CXG is a leading global customer experience consultancy specializing in the luxury and premium sectors. With a presence in over 70 countries, the company provides brands with data-driven insights, mystery shopping services, and specialized training to enhance the customer journey. They work with some of the world's most prestigious names in fashion, automotive, and hospitality, leveraging a vast network of evaluators and consultants to deliver high-impact business intelligence.

In Spain, CXG maintains a strategic hub in Barcelona, which serves as a center for data engineering, project management, and multilingual operations. The company is highly attractive to international professionals due to its diverse workforce and the requirement for various language skills to support its global client base. While many roles are mission-based or freelance, the Barcelona office offers corporate career paths in technology and specialized consultancy for those looking to enter the luxury service industry.

Founded in 2006 in Shanghai as Albatross CX, the company rebranded and expanded to become CXG. It has grown into a global group through the acquisition of several specialized customer experience agencies.

This job was published 5 months ago

Luxury Brand Evaluator | Andalucía, ES

CXG

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you possess a refined appreciation for high-performance vehicles, luxury retail, and the experiences surrounding them?
Are you familiar with the standards, service, and atmosphere that define luxury automotive and retail environments? If so, this exclusive opportunity is made for you.

Join as a luxury experience evaluator
As a luxury experience evaluator, you will visit premium dealerships and boutiques, providing your expert insight into the customer journey. Your perspective, based on your knowledge of high-end products and exceptional service expectations, helps the most prestigious brands refine every detail of their experience.

Why this opportunity is ideal for luxury enthusiasts

Exclusive access: Experience select visits to dealerships and boutiques designed for those who understand the nuances of premium brands.
Discover the art of high-end: Immerse yourself in refined environments and interact with specialists who reveal excellence in design, quality, and innovation.
Your expertise transforms the industry: Your expectations and knowledge as a luxury connoisseur will directly influence the evolution of the customer journey.

Your mission

Select the missions that inspire you - Choose assignments aligned with your interests and profile.
Live the full experience - Interact with experts, explore every space, and evaluate the service with a discerning eye.
Capture every detail - Analyze the atmosphere, the level of service, digital and in-person interactions, and the subsequent follow-up.
Share your vision professionally - Document your observations through structured questionnaires on our platform.

About CXG
CXG collaborates with the most prominent luxury brands in over 70 countries, supported by a global network of more than 80,000 evaluators. With nearly two decades of perfecting the luxury customer experience, we are dedicated to raising the standards of the world's most prestigious brands.

Join CXG Live, our mobile platform where you can access exclusive missions, complete certifications, and share your insights.

Requirements

Good knowledge of the automotive industry and luxury retail.
Passionate about cars, luxury retail, and improving customer service and sales environments.
Enjoys interacting with people.
Has a keen eye for observing and discreetly noting various aspects of the shopping experience.
Has a car and a driver's license.
Ability to provide impartial and honest feedback, without personal bias, and be punctual in completing online surveys.

Benefits

This is a freelance, project-based position.
Flexible working hours.

View original advert (Spanish)

¿Posee una apreciación refinada por los vehículos de alto rendimiento, el retail de lujo y las experiencias que los rodean?
¿Conoce los estándares, el servicio y la atmósfera que definen los entornos de automoción y del retail de lujo? Si es así, esta oportunidad exclusiva está hecha para usted.

Únase como evaluador de experiencias de lujo
Como evaluador de experiencias de lujo, visitará concesionarios premium y boutiques, y aportará su visión experta sobre el recorrido del cliente. Su perspectiva, basada en su conocimiento de productos de alta gama y en expectativas de servicio excepcionales, ayuda a las marcas más prestigiosas a perfeccionar cada detalle de su experiencia.

Por qué esta oportunidad es ideal para los apasionados del lujo

Acceso exclusivo: Viva experiencias selectivas en concesionarios y boutiques diseñadas para quienes comprenden los matices de las marcas premium.
Descubra el arte del alto nivel: Adéntrese en entornos refinados e interactúe con especialistas que revelan la excelencia en diseño, calidad e innovación.
Su experiencia transforma la industria: Sus expectativas y conocimientos como conocedor del lujo influirán directamente en la evolución del recorrido del cliente.

Su misión

Seleccione las misiones que le inspiren - Elija asignaciones alineadas con sus intereses y perfil.
Viva la experiencia completa - Interactúe con expertos, explore cada espacio y evalúe el servicio con una mirada exigente.
Capte cada detalle - Analice el ambiente, el nivel de servicio, las interacciones digitales y presenciales, y el seguimiento posterior.
Comparta su visión con profesionalismo - Documente sus observaciones a través de cuestionarios estructurados en nuestra plataforma.

Sobre CXG
CXG colabora con las marcas de lujo más destacadas en más de 70 países, respaldada por una red global de más de 80.000 evaluadores. Con casi dos décadas perfeccionando la experiencia del cliente de lujo, nos dedicamos a elevar los estándares de las marcas más prestigiosas del mundo.

Únase a CXG Live, nuestra plataforma móvil donde podrá acceder a misiones exclusivas, completar certificaciones y compartir sus insights.

Requirements

Buen conocimiento de la industria del automóvil y del retail de lujo.
Apasionado por los automóviles, el retail de lujo y por mejorar el servicio al cliente y los entornos de venta.
Disfruta interactuando con la gente.
Tiene un ojo agudo para observar y anotar discretamente varios aspectos de su experiencia de compra.
Dispone de coche y carné de conducir.
Capacidad para ofrecer comentarios imparciales y honestos, sin prejuicios personales, y ser puntual al completar encuestas online.

Benefits