Business Process Expert

Who we are

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry.

With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people's emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.

The Opportunity

To improve process alignment and efficiency of Order To Cash organizations, under continuous improvement methodology to achieve the objectives fixed in terms of Customer Care, Service, Receivables and Cost. To adapt our OtC Processes to the new Business models.

What you'll get to do

Planning

· To coordinate the implementation of training plans for OtC teams aligned to processes & to improve knowledge, performance and accuracy.

· To prioritize and coordinate new requirements, and act as a key user for functional designs. To work and lead initiatives and projects within OtC process (new subsidiaries, new brands,...)

· To analyze opportunities and drive specific projects to improve OtC procedures and KPIs outcome

Execute

· To deploy harmonized OtC processes, & tools across subsidiaries

· To assure continuous improvement on existing processes & tools based on detected issues and internal best practices

· To be a part of the approval of any change in the OtC process needed locally/regionally, finally approved by the BPO.

· To monitor performance and work load of the OtC teams.

Control

· To follow a sustainability process to assess skill gaps for OtC

· To follow up overall OtC KPIs and look for corrective actions: Service Level, Receivables, Collections and Risks, TPP.

We'd love to meet you if you have

• University degree in Engineering, Business Administration, or a similar field.
• 2-3 years of experience in a similar role.Fluent in English and Spanish.
• Other European languages are a plus.
• Experience with SAP, digital transformation projects, and B2B and/or D2C business models is a strong plus.
• Strong communication and teamwork skills, with a collaborative and persevering mindset

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

What you'll love about us