Eurofirms Group is the leading Spanish-owned human resources and staffing firm, ranking as one of the largest players in the Iberian recruitment market. Founded in 1991, the company operates a vast network of over 150 offices across Spain, Portugal, Italy, and Chile, specializing in temporary staffing, executive search, and HR consultancy services. They are widely recognized for their 'People first' corporate philosophy, which prioritizes values and worker well-being in the recruitment process.

For international professionals, Eurofirms serves as a major gateway to the Spanish labor market, particularly in the logistics, manufacturing, and service sectors. While many of their high-volume roles require Spanish proficiency, their extensive geographic coverage across nearly every Spanish province makes them a vital resource for expats seeking to secure their first local contract or transition between industries within Spain.

Founded in 1991 in Cassà de la Selva (Girona) by Miquel Jordà, Eurofirms began as a local family business. Over three decades, it expanded through organic growth to become a multinational HR leader with over 1,000 internal employees.

For international professionals

Largest Spanish-owned HR company with a massive presence in both major cities and industrial hubs.
Specializes in high-demand sectors like logistics, food production, and hospitality, offering frequent entry-level opportunities.
Provides a streamlined digital platform for workers to manage contracts, payroll, and job applications.
Offers 'temp-to-perm' pathways, allowing international workers to gain initial Spanish work experience that often leads to long-term roles.
Maintains a strong focus on workplace values and transparent recruitment processes.

Customer Service Teleoperator

Eurofirms

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

- C1 or native level of German. - Good communication skills and customer orientation. - Organizational and problem-solving skills. - Proactive attitude and ability to work in a team. - Previous experience in customer service or similar roles is valued. - Residence close to the workplace is valued.

NATIVE/C1 GERMAN.

Job Description

We are looking for a Teleoperator to join a customer service and loyalty team within the insurance sector. If you enjoy interacting with people, have good communication skills, and a high level of German, this could be your opportunity. The selected person will perform the following functions:

- Handling and managing customer inquiries.
- Resolving incidents and following up on requests.
- Providing advice on services and products.
- Customer loyalty and portfolio maintenance.
- Administrative management related to customer service.
- Recording and updating information in management tools.
- Collaborating with different departments to provide a quality service.
- Other tasks inherent to the position.

View original advert (Spanish)

Buscamos un/a Teleoperador/a para incorporarse a un equipo de atención al cliente/a y fidelización dentro del sector seguros. Si te gusta el contacto con las personas, tienes buenas habilidades comunicativas y un nivel alto de alemán, esta puede ser tu oportunidad.La persona seleccionada desempeñará las siguientes funciones:

- Atención y gestión de consultas de clientes/as.
- Resolución de incidencias y seguimiento de solicitudes.
- Asesoramiento sobre servicios y productos.
- Fidelización y mantenimiento de la cartera de clientes/as.
- Gestión administrativa relacionada con la atención al cliente/a.
- Registro y actualización de información en las herramientas de gestión.
- Colaboración con diferentes departamentos para ofrecer un servicio de calidad.
- Entre otras tareas propias del puesto de trabajo.