Eurofins Scientific is a global leader in bioanalytical testing, providing a comprehensive range of laboratory services across the food, environmental, pharmaceutical, and cosmetic industries. With a network of over 900 laboratories and approximately 61,000 employees worldwide, the company is a critical player in ensuring the safety and quality of products and services through advanced scientific analysis.

In Spain, Eurofins maintains a robust presence with numerous specialized laboratories and administrative hubs across the country. The company offers diverse career paths for international professionals, ranging from highly specialized scientific roles in chromatography and microbiology to corporate functions in IT, finance, and project management. Their multicultural environment and the frequent requirement for multilingual staff in many departments make it an attractive destination for international talent.

Eurofins was founded in 1987 in Nantes, France, starting with just 10 employees to market a patented technology used to verify the origin and purity of food and beverages. Since then, it has grown through aggressive acquisition and organic growth into a global scientific services giant.

For international professionals

Offers a wide variety of roles for English speakers, particularly in IT, service desk, and corporate functions.
Maintains a decentralized network of laboratories across Spain, providing job opportunities in multiple regions beyond just Madrid and Barcelona.
As a global leader in the TIC (Testing, Inspection, and Certification) sector, it provides a stable environment for scientific professionals.
Frequently hires for 'Multilingual Service Desk' and 'IT Business Analyst' roles which are well-suited for international profiles.

This job was published 11 months ago

Analytical Service Manager (ASM)

Eurofins

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Company Description

Eurofins Scientific is a leading international group in analytical and scientific-technical services, with more than 61,000 employees across 940 laboratories in 59 countries and annual turnover exceeding 6,700 M EUR. We offer a unique portfolio of more than 200,000 analytical methods for the pharmaceutical, agrifood, environmental, and consumer goods sectors.

Our Laboratory is located in the Torrellano industrial estate (Elche) and we are dedicated to performing laboratory tests on consumer goods, specifically textile products, footwear, and Personal Protective Equipment (PPE). Since our inception in 2017, we have experienced numerous challenges and achieved exponential growth that continues to develop. We are looking for committed, responsible people who want to develop professionally and contribute to our team.

Job Description

The Analytical Service Manager (ASM) is the primary point of contact for the client in relation to the laboratory. They will be responsible for validating analytical reports, ensuring that results are reported correctly and on time, as well as sharing technical and regulatory information with clients. Provide support to the sales team in the commercial process when necessary.

Main Responsibilities:

Participate in commercial meetings and negotiations with prospects or clients.
Support the sales team in the preparation of technical proposals.
Identify new business opportunities and retention strategies with existing clients.
Technically validate quotes and configure account and order preferences.
Interpret and validate analytical reports and invoices.
Respond to technical and regulatory inquiries.
Coordinate internal technical services directed at clients.

Main Functions and Competencies:

Daily monitoring of pending activities to ensure compliance with deadlines.
Generation and review of report content according to specific client requirements.
Validation and sending of reports.
Efficient processing and management of complaints received from clients.
Collaboration with the Customer Service and Business Analyst departments for the internal configuration of the LIMS system according to client needs.
Development of continuous improvement proposals to optimize existing processes and systems.

Requirements

Position Requirements:

Minimum of two years of work experience in a laboratory as a technician/assistant or in the laboratory's internal customer service department.
Specific higher education (food technology, chemical technology, chemistry, biotechnology, environmental protection).
Communicative level of English (C1).
Good knowledge of the Microsoft Office suite (Outlook, Excel, Word).
High level of communication in different languages.
Good work organization, ability to prioritize tasks.
Ability to work in a team.
Ability to work under pressure,

The following will be valued:

Knowledge of the PN-EN ISO 17025:2018 standard,
Experience working with LIMS (Laboratory Information Management Systems) and CRM (Customer Relations Management) systems.
Knowledge of other languages such as German, French, or Portuguese.

Additional Information

What do we offer?

Opportunity for professional development and possibilities for internal promotion within the company.
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Continuous training and support for your professional growth.
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Competitive remuneration package in accordance with the experience and responsibility of the position.

