Accenture is a leading global professional services company that provides a vast range of services in strategy, consulting, technology, and operations. With a workforce of over 700,000 people serving clients in more than 120 countries, it is a powerhouse in digital transformation, cloud services, and cybersecurity. The company is recognized for its massive scale and its ability to integrate business and technology to drive value for the world's largest organizations.

In Spain, Accenture is one of the largest private employers in the professional services sector, maintaining a significant presence across several regions including Madrid, Barcelona, and Málaga. The company is highly attractive to international professionals due to its diverse project portfolio, multicultural teams, and structured career development paths. It frequently recruits for specialized roles in Industry X, Salesforce, and cloud engineering, often serving as a major entry point for foreign talent into the Spanish corporate landscape.

Originally the consulting arm of Arthur Andersen, the firm became independent in 1989 as Andersen Consulting. It officially rebranded to Accenture in 2001 and has since grown into a global leader through organic growth and hundreds of strategic acquisitions.

IT Support Analyst L1 / Service Desk

Accenture

This job was originally posted in Spanish and automatically translated to English.

Job Description

Accenture, recognized as a Great Place To Work®, is a leading global professional services company that helps the world's leading businesses, public administrations, and other organizations develop their digital core, optimize their operations, accelerate revenue growth, and improve services for citizens, creating tangible value at speed and scale.

We are looking for an SD Level 1 Tech Core Service Hours profile at the Analyst level, with between 1.5 and 2 years of experience, oriented towards technical support, incident management, and IT service operations in production environments, ensuring service continuity and customer satisfaction.

The position is based in Seville in a hybrid work model, working some days from home and others in the office where you can create interesting synergies with the rest of your team.
It is essential to reside in Spain and have a work permit in Spain.

Functions:

Manage incidents and outages in production environments using ITSM tools such as ServiceNow, ensuring resolution within SLA.
Monitor systems and services using tools such as Dynatrace, Splunk, or Azure Monitor, identifying alerts and performance trends.
Provide first-level (L1) technical support to users, diagnosing problems and escalating when necessary.
Support change management in production environments, ensuring correct implementation and validation.

Responsibilities:

Execute IT service operations in production complying with management protocols and service level agreements (SLA).
Analyze recurring events and incidents to identify root causes and propose operational improvements.
Ensure service stability through continuous monitoring and proactive action in response to alerts.
Participate in Change Management processes, validating their correct application in production environments.
Collaborate with higher-level support teams (L2/L3) for the resolution of complex incidents.
Contribute to the improvement of customer satisfaction through effective and results-oriented support.

Essential Requirements:

Between 1.5 and 2 years of experience in Technical Support in corporate IT environments.
Minimum 1 year of experience in incident management using ITSM tools such as ServiceNow, Remedy, or similar.
Minimum 1 year of experience in system monitoring using tools such as Dynatrace, Splunk, Nagios, or Azure Monitor.
B2 level of English.
University degree in Computer Engineering, Telecommunications, Information Systems, or Vocational Training (FP).

Desirable Requirements:

Minimum 1 year of experience in Customer Satisfaction in technical support environments.
Minimum 1 year of experience in Quality Assurance processes applied to IT services.
At least 1 year of experience applying problem-solving skills in technical environments.
At least 1 year of experience in communication with users and stakeholders in IT environments.

At Accenture, a company recognized as a Great Place To Work®, we believe in a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. A connection that allows us to maintain our culture of inclusion and diversity and be, according to Refinitiv, the most diverse company in the world.

Additionally, we offer other benefits such as:

Health, Life, and accident insurance
Medical service and wellness programs
Flexible remuneration program and stock purchase
Flexibility programs (hours, days off, vacations...)
Individualized training itinerary
Sustainability programs and Accenture Foundation
Diversity employee network
Other benefits: Bankinter Office with special conditions and profit sharing

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against for their differences. All employment decisions will be made regardless of age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other criteria protected by applicable law. Our rich diversity makes us more innovative, competitive, and creative, which helps us better serve our clients and communities.

View original advert (Spanish)

Accenture, reconocida como Great Place To Work®, una compañía líder mundial en servicios profesionales que ayuda a las principales empresas, administraciones públicas y otras organizaciones del mundo a desarrollar su core digital, optimizar sus operaciones, acelerar el crecimiento de sus ingresos y mejorar los servicios para los ciudadanos, creando valor tangible a velocidad y escala.

Buscamos un perfil de SD Level 1 Tech Core Service Hours en nivel Analyst, con entre 1,5 y 2 años de experiencia, orientado a soporte técnico, gestión de incidencias y operación de servicios IT en entornos productivos, garantizando la continuidad del servicio y la satisfacción del cliente.

El puesto se desempeña en Sevilla en un modelo de trabajo híbrido realizando algunos días desde tu casa y otros en la oficina donde podrás crear interesantes sinergias con el resto de tu equipo.
Es imprescindible residir en España y tener permiso laboral en España.

Funciones:

Gestionar incidencias y outages en entornos productivos utilizando herramientas ITSM como ServiceNow, asegurando resolución dentro de SLA.
Monitorizar sistemas y servicios mediante herramientas como Dynatrace, Splunk o Azure Monitor, identificando alertas y tendencias de rendimiento.
Dar soporte técnico de primer nivel (L1) a usuarios, diagnosticando problemas y escalando cuando sea necesario.
Apoyar en la gestión de cambios en entornos productivos, garantizando su correcta implementación y validación.

Responsabilidades:

Ejecutar operaciones de servicios IT en producción cumpliendo protocolos de gestión y acuerdos de nivel de servicio (SLA).
Analizar eventos e incidencias recurrentes para identificar causas raíz y proponer mejoras operativas.
Asegurar la estabilidad del servicio mediante monitorización continua y actuación proactiva ante alertas.
Participar en procesos de gestión de cambios (Change Management), validando su correcta aplicación en entornos productivos.
Colaborar con equipos de soporte de nivel superior (L2/L3) para la resolución de incidencias complejas.
Contribuir a la mejora de la satisfacción del cliente mediante un soporte eficaz y orientado a resultados.

Requisitos imprescindibles:

Entre 1,5 y 2 años de experiencia en Technical Support en entornos IT corporativos.
Mínimo 1 año de experiencia en gestión de incidencias utilizando herramientas ITSM como ServiceNow, Remedy o similares.
Mínimo 1 año de experiencia en monitorización de sistemas mediante herramientas como Dynatrace, Splunk, Nagios o Azure Monitor.
Nivel de inglés B2 .
Grado universitario en Ingeniería Informática, Telecomunicaciones, Sistemas de Información o FP.

Requisitos valorables:

Mínimo 1 año de experiencia en Customer Satisfaction en entornos de soporte técnico.
Mínimo 1 año de experiencia en procesos de Quality Assurance aplicados a servicios IT.
Experiencia de al menos 1 año aplicando habilidades de resolución de problemas en entornos técnicos.
Experiencia de al menos 1 año en comunicación con usuarios y stakeholders en entornos IT.

En Accenture, compañía reconocida como Great Place To Work®, apostamos por un modelo híbrido de trabajo que, gracias a la tecnología y a nuestras instalaciones, nos permiten mantener la conexión humana esencial para trabajar con nuestros equipos y clientes. Una conexión que nos permite mantener nuestra cultura de inclusión y diversidad y ser, según Refinitiv, la empresa más diversa del mundo.

Además, te ofrecemos otros beneficios como:

Seguro médico, de Vida y accidentes
Servicio médico y programas de bienestar
Programa de retribución flexible y compra de acciones
Programas de flexibilidad (horaria, de días libres, vacaciones...)
Itinerario formativo individualizado
Programas de sostenibilidad y Fundación Accenture
Red de empleados por la diversidad
Otros beneficios: Oficina Bankinter con condiciones especiales y reparto de beneficios

About Accenture

Visit us atwww.accenture.com

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.