CXG
CXG is a leading global customer experience consultancy specializing in the luxury and premium sectors. With a presence in over 70 countries, the company provides brands with data-driven insights, mystery shopping services, and specialized training to enhance the customer journey. They work with some of the world's most prestigious names in fashion, automotive, and hospitality, leveraging a vast network of evaluators and consultants to deliver high-impact business intelligence. In Spain, CXG maintains a strategic hub in Barcelona, which serves as a center for data engineering, project management, and multilingual operations. The company is highly attractive to international professionals due to its diverse workforce and the requirement for various language skills to support its global client base. While many roles are mission-based or freelance, the Barcelona office offers corporate career paths in technology and specialized consultancy for those looking to enter the luxury service industry.
Company History
Founded in 2006 in Shanghai as Albatross CX, the company rebranded and expanded to become CXG. It has grown into a global group through the acquisition of several specialized customer experience agencies.