments (installation, administration, diagnosis, and incident resolution) is valued.
Communication skills, user orientation, and teamwork.

What we offer you:

These are some of the benefits you will enjoy at Sener:

Permanent contract.
Join a multidisciplinary and highly qualified team participating in technologically innovative projects internationally.
Continue your professional development with us and access a wide range of training (technical training, skills, languages...).
Take care of yourself with our physical and emotional well-being program: sports, workshops, physiotherapy, etc.
Optimize your salary with our flexible remuneration plan (meal card, private health insurance, nursery vouchers...) and benefit from our life and accident insurance.
Flexibilize your way of working! We have flexible hours, a teleworking policy, coworking spaces...
Discount portal for you and a specific onboarding plan for our international employees.
We promote equal opportunities, diversity, and inclusion for all people and are certified as a Family-Responsible Entity (efr). Additionally, through the Sener Foundation, we collaborate in activities that encourage the pursuit of knowledge and contribute to the socially responsible development of engineering.

If you identify with this role, we are waiting for you.... At Sener, we want to go as far as you want to go!

#LI-NM1

View original advert (Spanish)

En Sener deseamos incorporar en nuestro equipo a un/a Técnico/a de Soporte a usuarios en nuestro centro de Tres Cantos (Madrid).

Somos un grupo privado de ingeniería y tecnología compuesto por más de 4.500 profesionales y expertos en más de 100 disciplinas técnicas en oficinas en cinco continentes. Integramos nuestros conocimientos para encontrar la mejor solución a la medida de tus necesidades. Estamos especializados en resolver proyectos técnicamente complejos. Analizamos, creamos, diseñamos, planificamos, desarrollamos, asesoramos, construimos y operamos soluciones de alta tecnología.

Qué harás:

Diagnosticar y solucionar problemas técnicos, tanto problemas de hardware, como software general y especifico y conectividad de red.
Registrar y realizar un seguimiento de las incidencias en nuestro sistema de helpdesk.
Colaborar con otros miembros del equipo para resolver problemas técnicos.
Elaborar manuales técnicos de instalación y/o configuración de herramientas informáticas.
Maquetación, instalación y configuración de equipos de usuario.
Instalación y configuración de herramientas de software informático.
Uso y mantenimiento de herramientas de inventario de hardware y software

Qué esperamos de ti:

FP Técnic@ superior en administración de sistemas informáticos en red o estudios afines
Experiencia en la posición de al menos 2 años
Nivel medio de inglés
Conocimiento avanzado en Microsoft 365 (entorno, administración básica y soporte).
Experiencia en instalación, configuración y mantenimiento de equipos, sistemas operativos y aplicaciones.
Capacidad para diagnosticar y resolver incidencias tanto de hardware como de software.
Experiencia en el uso de herramientas de ticketing (ISTM) y seguimiento de incidencias.
Habilidad para gestionar incidencias, peticiones y consultas de usuarios de forma eficiente.
Conocimientos en mantenimiento preventivo y correctivo de sistemas.
Colaborar a documentar soluciones y trabajar con otros equipos técnicos
Valorable disponer de manejo y conocimientos en entorno Linux (instalación, administración, diagnóstico y resolución de incidencias)
Capacidad de comunicación, orientación al usuario y trabajo en equipo.

Qué te ofrecemos:

Estos son algunos de los beneficios de los que disfrutarás en Sener:

Contrato indefinido.
Intégrate en un equipo multidisciplinar y altamente cualificado participando en proyectos innovadores tecnológicamente a nivel internacional.
Continua tu desarrollo profesional con nosotros y accede a un amplio abanico formativo (formación técnica, en habilidades, idiomas...).
Cuídate con nuestro programa de bienestar físico y emocional: deportes, talleres, fisioterapia, etc.
Optimiza tu salario con nuestro plan retributivo flexible (tarjeta de comida, seguro médico privado, tickets guardería...) y cuenta con nuestro seguro de vida y accidentes.
¡Flexibiliza tu forma de trabajar! Disponemos de horario flexible, política de teletrabajo, espacios de coworking...
Portal de descuentos para ti y plan de acogida específico para nuestros empleados internacionales.
Promovemos la igualdad de oportunidades, diversidad e inclusión de todas las personas y estamos certificados como Entidad Familiarmente Responsable (efr). Además, desde la Fundación Sener colaboramos en actividades que fomentan la búsqueda del conocimiento y contribuyen al desarrollo socialmente responsable de la ingeniería.

Si te sientes identificado/a, te esperamos....¡En Sener queremos llegar tan lejos como quieras llegar tú!

#LI-NM1