Carglass is the leading vehicle glass repair and replacement company in Spain, operating as part of the multinational Belron group. With a massive network of service centers and mobile units, the company serves millions of customers annually, specializing in advanced driver assistance systems (ADAS) recalibration alongside traditional glass services.

In Spain, Carglass maintains a strong corporate presence in the Barcelona area and a vast network of workshops across the country. The company is known for its commitment to professional development and internal mobility, making it an attractive option for international professionals in fields like marketing, supply chain, and technical management who are looking to join a stable, well-recognized brand.

Founded as part of the Belron group, which dates back to 1897 in South Africa, Carglass established its Spanish operations in 1998. It has since grown to become the market leader in the Spanish automotive glass sector.

Workshop Receptionist

Carglass

This job was originally posted in Spanish and automatically translated to English.

Job Description

At Carglass® we specialize in the repair, replacement, and recalibration of vehicle glass, but we offer much more. We work together every day to make a difference for our customers and colleagues. That is the Carglass spirit.

At Carglass® we are specialists in the repair, replacement, and recalibration of vehicle glass. We work every day to provide an expert, close, and decisive service, helping our customers get back on the road with safety and confidence. Our commitment to quality, innovation, and people has made us a benchmark company in the sector.

We are looking to incorporate a Workshop Receptionist in Martorell, a key position to ensure an excellent customer experience and the smooth operation of the center. If you enjoy dealing with people, are organized, decisive, and like coordinating different tasks, we want to meet you.

It is not necessary for you to know our processes from day one. If you bring experience in customer service, organization, and a willingness to learn, you will have a training plan and the support of the team to facilitate your onboarding.

What will your day-to-day be like?

You will be one of the reference people for customers who contact or visit the center, accompanying them throughout the entire process and coordinating the administrative part with the technical team.

Your main functions will be:

Attending to customers in person and by telephone.
Providing information about our services and resolving doubts.
Managing documentation related to services, insurance companies, and internal processes.
Coordinating appointments, installation times, deliveries, and operational needs.
Reviewing vehicle and service information to ensure correct administrative management.
Collaborating with the technical team and the Workshop Manager.
Detecting customer needs and offering solutions or additional services professionally.
Contributing to an agile, organized, and quality-oriented operation.

What do we value?

We are looking for people with a vocation for service, organizational capacity, and customer orientation.

We would like you to provide:

Experience in customer service, reception, administration, or similar functions.
Good communication and the ability to build trust.
Organization, attention to detail, and agility in management.
User-level proficiency in Office and the Internet.
Ability to coordinate information between the customer, the workshop, and administrative processes.
Commercial sensitivity and teamwork.

Training in administration, automotive, customer service, or commercial management will be valued, as well as experience in workshops, retail, insurance, or service companies.

What do we offer?

You will join a leading company, with a wide network of own centers and a team committed to excellence.

In addition to initial training and continuous support, you will enjoy:

A position with a direct impact on the customer experience.
Full-time schedule.
Competitive remuneration package and social benefits.
Flexible remuneration and programs such as Carglass Baby Care, educational scholarships, Carglass Saludable, and Carglass Xtra.
Well-being, recognition, and professional development initiatives.
Participation in sustainability, solidarity, and corporate culture projects.

At Carglass we believe in diversity and equal opportunities. All applications will be valued without discrimination based on age, gender, sexual orientation, gender identity, disability, origin, religion, or any other condition protected by current legislation.

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Privacy: To review and consider employment applications, Belron®, and all its global affiliated companies, operating as Carglass® and Hurtigruta Carglass®, collect and retain personal information, in accordance with local laws and regulations. To understand what is collected and why, carefully review any Applicant Privacy Notice presented during your online application, as well as the privacy policies of Belron® international and each representing nation, listed: Germany, Austria, Belgium, Spain, Denmark, Finland, France, Italy, Luxembourg, Norway, Netherlands, Portugal, Sweden and Switzerland.

View original advert (Spanish)

En Carglass® estamos especializados en la reparación, sustitución y recalibración de cristales para vehículos, pero ofrecemos mucho más. Trabajamos juntos cada día para marcar la diferencia para nuestros clientes y compañeros. Ese es el espíritu Carglass.

En Carglass® somos especialistas en reparación, sustitución y recalibración de cristales para vehículos. Trabajamos cada día para ofrecer un servicio experto, cercano y resolutivo, ayudando a nuestros clientes a volver a la carretera con seguridad y confianza. Nuestro compromiso con la calidad, la innovación y las personas nos ha convertido en una compañía referente en el sector.

Buscamos incorporar un/a Receptor/a de Taller en Martorell, una posición clave para garantizar una excelente experiencia al cliente y el buen funcionamiento del centro. Si disfrutas del trato con las personas, eres organizado/a, resolutivo/a y te gusta coordinar diferentes tareas, queremos conocerte.

No es necesario que conozcas nuestros procesos desde el primer día. Si aportas experiencia en atención al cliente, organización y ganas de aprender, contarás con un plan de formación y el acompañamiento del equipo para facilitar tu incorporación.

¿Cuál será tu día a día?

Serás una de las personas de referencia para los clientes que contacten o visiten el centro, acompañándolos durante todo el proceso y coordinando la parte administrativa con el equipo técnico.

Tus principales funciones serán:

Atender a clientes de forma presencial y telefónica.
Informar sobre nuestros servicios y resolver dudas.
Gestionar documentación relacionada con servicios, aseguradoras y procesos internos.
Coordinar citas, tiempos de montaje, entregas y necesidades operativas.
Revisar la información del vehículo y del servicio para garantizar una correcta gestión administrativa.
Colaborar con el equipo técnico y el/la Responsable de Taller.
Detectar necesidades del cliente y ofrecer soluciones o servicios adicionales de forma profesional.
Contribuir a un funcionamiento ágil, organizado y orientado a la calidad.

¿Qué valoramos?

Buscamos personas con vocación de servicio, capacidad organizativa y orientación al cliente.

Nos gustaría que aportaras:

Experiencia en atención al cliente, recepción, administración o funciones similares.
Buena comunicación y capacidad para generar confianza.
Organización, atención al detalle y agilidad en la gestión.
Manejo de Office e Internet a nivel usuario.
Capacidad para coordinar información entre cliente, taller y procesos administrativos.
Sensibilidad comercial y trabajo en equipo.

Se valorará formación en administración, automoción, atención al cliente o gestión comercial, así como experiencia en talleres, retail, aseguradoras o empresas de servicios.

¿Qué ofrecemos?

Te incorporarás a una compañía líder, con una amplia red de centros propios y un equipo comprometido con la excelencia.

Además de una formación inicial y acompañamiento continuo, disfrutarás de:

Un puesto con impacto directo en la experiencia del cliente.
Jornada completa.
Paquete retributivo competitivo y beneficios sociales.
Retribución flexible y programas como Carglass Baby Care, becas formativas, Carglass Saludable y Carglass Xtra.
Iniciativas de bienestar, reconocimiento y desarrollo profesional.
Participación en proyectos de sostenibilidad, solidaridad y cultura corporativa.

En Carglass creemos en la diversidad y la igualdad de oportunidades. Todas las candidaturas serán valoradas sin discriminación por razón de edad, género, orientación sexual, identidad de género, discapacidad, origen, religión o cualquier otra condición protegida por la legislación vigente.