El Corte Inglés is the largest department store group in Europe and a dominant force in the Spanish retail landscape. Headquartered in Madrid, the conglomerate operates a diverse portfolio including department stores, supermarkets, travel agencies, and insurance services. With a workforce of tens of thousands, it serves as a primary pillar of the Spanish economy and a leader in consumer goods distribution.

For international professionals, El Corte Inglés offers a gateway into the Spanish corporate world, particularly within its expanding digital, IT, and logistics hubs. While customer-facing roles typically require high Spanish proficiency, the company's focus on e-commerce and supply chain modernization has increased demand for specialized technical talent and project managers from diverse backgrounds.

Founded in 1940 by Ramón Areces in Madrid, the company began as a small tailor shop. Over several decades, it expanded through aggressive growth and acquisitions to become Spain's most iconic retail conglomerate.

For international professionals

Largest department store chain in Europe with a massive physical and digital footprint across Spain.
Offers a wide variety of roles ranging from specialized tech and engineering to corporate management and retail.
Headquartered in Madrid with a presence in every major Spanish city and province.
Currently undergoing a significant digital transformation, creating opportunities for international IT and e-commerce experts.
Known for providing long-term career stability and being one of the most recognized brands in the country.

Business Analyst - VoC

El Corte Ingles

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you looking to develop your talent in a place where your effort is recognized? We offer a dynamic, close-knit, and forward-looking environment. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team where evolution and customer service are our priority. At El Corte Inglés, our work is a shared passion.

The project awaiting you.

In the Voice of the Customer team, we are looking for a technical profile with a strong business orientation, capable of working deeply with data and making sense of it. An analytical, rigorous, and curious person who is motivated to understand what lies behind the numbers and how to turn that information into better decisions. In this role, you will work with real data models, analytics on Snowflake and Power BI, within a consolidated VoC program with transversal impact across the company.

Here, data is not generated by inertia nor do dashboards exist in isolation: they are built to be understood, used, and acted upon by the business.

Main functions and requirements.

Functions:

- Act as the technical-functional owner of the Voice of the Customer data models, in coordination with IT.

- Perform advanced ad-hoc analysis in SQL (Snowflake) to respond to real business needs.

- Design and evolve dashboards in Power BI for various stakeholders.

- Analyze customer feedback, both structured and unstructured, and transform it into actionable insights.

- Participate in the definition of metrics, semantics, and data governance.

- Drive the use of data and an analytical culture within the organization.

Requirements:

- Education in Data Analytics, Business Administration, Mathematics, Statistics, or similar.

Previous experience of 2-3 years in consulting or data analysis. Experience in Voice of the Customer analysis (CX, NPS, or experience analytics) is valued.

- Advanced level of SQL (essential), ideally on Snowflake.

- Advanced experience in Power BI (modeling, visualization, and storytelling).

- Proficiency in Excel and PowerPoint.

- Professional English.

- Ability for autonomy, prioritization, and working in complex environments.

We offer a variety of social benefits that will contribute to your well-being.

- Exclusive discounts and financing options.

- Life insurance.

- Corporate University.

- Continuous training for professional development.

- Study grants for children of employees.

- In-house Medical Service.

- Flexible remuneration plan.

If you find this position interesting, we invite you to apply, as your experience could be very valuable to us. In our company, everyone is welcome.

View original advert (Spanish)

¿Buscas desarrollar tu talento y un lugar dónde tu esfuerzo sea reconocido? Te ofrecemos un entorno dinámico, cercano y de futuro. Aquí, cada día es una nueva oportunidad para aprender, crecer y brillar. Imagina formar parte de un equipo diverso, donde la evolución y el servicio al cliente son nuestra prioridad. En El Corte Inglés, nuestro trabajo es una pasión compartida.

El proyecto que te espera.

En el equipo de Voz de Cliente buscamos un perfil técnico con fuerte orientación a negocio, capaz de trabajar con el dato en profundidad y darle sentido. Una persona analítica, rigurosa y curiosa, a la que le motive entender qué hay detrás de los números y cómo convertir esa información en mejores decisiones. En este rol trabajarás con modelos de datos reales, analítica sobre Snowflake y Power BI, dentro de un programa de VoC consolidado y con impacto transversal en la compañía.

Aquí el dato no se genera por inercia ni los dashboards viven aislados: se construyen para ser entendidos, utilizados y accionados desde negocio.

Funciones principales y requisitos.

Funciones:

- Ser owner técnico-funcional de los modelos de datos de Voz de Cliente, en coordinación con IT.

- Realizar análisis ad-hoc avanzados en SQL (Snowflake) para dar respuesta a necesidades reales del negocio.

- Diseñar y evolucionar cuadros de mando en Power BI para distintos stakeholders.

- Analizar feedback de cliente, tanto estructurado como no estructurado, y transformarlo en insights accionables.

- Participar en la definición de métricas, semántica y gobierno del dato.

- Impulsar el uso del dato y la cultura analítica dentro de la organización.

Requisitos:

- Formación en Data Analytics, ADE, Matemáticas, Estadística o similar.

Experiencia previa de 2-3 años en consultoría o análisis de datos. Valorable experiencia en análisis de Voz de Cliente (CX, NPS o analítica de experiencia)

- Nivel avanzado de SQL (imprescindible), idealmente sobre Snowflake.

- Experiencia avanzada en Power BI (modelo, visualización y storytelling).

- Dominio de Excel y PowerPoint.

- Inglés profesional.

- Capacidad de autonomía, priorización y trabajo en entornos complejos.

Te ofrecemos una variedad de beneficios sociales que contribuirán a tu bienestar.

- Descuentos exclusivos y opciones de financiación.

- Seguro de vida.

- Universidad Corporativa.

- Formación continua para el desarrollo profesional.

- Ayudas al estudio para hijos e hijas de empleados.

- Servicio Médico propio.

- Plan de retribución flexible.

Si te resulta interesante este puesto, te invitamos a que apliques, ya que tu experiencia podría ser muy valiosa para nosotros. En nuestra empresa todas las personas son bienvenidas.