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CXG

CXG

Spain HQ: SevilleGlobal HQ: Paris, France300 employeesFounded 2006www.customerexperiencegroup.com/Seville

CXG is a global customer experience consulting and measurement firm that helps premium and luxury brands evaluate and transform the experiences they deliver. Working across retail, hospitality, and other service sectors, CXG provides mystery shopping, audits, consulting, and digital and in-store customer experience programs for well-known international luxury and retail brands. The company has operations globally, with an international team of experts and a large network of freelance brand evaluators worldwide.

Company History

Founded in 2006, CXG has grown from a French consulting boutique into a global organization with offices across Europe, Asia, and the Americas. It has expanded its service portfolio from classic mystery shopping to integrated customer experience management, including customer insights, accreditation audits, and employee engagement, serving many of the world's leading luxury and retail brands.

For International Professionals

  • CXG's Spain operations are based in Seville, with a network of freelance evaluators across all major Spanish regions, including Baleares, Madrid, Galicia, and Cataluña.
  • They hire freelance and part-time evaluators (evaluadores de marcas de lujo) on a rolling basis; these roles involve visiting luxury stores and assessing the customer journey.
  • The Spain profile roles require Spanish fluency, and the new operations associate role also specifically asks for German speakers, creating international opportunities.
  • As a global company, CXG offers occasional opportunities and collaboration with international teams and luxury brands, especially useful for professionals with retail or customer experience backgrounds.
  • Freelance roles are location-flexible and paid per assignment or visit, offering a low-barrier entry into the luxury retail sector without having to commit to regular office hours.

Open Positions (1)