Synergie is a leading global human resources and staffing firm, operating as part of the French multinational Synergie Group. With a history spanning over five decades, the company provides a comprehensive suite of HR services, including temporary staffing, permanent recruitment, and specialized consultancy across sectors such as logistics, industry, and services.

In Spain, Synergie España maintains a robust presence with a network of more than 40 offices nationwide. They serve as a critical bridge for international professionals and local workers alike, offering a high volume of opportunities in technical, operational, and administrative roles, making them a key player for those looking to enter or navigate the Spanish labor market.

Synergie was founded in 1969 in France by Daniel Augereau. Since its inception, it has expanded across Europe and North America to become the fifth-largest HR services provider in Europe, establishing its Spanish division to support the growing industrial and service sectors in the Iberian Peninsula.

For international professionals

Operates an extensive network of over 40 branches across Spain, providing localized support in nearly every major autonomous community.
Specializes in high-demand sectors like logistics, manufacturing, and hospitality, which frequently offer entry-level opportunities for newcomers.
Acts as an 'Empresa de Trabajo Temporal' (ETT), offering a common and accessible pathway for international workers to secure their first legal employment in Spain.
Provides specialized recruitment services for technical and middle-management roles through dedicated divisions like Synergie Technical.

Customer Service Specialist / Italian - Barcelona

Synergie España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

What will help you get off to a good start:
- Advanced or native proficiency in Italian: this will allow you to connect naturally and effectively with the target market.
- Experience in customer service: this will give you the necessary fluency to manage different user profiles with empathy.

You will earn extra points if:
- You have previous experience in international environments: this will help you adapt quickly to the culture of the Italian market.
- You possess conflict resolution skills: this will allow you to transform an incident into an opportunity for improvement. Advanced/native level of Italian, management of Customer Service tools, assertive communication, and incident resolution.

Benefits

✅ Multicultural environment: you will work in a diverse atmosphere where you can practice languages and learn about new cultures.
✅ Location in Hospitalet de Llobregat
✅ Professional development: opportunity to grow in a key role for expansion in the European market.
If you speak Italian and enjoy helping others, we want to meet you! Apply now. ["Remote work", "Flexible hours"]

Job Description

If you are passionate about helping people and are fluent in Italian, we offer you the opportunity to become the voice and fundamental support for our customers in Italy from Barcelona.

Your mission will be to ensure that every interaction is transformed into a positive experience, resolving doubts and providing agile solutions that generate trust and loyalty.

- You will manage inquiries from customers in the Italian market, ensuring fluid and close communication.
- You will resolve incidents and questions regarding services, becoming the point of reference for user support.
- You will record and follow up on each case to optimize service quality and improve the overall experience.
- You will collaborate with the internal team to report improvements based on direct customer feedback.