Deloitte is the world's largest professional services network, providing audit, consulting, financial advisory, risk advisory, tax, and legal services to many of the world's most prestigious brands. Operating as a global network of member firms, the company employs hundreds of thousands of professionals across more than 150 countries, serving as a dominant force in the global consulting and accounting industry.

In Spain, Deloitte maintains a massive presence with a network of offices spanning the entire country, including major hubs in Madrid and Barcelona. The firm is a significant recruiter of international talent, particularly within its technology, cybersecurity, and digital transformation divisions, where English is often the primary working language and multicultural teams are the norm.

Founded by William Welch Deloitte in London in 1845, the firm grew through a series of high-profile mergers, including the 1989 merger with Touche Ross and the 1993 renaming to Deloitte Touche Tohmatsu. It has transitioned from a traditional accounting firm into a global leader in digital and strategic consulting.

For international professionals

Deloitte Spain operates over 20 offices across the country, providing diverse geographic options for relocation beyond just Madrid and Barcelona.
The company is a major sponsor of work visas for highly skilled international profiles, particularly in specialized IT and financial roles.
They offer a structured 'International Mobility' framework that supports employees moving between global member firms.
Deloitte University EMEA provides extensive continuous learning and networking opportunities for professionals looking to advance their careers in Europe.
Many technical and consulting roles in their 'Global Delivery Centers' in Spain prioritize English proficiency over Spanish fluency.

This job was published 3 months ago

Engineering Exp Mad Aiops Fy26

Deloitte

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Can you imagine participating in the transformation of leading national and international organizations?

At Deloitte, we are committed to generating an impact on society, our clients, and you.

Do you want to dedicate your time to automating operations and reducing reactive support? We are looking for an AIOps Operations Engineer to evolve our CloudOps model toward AIOps/NoOps, improving observability, automation, and service reliability in Cloud and Hybrid environments.

Your main mission will be to take operations to the next level through early detection, automatic triage, remediation runbooks, and actionable observability that reduces response times and increases stability.

Main Tasks:

Design and implement AIOps automations for recurring operational tasks (triage, ticket enrichment, auto-remediation with "human-in-the-loop" where applicable)
Integrate operational signals (alerts, metrics, logs, and traces) with the operational chain: (Observability, ITSM, on-call, runbook)
Build and maintain dashboards and alerts that provide real value (signal quality, noise reduction, thresholds, tagging)
Standardize runbooks and the use of code in operations, with reusable playbooks, templates, policies, and automations.
Collaborate with platform and application teams to improve resilience, performance, and security (RCA, alert tuning, operational hardening)
Document architecture, standards, and runbooks, focusing on model scalability and the autonomy of development teams.

Act as expert support for complex incidents (when necessary), helping L1/L2 resolve more cases autonomously.

Technical Profile:

We are looking for solid experience in operations + automation

University degree in Computer Engineering, Information Systems or similar.
Practical experience with at least 1 Cloud: AWS or Azure or GCP (operations, troubleshooting, base services). Certification is highly valued such as AWS Architect Associate/Professional, AZ-104/305, Terraform Associate and/or Observability (Dynatrace, Datadog, Grafana or Zabbix)
Automation and scripting: Python or Bash/Powershell (ability to maintain scripts and services)
Infrastructure as Code (IaC), one of the following: Terraform/CloudFormation/Bicep
Observability (at least one family): Dynatrace, Datadog, Grafana + Prometheus
Operational knowledge of ITSM (ServiceNow valued). Incident/problem/change lifecycle, prioritization, and communication.
Valued knowledge in OpenTelemetry, experience with runbook automation (SSM Automation), LLM, RAG.
Good communication, documentation and teamwork skills.
Conversational level of English, for dealing with vendors and documentation

What we offer

Participate in the CloudOps transformation toward AIOps/NoOps, with a direct impact on efficiency and quality.
Technical environment oriented toward standardization, automation, and actionable observability.
Permanent contract in a stable position, with technical growth and visibility.
Hybrid format in Madrid or Barcelona, with in-person presence only at specific times (key meetings, workshops, technical sessions).
Opportunities for training and certification (Cloud, Terraform, Observability, ITSM) and growth toward architecture or technical leadership roles.

What is it like to work at Deloitte?

🤩 High-impact projects where you will have a long journey of learning

☯️ A hybrid-flexible daily routine: you will have flexible hours and a good balance between remote work and teamwork in our offices or those of our clients

⚽ Great atmosphere inside and outside the office: you will enjoy several teambuildings a year, cultural and sporting activities... and much more!

🧘♀️ Integral wellbeing: take care of yourself with our physical, mental, and financial health program... and with a medical team in the offices!

🤲 Social impact: You can sign up for a large number of national and international volunteer opportunities and pro-bono projects to put your time and talent at the service of those who need it most

🗣️Culture of feedback and continuous learning: you will grow in an inclusive environment where equal opportunity and your personalized training plan will drive your development. Can you already visualize yourself at Deloitte University in Paris?

🤝 Exclusive benefits for being part of Deloitte: you can enjoy a wide catalog of benefits and a complete flexible remuneration plan

If you like what you read, these are your next steps:

Apply to the offer by clicking 'Submit application now' and complete your profile
If you fit the position, our talent team will contact you to get to know you better

Start the process! We will guide you through the different phases until your onboarding.

