EY (Ernst & Young) is a global leader in assurance, tax, consulting, and strategy and transactions services. As one of the "Big Four" professional services firms, it operates a vast network of member firms across more than 150 countries, employing nearly 400,000 professionals worldwide to help clients navigate complex regulatory and business challenges.

In Spain, EY maintains a significant footprint with a major headquarters in Madrid and a strong presence in Barcelona and other regional hubs. The firm is a major recruiter of international talent, offering diverse opportunities in digital transformation, financial services, and sustainability, often within multicultural teams where English is a primary working language.

EY was formed in 1989 through the merger of Ernst & Whinney and Arthur Young & Co. Its roots date back to the 19th century with founders Arthur Young and Alwin C. Ernst, who established their respective firms in the US and UK.

For international professionals

EY Spain frequently hires international profiles for its Global Delivery Services and specialized consulting arms.
The company provides a structured career development framework and extensive internal training programs.
Many roles in technology and consulting hubs allow for hybrid work arrangements.
The firm has a dedicated International Mobility program to facilitate internal transfers and relocations.
Offices are located in major Spanish business hubs, offering flexibility in geographic placement.

ServiceNow Senior Consultant - IT Service Management (ITSM)

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At EY, we shape the future with confidence.

At EY, you will find much more than a job: a real opportunity to grow, learn, and leave a mark at a leading global firm.

In Spain, we are nearly 7,000 professionals, present in 15 offices, and part of a global network of more than 400,000 people who work every day with a common purpose: Building a Better Working World.

At EY, we drive careers with impact, structured development, and continuous learning.
We shape the future with confidence, through people and technology.

#ShapeTheFutureWithConfidence #EYCareers #BuildingABetterWorkingWorld

The opportunity

EY is a leading global firm in audit, consulting, strategy and transactions, and legal and tax services, supporting public and private organizations in their most complex challenges.

At EY:

We bet on continuous innovation
We develop long-term talent within multidisciplinary teams
We drive careers with purpose and trajectory

As a ServiceNow Senior Consultant, you will play a key role as the link between business needs and technological solutions.

You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technological solutions meet their needs. Your collaboration with technical teams will be essential to design and deliver effective system architecture solutions.

Responsibilities:

Interact with business owners to evaluate business models and processes.
Analyze recently implemented technological solutions to verify that they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Improve our clients' ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, or Knowledge Management) or evaluate how AI can optimize service delivery.
Act as a workstream lead in all aspects of a ServiceNow ITSM project and solution delivery, including, but not limited to, design, configuration/development, testing, and deployment phases.
Ability to manage a multidisciplinary team of 3 to 5 people, including offshore resources (consultants, developers, and testers).
Provide guidance and expertise in industry best practices for implementing ITSM processes in ServiceNow, including how to achieve specific business goals through process and technology transformation.
Ability to advise on CMDB connectivity and IT Operations Management (ITOM) with ITSM processes.
Experience in waterfall and agile delivery models, including support for management activities such as planning, status reporting, budgeting, and risk/issue logging.
Ability to create high-quality deliverables.

Requirements

University degree, preferably in Computer Science, Information Systems Management, Engineering, or a similar discipline.
Typically, between 2 and 4 years of relevant experience in ITSM projects with ServiceNow.
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) certification. At least one of the following ServiceNow certifications:
- ServiceNow Certified Implementation Specialist - ITSM
- ServiceNow Certified Implementation Specialist - HRSD
- ServiceNow Certified Implementation Specialist - IRM
Excellent interpersonal skills: communication (written and verbal), adaptability, problem-solving, teamwork, relationship building, reliability, and organization.
Experience leading teams and supervising others.
Availability to travel according to client needs.

What do we offer you?

Well-being and personal benefits

EY Wellbeing HUB, with physical health (Wellhub) and mental well-being programs.
Life and Accident Insurance.
EY Flex flexible compensation plan: transport, training, restaurant vouchers, childcare, among others.
Bankinter Office with special conditions for EY professionals.

Flexibility and work-life balance

Hybrid work model, with flexibility based on project and team.

Professional Development

EY University: continuous training with an individualized itinerary (more than 100 hours per year).
Defined career plan, with annual reviews and real growth opportunities.
Support from day one thanks to the roles of:
Buddy for your integration.
Counselor for your professional development throughout your career.

Culture and work environment

Dynamic, collaborative, and inclusive environment.
Opportunity to work with global and multidisciplinary teams.
Constant expansion of your professional network in a leading firm.

Social commitment

Participation in social commitment initiatives through the EY Foundation and its own Social Impact programs in Spain.
Real commitment to sustainability, diversity, and corporate responsibility.

#LI-HYBRID

View original advert (Spanish)

En EY, damos forma al futuro con confianza.

En EY encontrarás mucho más que un empleo: una oportunidad real para crecer, aprender y dejar huella en una firma global líder.

