El Corte Inglés is the largest department store group in Europe and a dominant force in the Spanish retail landscape. Headquartered in Madrid, the conglomerate operates a diverse portfolio including department stores, supermarkets, travel agencies, and insurance services. With a workforce of tens of thousands, it serves as a primary pillar of the Spanish economy and a leader in consumer goods distribution.

For international professionals, El Corte Inglés offers a gateway into the Spanish corporate world, particularly within its expanding digital, IT, and logistics hubs. While customer-facing roles typically require high Spanish proficiency, the company's focus on e-commerce and supply chain modernization has increased demand for specialized technical talent and project managers from diverse backgrounds.

Founded in 1940 by Ramón Areces in Madrid, the company began as a small tailor shop. Over several decades, it expanded through aggressive growth and acquisitions to become Spain's most iconic retail conglomerate.

For international professionals

Largest department store chain in Europe with a massive physical and digital footprint across Spain.
Offers a wide variety of roles ranging from specialized tech and engineering to corporate management and retail.
Headquartered in Madrid with a presence in every major Spanish city and province.
Currently undergoing a significant digital transformation, creating opportunities for international IT and e-commerce experts.
Known for providing long-term career stability and being one of the most recognized brands in the country.

ARC Operator afternoon shift - temporary.

El Corte Ingles

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you looking to develop your talent in a place where your effort is recognized? We offer a dynamic, close-knit, and forward-looking environment. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team where evolution and customer service are our priority. At El Corte Inglés, our work is a shared passion.

The project awaiting you.

The purpose of this position is to ensure the efficient and professional management of alarm triggers, ensuring an agile and coordinated response with the various agents involved. You will be part of the Alarm Receiving Centre (ARC) team, a key area for the security of our customers and the correct application of established protocols. Your work will be essential to maintain service quality, precision in action, and constant collaboration with users and security forces.

Main functions and requirements.

Main functions:

- Attend to and manage alarm triggers according to action protocols.

- Liaise with users based on the type of incident and the established procedure.

- Coordinate with State security forces when appropriate.

- Prepare daily reports and follow-up reports.

- Record information in SBN/IBS systems or other associated platforms.

- Ensure the correct application of operating procedures.

- Contribute to the smooth operation of the assigned shift.

Requirements:

- Minimum of 6 months of previous experience in alarm management in an ARC.

- Knowledge and handling of SBN/IBS (essential).

- Experience with Manitou or Mastermind is valued.

- Minimum education of FP I (Vocational Training).

- Native level of Spanish.

- High level of office software skills.

- Availability to work a fixed shift (morning or afternoon).

- Ability to follow action protocols with precision.

We offer a variety of social benefits that will contribute to your well-being.

- Exclusive discounts and financing options.

- Life insurance.

- Corporate University.

- Continuous training for professional development.

- Study grants for employees' children.

- In-house Medical Service.

- Flexible remuneration plan.

If you find this position interesting, we invite you to apply, as your experience could be very valuable to us. In our company, everyone is welcome.

View original advert (Spanish)

¿Buscas desarrollar tu talento y un lugar dónde tu esfuerzo sea reconocido? Te ofrecemos un entorno dinámico, cercano y de futuro. Aquí, cada día es una nueva oportunidad para aprender, crecer y brillar. Imagina formar parte de un equipo diverso, donde la evolución y el servicio al cliente son nuestra prioridad. En El Corte Inglés, nuestro trabajo es una pasión compartida.

El proyecto que te espera.

Este puesto tiene como propósito garantizar una gestión eficaz y profesional de los saltos de alarma, asegurando una respuesta ágil y coordinada con los distintos agentes implicados. Formarás parte del equipo de la Central Receptora de Alarmas, un área clave para la seguridad de nuestros clientes y la correcta aplicación de los protocolos establecidos. Tu labor será esencial para mantener la calidad del servicio, la precisión en la actuación y la colaboración constante con usuarios y cuerpos de seguridad.

Funciones principales y requisitos.

Funciones principales:

- Atender y gestionar saltos de alarma conforme a los protocolos de actuación.

- Relacionarse con los usuarios según el tipo de incidencia y el procedimiento establecido.

- Coordinarse con los cuerpos de seguridad del Estado cuando corresponda.

- Elaborar informes diarios y reportes de seguimiento.

- Registrar la información en los sistemas SBN/IBS u otras plataformas asociadas.

- Garantizar la correcta aplicación de los procedimientos operativos.

- Contribuir al buen funcionamiento del turno asignado.

Requisitos:

- Experiencia previa mínima de 6 meses en gestión de alarmas en CRA.

- Conocimiento y manejo de SBN/IBS (imprescindible).

- Valorable experiencia con Manitou o Mastermind.

- Formación mínima de FP I.

- Nivel nativo de castellano.

- Ofimática a nivel alto.

- Disponibilidad para trabajar en turno fijo (mañana o tarde).

- Capacidad para seguir protocolos de actuación con precisión.

Te ofrecemos una variedad de beneficios sociales que contribuirán a tu bienestar.

- Descuentos exclusivos y opciones de financiación.

- Seguro de vida.

- Universidad Corporativa.

- Formación continua para el desarrollo profesional.

- Ayudas al estudio para hijos e hijas de empleados.

- Servicio Médico propio.

- Plan de retribución flexible.

Si te resulta interesante este puesto, te invitamos a que apliques, ya que tu experiencia podría ser muy valiosa para nosotros. En nuestra empresa todas las personas son bienvenidas.