Carglass is the leading vehicle glass repair and replacement company in Spain, operating as part of the multinational Belron group. With a massive network of service centers and mobile units, the company serves millions of customers annually, specializing in advanced driver assistance systems (ADAS) recalibration alongside traditional glass services.

In Spain, Carglass maintains a strong corporate presence in the Barcelona area and a vast network of workshops across the country. The company is known for its commitment to professional development and internal mobility, making it an attractive option for international professionals in fields like marketing, supply chain, and technical management who are looking to join a stable, well-recognized brand.

Founded as part of the Belron group, which dates back to 1897 in South Africa, Carglass established its Spanish operations in 1998. It has since grown to become the market leader in the Spanish automotive glass sector.

Workshop Receptionist

Carglass

This job was originally posted in Spanish and automatically translated to English.

Job Description

At Carglass® we specialize in the repair, replacement, and recalibration of vehicle glass, but we offer much more. We work together every day to make a difference for our customers and colleagues. That is the Carglass spirit.

At Carglass® we are specialists in the repair, replacement, and recalibration of vehicle glass. Every day we work to provide an expert, friendly, and efficient service, helping our customers get back on the road with safety and confidence.

For our service center in Manresa , we are looking to incorporate a Workshop Receptionist.

This is a key position in the customer experience and the daily organization of the center. We are looking for a person with administrative skills, customer orientation, orderliness, clear communication, and commercial sensitivity.

We do not expect you to know all our procedures, tools, or ways of working from day one. If you bring experience in customer service, organization, a service-oriented attitude, and a willingness to learn, you will have a complete training plan during your onboarding to learn how the center operates, our processes, and the way we support each customer.

What will your day-to-day consist of?

You will be one of the primary points of contact for customers who contact or visit the workshop, accompanying them through the process and ensuring that each service is managed correctly.

Your main responsibilities will include:

Receiving and attending to customers in person and by telephone.

Explaining services, resolving doubts, and accompanying the customer during their experience at the center.

Managing documentation linked to services, insurance companies, and internal processes.

Coordinating appointments, installation times, vehicle deliveries, and operational needs of the workshop.

Reviewing vehicle and service information to ensure correct administrative management.

Collaborating with the technical team and the Workshop Manager to facilitate the daily operation of the center.

Detecting customer needs and offering additional solutions or services in a professional and honest manner.

Contributing to the center operating in an organized, agile, and quality-oriented way.

What do we value?

We are looking for an organized, resourceful person with a vocation for service.

We would like you to bring:

Experience in customer service, reception, administration, telephone management, or similar functions.

Ability to communicate clearly and build trust.

Organization, attention to detail, and agility in task management.

Proficiency in Office tools and the Internet at a user level.

Ability to coordinate information between the customer, the workshop, and administrative processes.

Customer orientation and commercial sensitivity.

Teamwork and good collaboration with technical and operational profiles.

Training in administration, automotive, customer service, commercial management, or previous experience in a workshop, retail, services, insurance, or environments with direct customer contact will be positively valued.

What do we offer?

Joining a leading company in its sector, with a consolidated network of own centers.

Initial training and guidance to learn our procedures, tools, and services.

A role with a direct impact on the customer experience and the operation of the center.

Full-time position.

Remuneration package and social benefits associated with Carglass®.

Flexible remuneration and benefits such as Carglass Baby Care, educational scholarships, Carglass Saludable, and Carglass Xtra.

Well-being, recognition, and development programs.

Participation in initiatives linked to solidarity, sustainability, well-being, and company culture.

At Carglass we celebrate diversity and are committed to creating an inclusive environment for all our people. We offer equal opportunities in our selection processes and all applications will receive the same consideration for employment regardless of race, nationality, religion, age, color, sex, sexual orientation, gender identity, gender expression, disability, or any other characteristic protected by local, regional, or state laws, norms, or regulations.

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Privacy: To review and consider employment applications, Belron®, and all its global affiliated companies, operating as Carglass® and Hurtigruta Carglass®, collect and retain personal information in accordance with local laws and regulations. To understand what is collected and why, carefully review any Applicant Privacy Notice presented during your online application, as well as the privacy policies of Belron® international and each representing nation, listed: Germany, Austria, Belgium, Spain, Denmark, Finland, France, Italy, Luxembourg, Norway, Netherlands, Portugal, Sweden and Switzerland.

