Eurofirms Group is the leading Spanish-owned human resources and staffing firm, ranking as one of the largest players in the Iberian recruitment market. Founded in 1991, the company operates a vast network of over 150 offices across Spain, Portugal, Italy, and Chile, specializing in temporary staffing, executive search, and HR consultancy services. They are widely recognized for their 'People first' corporate philosophy, which prioritizes values and worker well-being in the recruitment process.

For international professionals, Eurofirms serves as a major gateway to the Spanish labor market, particularly in the logistics, manufacturing, and service sectors. While many of their high-volume roles require Spanish proficiency, their extensive geographic coverage across nearly every Spanish province makes them a vital resource for expats seeking to secure their first local contract or transition between industries within Spain.

Founded in 1991 in Cassà de la Selva (Girona) by Miquel Jordà, Eurofirms began as a local family business. Over three decades, it expanded through organic growth to become a multinational HR leader with over 1,000 internal employees.

For international professionals

Largest Spanish-owned HR company with a massive presence in both major cities and industrial hubs.
Specializes in high-demand sectors like logistics, food production, and hospitality, offering frequent entry-level opportunities.
Provides a streamlined digital platform for workers to manage contracts, payroll, and job applications.
Offers 'temp-to-perm' pathways, allowing international workers to gain initial Spanish work experience that often leads to long-term roles.
Maintains a strong focus on workplace values and transparent recruitment processes.

Customer Service Representative

Eurofirms

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

- Computer literacy. - Intermediate level of Excel. - Previous work experience in customer service via phone and email. - Communication skills and ability to learn. - Proximity to the workplace is valued.

High school diploma.

Job Description

We are looking for Customer Service Representatives to join a customer service and loyalty team within the technology sector. If you enjoy interacting with people, have strong communication skills, and a high level of German, this could be your opportunity. The selected person will perform the following functions:

- Receiving calls and emails to manage inquiries regarding Bosch power tools.
- Creating orders, modifying orders, handling claims, transport, stock control, price modifications, and sending spare parts.
- Constant communication between the agent and field sales representatives, Bosch headquarters, tool technicians, and hardware stores.
- Consulting on tool exploded views and accessory compatibility.
- Among other tasks inherent to the position.

View original advert (Spanish)

Buscamos Teleoperadores/as para incorporarse a un equipo de atención al cliente/a y fidelización dentro del sector tecnologia. Si te gusta el contacto con las personas, tienes buenas habilidades comunicativas y un nivel alto de alemán, esta puede ser tu oportunidad.La persona seleccionada desempeñará las siguientes funciones:

- Recepción de llamadas y mail para realizar gestiones sobre herramientas eléctricas de Bosch.
- Creación de pedidos, modificación de pedidos, reclamaciones, transporte, control de stock, modificaciones de precios, envío de recambios.
- Interlocución constante entre el agente con comerciales de calle, central de Bosch, técnicos de herramientas y ferreterías.
- Consulta sobre despieces de herramientas y compatibilidad con accesorios.
- Entre otras tareas propias del puesto de trabajo.