Synergie is a leading global human resources and staffing firm, operating as part of the French multinational Synergie Group. With a history spanning over five decades, the company provides a comprehensive suite of HR services, including temporary staffing, permanent recruitment, and specialized consultancy across sectors such as logistics, industry, and services.

In Spain, Synergie España maintains a robust presence with a network of more than 40 offices nationwide. They serve as a critical bridge for international professionals and local workers alike, offering a high volume of opportunities in technical, operational, and administrative roles, making them a key player for those looking to enter or navigate the Spanish labor market.

Synergie was founded in 1969 in France by Daniel Augereau. Since its inception, it has expanded across Europe and North America to become the fifth-largest HR services provider in Europe, establishing its Spanish division to support the growing industrial and service sectors in the Iberian Peninsula.

For international professionals

Operates an extensive network of over 40 branches across Spain, providing localized support in nearly every major autonomous community.
Specializes in high-demand sectors like logistics, manufacturing, and hospitality, which frequently offer entry-level opportunities for newcomers.
Acts as an 'Empresa de Trabajo Temporal' (ETT), offering a common and accessible pathway for international workers to secure their first legal employment in Spain.
Provides specialized recruitment services for technical and middle-management roles through dedicated divisions like Synergie Technical.

Customer Support and Service Agent in Barcelona

Synergie España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

What will help you get off to a good start:
- Customer service experience: this will allow you to manage user expectations naturally and professionally.
- Clear communication skills: these will help you convey technical solutions in a simple and understandable way.

You will earn extra points if:
- You have technical or IT training: this will allow you to delve deeper into support and resolve more complex incidents autonomously.
- You are accustomed to using ticketing tools: this will help you organize your workflow efficiently. Customer service management, technical incident resolution, ticketing tools, and assertive communication.

Benefits

✅ Continuous professional development: you will have access to constant training to stay up to date in technical support.
✅ Collaborative environment: you will work in a team where mutual support is the foundation of daily success.
✅ Prime location: workplace in Barcelona with excellent connections.
If you are motivated by helping people and want to grow professionally in a dynamic environment, apply now!

Job Description

If you are passionate about helping others and solving technical challenges with a smile, we offer you the opportunity to join a team where your empathy and problem-solving skills will make a difference.

Your mission will be to turn every inquiry into a positive experience, ensuring that every user finds the most efficient solution to their needs.

- You will assist and advise customers, resolving their technical and functional doubts.
- You will manage incidents from start to finish, ensuring close follow-up until resolution.
- You will collaborate with the technical team to optimize support processes and improve user satisfaction.
- You will record every interaction in the system to maintain an accurate and useful history for the team.