If you are interested in this opportunity, want to be part of a great company with international prestige, and meet the requirements, we encourage you to submit your application.

For more information or to send your application, contact our Human Resources team via the following email ([email protected]).

We look forward to your participation!

View original advert (Spanish)

Descripción de la empresa

Eurofins Scientific es un grupo internacional líder en servicios analíticos y científico-técnicos, con más de 61 000 empleados repartidos en 940 laboratorios de 59 países y una facturación anual que supera los 6 700 M EUR. Ofrecemos una cartera única de más de 200 000 métodos de análisis para los sectores farmacéutico, agroalimentario, medioambiental y de bienes de consumo.

Nuestro Laboratorio se encuentra en el poligono industrial de Torrellano (Elche) y nos dedicamos a realizar pruebas de laboratorio a bienes de consumo, concretamente productos de téxtil, calzado y Equipos de Protección Individual (EPIS). Desde nuestros inicios en el 2017 hemos experimentado multitud de retos y conseguido un crecimiento exponencial que continua en desarrollo. Estamos buscando personas comprometidas, responsables y con ganas de desarrollarse profesionalmente y de aportar a nuestro equipo.

Descripción del empleo

El Analytical Service Manager (ASM) es el principal punto de contacto del cliente en relación con el laboratorio. Será responsable de validar los informes analíticos, asegurar que los resultados se reporten correctamente y a tiempo además de compartir información técnica y regulatoria con los clientes. Proporcionar apoyo al equipo de ventas en el proceso comercial cuando sea necesario.

Responsabilidades principales:

Participar en reuniones comerciales y en la negociación con prospectos o clientes.
Apoyar al equipo de ventas en la preparación de propuestas técnicas.
Identificar nuevas oportunidades de negocio y estrategias de retención con clientes existentes.
Validar técnicamente cotizaciones y configurar preferencias de cuentas y pedidos.
Interpretar y validar informes analíticos y facturas.
Responder a consultas técnicas y regulatorias.
Coordinar los servicios técnicos internos dirigidos a clientes.

Principales funciones y competencias:

Control diario de las actividades pendientes para asegurar el cumplimiento de plazos.
Generación y revisión del contenido de los informes conforme a los requisitos específicos del cliente.
Validación y envío de los informes.
Tramitación y gestión eficiente de las quejas recibidas de clientes.
Colaboración con los departamentos de Customer Service y Business Analyst para la configuración interna del sistema LIMS según las necesidades del cliente.
Elaboración de propuestas de mejora continua para optimizar los procesos y sistemas existentes.

Requisitos

Requisitos para el puesto:

Mínimo dos años de experiencia laboral en un laboratorio como técnico/asistente o en el departamento interno de atención al cliente del laboratorio.
Formación superior específica (tecnología alimentaria, tecnología química, química, biotecnología, protección del medio ambiente).
Conocimientos de inglés a nivel comunicativo (C1).
Buen conocimiento del paquete Microsoft Office (Outlook, Excel, Word).
Alto nivel de comunicación en distintos idiomas.
Buena organización del trabajo, capacidad para priorizar tareas.
Capacidad para trabajar en equipo.
Capacidad para trabajar bajo presión,

Se valorará:

Conocimiento de la norma PN-EN ISO 17025:2018,
Experiencia en el trabajo con sistemas LIMS (Laboratory Information Management Systems) y CRM (Customer Relations Management).
Conocimiento de otros idiomas como Aleman, Francés o Portugues.

Información adicional

¿Qué ofrecemos?

Oportunidad de desarrollo profesional y posibilidades de promoción interna dentro de la empresa.
Formación continua y apoyo para tu crecimiento profesional.
Paquete retributivo competitivo acorde con la experiencia y responsabilidad del puesto.

Si te interesa esta oportunidad, quieres formar parte de una gran compañiia con prestigio a nivel internacional y cumples con los requisitos, te animamos a presentar tu candidatura.

Para más información o enviar tu solicitud, contacta con nuestro de equipo de Recursos Humanos a través del siguiente correo. ([email protected]).

¡Esperamos tú participación!