View original advert (Spanish)

En Carglass® estamos especializados en la reparación, sustitución y recalibración de cristales para vehículos, pero ofrecemos mucho más. Trabajamos juntos cada día para marcar la diferencia para nuestros clientes y compañeros. Ese es el espíritu Carglass.

En Carglass® somos especialistas en reparación, sustitución y recalibración de cristales para vehículos. Cada día trabajamos para ofrecer un servicio experto, cercano y resolutivo, ayudando a nuestros clientes a volver a la carretera con seguridad y confianza.

Para nuestro centro de servicio de Manresa , buscamos incorporar un/a Receptor/a de Taller.

Es una posición clave en la experiencia del cliente y en la organización diaria del centro. Buscamos una persona con capacidad administrativa, orientación al cliente, orden, comunicación clara y sensibilidad comercial.

No esperamos que conozcas desde el primer día todos nuestros procedimientos, herramientas o forma de trabajar. Si aportas experiencia en atención al cliente, organización, actitud de servicio y ganas de aprender, contarás con un plan formativo completo durante tu incorporación para conocer el funcionamiento del centro, nuestros procesos y la manera en que acompañamos a cada cliente.

¿En qué consistirá tu día a día?

Serás una de las personas de referencia para los clientes que contactan o acuden al taller, acompañándolos durante el proceso y asegurando que cada servicio se gestione correctamente.

Entre tus principales responsabilidades estarán:

Recepcionar y atender a clientes presencialmente y por teléfono.

Explicar servicios, resolver dudas y acompañar al cliente durante su experiencia en el centro.

Gestionar documentación vinculada a servicios, compañías aseguradoras y procesos internos.

Coordinar citas, tiempos de montaje, entregas de vehículos y necesidades operativas del taller.

Revisar información del vehículo y del servicio para asegurar una correcta gestión administrativa.

Colaborar con el equipo técnico y con el/la Responsable de Taller para facilitar el funcionamiento diario del centro.

Detectar necesidades del cliente y ofrecer soluciones o servicios adicionales de forma profesional y honesta.

Contribuir a que el centro funcione de forma organizada, ágil y orientada a la calidad.

¿Qué valoramos?

Buscamos una persona organizada, resolutiva y con vocación de servicio.

Nos gustaría que aportaras:

Experiencia en atención al cliente, recepción, administración, gestión telefónica o funciones similares.

Capacidad para comunicarte con claridad y generar confianza.

Organización, atención al detalle y agilidad en la gestión de tareas.

Manejo de herramientas Office e Internet a nivel usuario.

Capacidad para coordinar información entre cliente, taller y procesos administrativos.

Orientación al cliente y sensibilidad comercial.

Trabajo en equipo y buena colaboración con perfiles técnicos y operativos.

Se valorará positivamente formación en administración, automoción, atención al cliente, gestión comercial o experiencia previa en taller, retail, servicios, aseguradoras o entornos con trato directo con cliente.

¿Qué te ofrecemos?

Incorporarte a una compañía líder en su sector, con una red consolidada de centros propios.

Formación inicial y acompañamiento para conocer nuestros procedimientos, herramientas y servicios.

Un rol con impacto directo en la experiencia del cliente y en el funcionamiento del centro.

Jornada completa.

Paquete retributivo y beneficios sociales asociados a Carglass®.

Retribución flexible y beneficios como Carglass Baby Care, becas formativas, Carglass Saludable y Carglass Xtra.

Programas de bienestar, reconocimiento y desarrollo.

Participación en iniciativas vinculadas a solidaridad, sostenibilidad, bienestar y cultura de compañía.

En Carglass celebramos la diversidad y estamos comprometidos con la creación de un entorno inclusivo para todas nuestras personas. Ofrecemos igualdad de oportunidades en nuestros procesos de selección y todas las solicitudes recibirán la misma consideración para el empleo sin importar raza, nacionalidad, religión, edad, color, sexo, orientación sexual, identidad de género, expresión de género, discapacidad o cualquier otra característica protegida por leyes, normas o reglamentos locales, regionales o estatales.