En España somos cerca de 7.000 profesionales, presentes en 15 oficinas, y formamos parte de una red global de más de 400.000 personas que trabajan cada día con un propósito común: Building a Better Working World.

En EY impulsamos carreras con impacto, desarrollo estructurado y aprendizaje continuo.
Damos forma al futuro con confianza, a través de las personas y la tecnología.

#ShapeTheFutureWithConfidence #EYCareers #BuildingABetterWorkingWorld

La oportunidad

EY es una firma global líder en auditoría, consultoría, estrategia y transacciones, y servicios legales y fiscales, que acompaña a organizaciones públicas y privadas en sus retos más complejos.

En EY:

Apostamos por la innovación continua
Desarrollamos talento a largo plazo dentro de equipos multidisciplinares
Impulsamos carreras con propósito y recorrido

Como Consultor Senior de ServiceNow, desempeñarás un papel clave como nexo entre las necesidades del negocio y las soluciones tecnológicas.

Interactuarás con las partes interesadas del negocio para recopilar y analizar requisitos, garantizando que las soluciones tecnológicas recién implementadas satisfagan sus necesidades. Tu colaboración con los equipos técnicos será esencial para diseñar y entregar soluciones eficaces de arquitectura de sistemas.

Funciones:

Interactuar con los responsables de negocio para evaluar modelos y procesos empresariales.
Analizar soluciones tecnológicas recientemente implementadas para verificar que cumplen los requisitos del negocio.
Colaborar con equipos técnicos para diseñar y entregar soluciones de arquitectura de sistemas.
Mejorar los procesos ITSM de nuestros clientes (por ejemplo, Gestión de Incidencias, Gestión de Problemas, Gestión de Cambios, Catálogo de Servicios o Gestión del Conocimiento) o evaluar cómo la IA puede optimizar la prestación de servicios.
Actuar como líder de workstream en todos los aspectos de un proyecto ITSM de ServiceNow y en la entrega de soluciones, incluyendo, entre otros, las fases de diseño, configuración/desarrollo, pruebas y despliegue
Capacidad para gestionar a un equipo multidisciplinar de 3 a 5 personas, incluyendo recursos offshore (consultores, desarrolladores y testers).
Proporcionar asesoramiento y experiencia en mejores prácticas del sector para la implantación de procesos ITSM en ServiceNow, incluyendo cómo alcanzar objetivos de negocio específicos mediante la transformación de procesos y tecnología.
Capacidad para asesorar sobre la conectividad de la CMDB y la Gestión de Operaciones de TI (ITOM) con los procesos ITSM.
Experiencia en modelos de entrega en cascada (waterfall) y ágiles, incluyendo el apoyo a actividades de gestión como planificación, informes de estado, presupuestos y registro de riesgos e incidencias.
Capacidad para crear entregables de alta calidad.

Requisitos

Titulación universitaria, preferiblemente en Informática, Gestión de Sistemas de Información, Ingeniería o disciplina similar.
Normalmente, entre 2 y 4 años de experiencia relevante en proyectos ITSM con ServiceNow.
- Certificación ServiceNow Certified Systems Administrator (CSA) o Certified Application Developer (CAD).Al menos una de las siguientes certificaciones de ServiceNow:
- ServiceNow Certified Implementation Specialist - ITSM
- ServiceNow Certified Implementation Specialist - HRSD
- ServiceNow Certified Implementation Specialist - IRM
Excelentes habilidades interpersonales: comunicación (escrita y verbal), adaptabilidad, resolución de problemas, trabajo en equipo, creación de relaciones, fiabilidad y organización.
Experiencia liderando equipos y supervisando a otras personas
Disponibilidad para viajar según las necesidades del cliente.

¿Qué te ofrecemos?

Bienestar y beneficios personales

Wellbeing HUB EY, con programas de salud física (Wellhub) y bienestar mental.
Seguro de Vida y Accidentes.
Plan EY Flex de compensación flexible: transporte, formación, tarjeta restaurante, guardería, entre otros.
Oficina Bankinter con condiciones especiales para profesionales EY.

Flexibilidad y conciliación

Modelo de trabajo híbrido, con flexibilidad según proyecto y equipo.

Desarollo profesional

EY University: formación continua con itinerario individualizado (más de 100 horas al año)
Plan de carrera definido, con revisiones anuales y oportunidades de crecimiento real.
Acompañamiento desde el primer día gracias a las figuras de:
Buddy para tu integración.
Counselor para tu desarrollo profesional durante toda tu trayectoria.

Cultura y entorno de trabajo

Entorno dinámico, colaborativo e inclusivo.
Oportunidad de trabajar con equipos globales y multidisciplinares.
Ampliación constante de tu red profesional en una firma líder.

Compromiso social

Participación en iniciativas de compromiso social a través de la Fundación EY y de programas propios de Impacto Social en España.
Compromiso real con la sostenibilidad, la diversidad y la responsabilidad corporativa

#LI-HYBRID