Gerente de Programación

Experience & Qualifications

• Bachelor's or Master's degree in Business Administration, Operations Management, Human Resources, Industrial Engineering, or a related field.
• Minimum 7 years of experience in Workforce Management, Scheduling, Workforce Planning, or a similar operational environment.
• Proven experience leading and developing teams.
• Experience working in multinational, multi-site, or matrix environments.
• Strong understanding of workforce optimization, resource planning, and operational performance management.
• Knowledge of labour legislation and workforce compliance requirements.
• Advanced English skills; additional languages are a plus.

Technical Skills

• Strong experience with workforce management tools such as Verint, NICE IEX, Genesys WFM, or similar platforms.
• Advanced Excel and Power BI capabilities.
• Understanding of key WFM metrics including SLA, AHT, ASA, Adherence, Shrinkage, and Occupancy.
• AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What Makes You Successful

You are a collaborative and analytical leader who can balance operational priorities, workforce requirements, and business objectives. You enjoy working with data, influencing stakeholders, solving complex workforce challenges, and developing high-performing teams.

• Strong stakeholder management and influencing skills.
• A data-driven approach to decision-making.
• Excellent communication and leadership capabilities.
• A mindset focused on continuous improvement and operational excellence.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged.

Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

At Allianz Partners, we are looking for a Scheduling Manager to lead a team of Workforce Management (WFM) Schedulers and play a key role in ensuring the right people are in the right place at the right time. This position combines people leadership, workforce optimization, analytics, and operational partnership to support service excellence across multiple business units and geographies.

As Scheduling Manager, you will be responsible for leading workforce scheduling activities across your assigned regional scope, ensuring schedules are optimized, compliant, and aligned with operational requirements. You will act as a trusted partner to Operations, HR, and Workforce Management teams, helping drive business performance through effective workforce deployment.

Key responsibilities

• Leading and developing a team of WFM Schedulers.
• Translating workforce capacity plans into optimized schedules that support operational and service-level objectives.
• Balancing customer demand, workforce availability, regulatory requirements, and employee needs.
• Partnering with Operations leaders to support workforce deployment decisions and operational planning.
• Ensuring compliance with labour legislation, working time regulations, company policies, and workforce governance standards.
• Monitoring and reporting on key WFM metrics including SLA, AHT, ASA, adherence, shrinkage, occupancy, and overtime.
• Identifying opportunities to improve workforce utilization, productivity, and employee experience.
• Driving continuous improvement and promoting data-driven decision-making across the scheduling function.

107865 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent