Accenture is a leading global professional services company that provides a vast range of services in strategy, consulting, technology, and operations. With a workforce of over 700,000 people serving clients in more than 120 countries, it is a powerhouse in digital transformation, cloud services, and cybersecurity. The company is recognized for its massive scale and its ability to integrate business and technology to drive value for the world's largest organizations.

In Spain, Accenture is one of the largest private employers in the professional services sector, maintaining a significant presence across several regions including Madrid, Barcelona, and Málaga. The company is highly attractive to international professionals due to its diverse project portfolio, multicultural teams, and structured career development paths. It frequently recruits for specialized roles in Industry X, Salesforce, and cloud engineering, often serving as a major entry point for foreign talent into the Spanish corporate landscape.

Originally the consulting arm of Arthur Andersen, the firm became independent in 1989 as Andersen Consulting. It officially rebranded to Accenture in 2001 and has since grown into a global leader through organic growth and hundreds of strategic acquisitions.

Senior Collaboration Platforms Analyst / Microsoft 365

Accenture

This job was originally posted in Spanish and automatically translated to English.

Job Description

Accenture, recognized as a Great Place To Work®, is a leading global professional services company that helps the world's leading businesses, public administrations, and other organizations develop their digital core, optimize their operations, accelerate revenue growth, and improve services for citizens, creating tangible value at speed and scale.

We are looking for a Collaboration and Communication Platform Management profile at a Senior Analyst level, with between 3 and 4.5 years of experience, focused on the management, operation, and continuous improvement of corporate collaboration and communication platforms, actively participating in the optimization of IT services and the end-user experience.

The position is based in Seville in a hybrid work model, working some days from home and others in the office where you can create interesting synergies with the rest of your team.
It is essential to reside in Spain and have a work permit in Spain.

Functions:

Manage and operate collaboration platforms (Microsoft Teams, Exchange Online, SharePoint Online) ensuring availability, performance, and compliance with SLA/XLAs.
Monitor infrastructure events using Infrastructure Event Management tools (such as Azure Monitor, Splunk, Dynatrace), performing proactive analysis and incident resolution.
Implement continuous improvements in communication and collaboration services, optimizing the end-user digital experience.
Coordinate the management of incidents and problems in collaboration environments, applying ITIL methodologies and ITSM tools such as ServiceNow.

Responsibilities:

Administer messaging services, unified communications, and collaboration in cloud and/or hybrid environments (primarily Microsoft 365).
Supervise infrastructure events and alerts, identifying patterns, trends, and potential operational risks.
Ensure service continuity through the management of incidents, problems, and changes following structured ITSM processes.
Implement automations and operational optimizations in the management of collaboration platforms.
Collaborate with security teams to ensure compliance with access policies, data protection, and corporate standards.
Identify opportunities for continuous improvement in services and lead initiatives to increase operational efficiency.

Essential Requirements:

Between 3 and 4.5 years of experience in the management and operation of collaboration and communication platforms (Microsoft Teams, Exchange Online, SharePoint Online or similar).
Minimum 2 years of experience in Infrastructure Event Management using tools such as Azure Monitor, Splunk, Dynatrace or similar.
Minimum 1 year of experience in IT services administration in cloud environments (Microsoft 365, Azure or other equivalent environments).
At least 2 years of experience in incident management using ITSM tools (ServiceNow, Remedy or similar).
B2 level of English.
University degree in Computer Science or Vocational Training (FP), Telecommunications, Information Systems, or related fields.

Desirable Requirements:

Minimum 1 year of experience in Data Management and data integration in IT environments.
Minimum 1 year of experience in IT Infrastructure Operations.
Experience in automation via scripting (PowerShell, Python) for at least 1 year.
Practical application of problem-solving skills in complex environments for at least 1 year.

At Accenture, a company recognized as a Great Place To Work®, we believe in a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. A connection that allows us to maintain our culture of inclusion and diversity and be, according to Refinitiv, the most diverse company in the world.

Additionally, we offer other benefits such as:

Medical, Life, and accident insurance
Medical service and wellness programs
Flexible compensation program and stock purchase plan
Flexibility programs (hours, days off, vacations...)
Individualized training itinerary
Sustainability programs and Accenture Foundation
Employee diversity network
Other benefits: Bankinter Office with special conditions and profit sharing

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against for their differences. All employment decisions will be made regardless of age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other criteria protected by applicable law. Our rich diversity makes us more innovative, competitive, and creative, which helps us better serve our clients and communities.