View original advert (Spanish)

¿Te imaginas participando en la transformación de las principales organizaciones nacionales e internacionales?

En Deloitte estamos comprometidos con generar un impacto en la sociedad, en nuestros clientes y en ti.

¿Quieres dedicar tu tiempo a automatizar la operación y reducir el soporte reactivo? Buscamos un/a Ingeniero/a de Operaciones AIOps para evolucionar nuestro modelo CloudOps hacia AIOps/NoOps, mejorando observabilidad, automatización y fiabilidad del servicio en entornos Cloud e Híbridos.

Tu misión principal será llevar la operación al siguiente nivel mediante detección temprana, triage automático, runbooks de remediación, y una observabilidad accionable que reduzca tiempos de respuesta y aumente la estabilidad.

Tareas Principales:

Diseñar e implementar automatizaciones AIOps para tareas recurrentes de operación (triage, enriquecimiento de tickets, auto-remediación con "human-in-the-loop" cuando aplique)
Integrar señales operativas (alertas, métricas, logs y trazas) con cadena operativa: (Observabilidad, ITSM, on-call, runbook)
Construir y mantener dashboards y alertas que aporten valor real (calidad de señal, reducción de ruido, umbrales, tagging)
Estandarizar runbooks y el empleo de código en la operación, con playbooks, plantillas, políticas y automatizaciones reutilizables.
Colaborar con equipos de plataforma y aplicaciones para mejorar resiliencia, rendimiento y seguridad (RCA, tuning de alertas, hardening operativo)
Documentar arquitectura, estándares y runbooks, pensando en la escalabilidad del modelo y la autonomía de los equipos de desarrollo.

Actuar como soporte experto para incidencias complejas (cuando sea necesario), ayudando a que L1/L2 resuelvan más casos de manera autónoma.

Perfil técnico:

Buscamos experiencia sólida en operación + automatización

Titulación universitaria en Ingeniería Informática, Sistemas de Información o similar.
Experiencia práctica con al menos 1 Cloud: AWS o Azure o GCP (operación, troubleshooting, servicios base). Muy valorable certificación como AWS Architect Associate/Professional, AZ-104/305, Terraform Associate y /o de Oberservabilidad (Dynatrace, Datadog, Grafana o Zabbix)
Automatización y scripting: Python o Bash/Powershell (capacidad para mantener scripts y servicios)
Infrastructure as Code (IaC), una de las siguientes: Terraform/CloudFormation/Bicep
Observabilidad (al menos una familia): Dynatrace, Datadog, Grafana + Prometheus
Conocimiento operativo ITSM (valorable ServiceNow). Lifecycle del incidente/problema/change, priorización y comunicación.
Valorable contar con conocimientos en OpenTelemetry , experiencia con automatización de runbooks (SSM Automation), LLM, RAG.
Buenas habilidades de comunicación, documentación y trabajo en equipo.
Nivel conversacional de inglés, para tratar con vendors y documentación

Lo que ofrecemos

Participar en la transformación CloudOps hacia AIOps/NoOps, con impacto directo en eficiencia y calidad.
Entorno técnico orientado a estandarización, automatización y observabilidad accionable.
Contrato indefinido en una posición estable, con recorrido y visibilidad técnica.
Formato híbrido en Madrid o Barcelona, con presencialidad solo en momentos puntuales (reuniones clave, workshops, sesiones técnicas).
Oportunidades de formación y certificación (Cloud, Terraform, Observabilidad, ITSM) y crecimiento hacia roles de arquitectura o liderazgo técnico.

¿Cómo es trabajar en Deloitte?

🤩 Proyectos de alto impacto donde tendrás un largo recorrido y aprendizaje

☯️ Un día a día híbrido-flexible: tendrás horario flexible y un buen equilibrio entre el teletrabajo y el trabajo en equipo en nuestras oficinas o las de nuestros clientes

⚽ Buen ambiente dentro y fuera de la oficina: disfrutarás de varios teambuildings al año, actividades culturales y deportivas... ¡y mucho más!

🧘♀️ Bienestar integral: cuídate con nuestro programa de salud física, mental y financiera... ¡y con equipo médico en las oficinas!

🤲 Impacto social: Podrás apuntarte a una gran cantidad de voluntariados de alcance nacional e internacional y a proyectos pro-bono con los que poner tu tiempo y talento al servicio de quienes más lo necesitan

🗣️Cultura del feedback y aprendizaje continuo: crecerás en un entorno inclusivo donde la igualdad de oportunidades y tu plan personalizado de formación impulsarán tu desarrollo. ¿Ya te visualizas en la Deloitte University de París?

🤝 Beneficios exclusivos por ser parte de Deloitte: podrás disfrutar de un gran catálogo de beneficios y de un completo plan de retribución flexible

Si te gusta lo que lees, estos son tus próximos pasos:

Aplica a la oferta haciendo clic en 'Enviar candidatura ahora' y completa tu perfil
Si encajas en el puesto, nuestro equipo de talento te contactará para conocerte mejor

¡Comienza el proceso! Te iremos guiando por las diferentes fases hasta tu incorporación.