Grupo Crit is a prominent human resources and staffing firm in Spain, operating as a key subsidiary of the French multinational Groupe CRIT. The company provides comprehensive HR solutions, including temporary staffing, permanent recruitment, and specialized outsourcing services across diverse sectors such as logistics, manufacturing, and administrative services.

In Spain, the company maintains an extensive network of offices, making it a significant player for international professionals seeking entry into the Spanish job market. They frequently recruit for multilingual roles in customer service and export management, offering a bridge for expats to find employment in various regions across the country.

Founded in 1962 in France by Claude Guedj, Groupe CRIT expanded its operations into Spain to provide specialized HR services. It has since grown into one of the leading staffing agencies in the Iberian Peninsula through both organic growth and strategic acquisitions.

For international professionals

Frequently recruits for multilingual positions including English, Italian, and French speakers.
Provides a wide range of entry-level and specialized roles in logistics and administration across multiple Spanish provinces.
Acts as a major gateway for temporary-to-permanent employment contracts in the Spanish market.
Part of a large European HR group, ensuring professional recruitment standards and compliance with labor laws.

Customer Service Agent - Automotive Sector

Grupo Crit

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are looking for Customer Service Agents in Madrid!

At Grupo Crit, we are selecting Customer Service Agents to join an important project at a renowned company in the contact center sector.

If you have experience in customer service, enjoy helping people, and know how to manage complex situations... we want to meet you!

Location: On-site work at C/ Alcalá, 265 (Madrid)

What do we offer?

* Initial 2-month contract with the possibility of extension
* Full-time (38.5 hours per week)
* Fixed afternoon schedule: 12:00 to 20:00
* 7 days of on-site training (10:00 to 16:00)
* Paid training of 280€ (paid after passing the probationary period, in the second payroll)
* Joining a consolidated and dynamic project

Responsibilities

* Telephone support and management of customer inquiries
* Use of CRM tools for case management and follow-up
* Incident resolution and handling objections
* Customer loyalty and improvement of the customer experience

Why join us?

* Project with real options for continuity
* Good working environment and professional team
* Development of key skills in customer service and negotiation

Apply now and be part of a great professional opportunity. We look forward to seeing you!

View original advert (Spanish)

¡Buscamos Agentes de Atención al Cliente en Madrid!

Desde Grupo Crit seleccionamos Agentes de Atención al Cliente para incorporarse a un importante proyecto en una reconocida compañía del sector contact center.

Si tienes experiencia en atención al cliente, te gusta ayudar a las personas y sabes gestionar situaciones complejas... ¡queremos conocerte!

Ubicación: Trabajo presencial en C/ Alcalá, 265 (Madrid)

¿Qué ofrecemos?

* Contrato inicial de 2 meses con posibilidad de prórroga
* Jornada completa (38,5h semanales)
* Horario fijo de tarde: 12:00 a 20:00
* Formación presencial de 7 días (10:00 a 16:00)
* Formación remunerada con 280€ (abonados tras superar el periodo de prueba, en segunda nómina)
* Incorporación a un proyecto consolidado y dinámico

Funciones

* Atención telefónica y gestión de consultas de clientes
* Uso de herramientas CRM para la gestión y seguimiento de casos
* Resolución de incidencias y tratamiento de objeciones
* Fidelización y mejora de la experiencia del cliente

¿Por qué unirte?

* Proyecto con opciones reales de continuidad
* Buen ambiente de trabajo y equipo profesional
* Desarrollo de habilidades clave en atención al cliente y negociación

Inscríbete ahora y forma parte de una gran oportunidad profesional. ¡Te esperamos!