View original advert (Spanish)

Accenture, reconocida como Great Place To Work®, una compañía líder mundial en servicios profesionales que ayuda a las principales empresas, administraciones públicas y otras organizaciones del mundo a desarrollar su core digital, optimizar sus operaciones, acelerar el crecimiento de sus ingresos y mejorar los servicios para los ciudadanos, creando valor tangible a velocidad y escala.

Buscamos un perfil de Collaboration and Communication Platform Management en nivel Senior Analyst, con entre 3 y 4,5 años de experiencia, orientado a la gestión, operación y mejora continua de plataformas de colaboración y comunicación corporativas, participando activamente en la optimización de servicios IT y la experiencia del usuario final.

El puesto se desempeña en Sevilla en un modelo de trabajo híbrido realizando algunos días desde tu casa y otros en la oficina donde podrás crear interesantes sinergias con el resto de tu equipo.
Es imprescindible residir en España y tener permiso laboral en España.

Funciones:

Gestionar y operar plataformas de colaboración (Microsoft Teams, Exchange Online, SharePoint Online) asegurando disponibilidad, rendimiento y cumplimiento de SLA/XLAs.
Monitorizar eventos de infraestructura mediante herramientas de Infrastructure Event Management (como Azure Monitor, Splunk, Dynatrace), realizando análisis proactivo y resolución de incidencias.
Implementar mejoras continuas en los servicios de comunicación y colaboración, optimizando la experiencia digital del usuario final.
Coordinar la gestión de incidencias y problemas en entornos de colaboración, aplicando metodologías ITIL y herramientas ITSM como ServiceNow.

Responsabilidades:

Administrar servicios de mensajería, comunicaciones unificadas y colaboración en entornos cloud y/o híbridos (Microsoft 365 principalmente).
Supervisar eventos y alertas de infraestructura, identificando patrones, tendencias y posibles riesgos operativos.
Garantizar la continuidad del servicio mediante la gestión de incidentes, problemas y cambios siguiendo procesos ITSM estructurados.
Implementar automatizaciones y optimizaciones operativas en la gestión de plataformas de colaboración.
Colaborar con equipos de seguridad para asegurar el cumplimiento de políticas de acceso, protección de datos y estándares corporativos.
Identificar oportunidades de mejora continua en los servicios y liderar iniciativas para aumentar la eficiencia operativa.

Requisitos imprescindibles:

Entre 3 y 4,5 años de experiencia en gestión y operación de plataformas de colaboración y comunicación (Microsoft Teams, Exchange Online, SharePoint Online o similares).
Mínimo 2 años de experiencia en Infrastructure Event Management utilizando herramientas como Azure Monitor, Splunk, Dynatrace o similares.
Mínimo 1 año de experiencia en administración de servicios IT en entornos cloud (Microsoft 365, Azure u otros entornos equivalentes).
Experiencia de al menos 2 años en gestión de incidencias mediante herramientas ITSM (ServiceNow, Remedy o similares).
Nivel de inglés B2 .
Grado universitario en informática o FP, Telecomunicaciones, Sistemas de Información o áreas afines.

Requisitos valorables:

Mínimo 1 año de experiencia en Data Management e integración de datos en entornos IT.
Mínimo 1 año de experiencia en IT Infrastructure Operations.
Experiencia en automatización mediante scripting (PowerShell, Python) durante al menos 1 año.
Aplicación práctica de habilidades de resolución de problemas en entornos complejos durante al menos 1 año.

En Accenture, compañía reconocida como Great Place To Work®, apostamos por un modelo híbrido de trabajo que, gracias a la tecnología y a nuestras instalaciones, nos permiten mantener la conexión humana esencial para trabajar con nuestros equipos y clientes. Una conexión que nos permite mantener nuestra cultura de inclusión y diversidad y ser, según Refinitiv, la empresa más diversa del mundo.

Además, te ofrecemos otros beneficios como:

Seguro médico, de Vida y accidentes
Servicio médico y programas de bienestar
Programa de retribución flexible y compra de acciones
Programas de flexibilidad (horaria, de días libres, vacaciones...)
Itinerario formativo individualizado
Programas de sostenibilidad y Fundación Accenture
Red de empleados por la diversidad
Otros beneficios: Oficina Bankinter con condiciones especiales y reparto de beneficios

About Accenture

Visit us atwww.accenture.com

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.