Accenture Song is where we design experiences that help improve people's lives. We reimagine industries, products, and services. If you believe our clients will only gain relevance through technology and digitalization, you're in the right place.

We are looking to add a Business Analyst to the Service-Advisory team at Accenture Song . The ideal candidate will have initial experience in analysis and consulting, and a strong interest in moving into advisory roles. They will be proactive, possess excellent communication skills, be customer-focused, and eager to learn about digital transformation projects.

Main functions

• Participate in digital transformation projects, analyzing processes and proposing improvements focused on customer experience.
• Collaborate in the collection and documentation of functional and technical requirements .
• Supporting the definition of innovative solutions together with multidisciplinary teams
• Contribute to the preparation of presentations and deliverables for clients , ensuring clear and advisory-oriented communication.
• Learn and apply methodologies such as Design Thinking, Service Design and Customer Journey Mapping .
• Support in the design and implementation of strategies to improve the customer experience (Customer Journey, Voice of Customer, NPS, etc.).
• Supporting CX consulting projects in diverse sectors (retail, banking, telecommunications, etc.).
• Analyze processes and touchpoints to identify optimization opportunities.
• Collaborate with multidisciplinary teams (technology, design, operations).

Additional responsibilities

• Apply agile methodologies in task and project management.
• Use analysis and reporting tools (Excel, PowerPoint, collaborative platforms).
• Track KPIs and performance metrics .
• Maintain fluid communication with internal and external stakeholders .

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Requirements

• 1-3 years of experience in related roles (consulting, processes, CX, technology, operations).
• Interest in consulting and working in customer-oriented environments.
• Basic knowledge of Customer Journey or user-centered methodologies (desirable).
• Communication skills and ability to interact with clients.
• English minimum B2 (ideally C1).
• Availability to travel.
• Highly valued: experience in banking or projects in the financial sector.

At Accenture, a company recognized as a Great Place to Work®, we are committed to a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection for working with our teams and clients. This connection enables us to uphold our culture of inclusion and diversity and to be, according to Refinitiv, the most diverse company in the world.

In addition, we offer you other benefits such as:

• Health, life and accident insurance

• Medical services and wellness programs

• Flexible compensation and stock purchase program

• Flexible programs (schedule, days off, vacations...)

• Individualized training itinerary

• Sustainability programs and the Accenture Foundation

• Employee network for diversity

• Other benefits: Bankinter branch with special conditions and profit sharing

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Declaration of equal employment opportunities

We believe no one should be discriminated against because of their differences. All employment decisions will be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other criterion protected by applicable law. Our rich diversity makes us more innovative, competitive, and creative, helping us better serve our customers and communities.