Grupo Crit is a prominent human resources and staffing firm in Spain, operating as a key subsidiary of the French multinational Groupe CRIT. The company provides comprehensive HR solutions, including temporary staffing, permanent recruitment, and specialized outsourcing services across diverse sectors such as logistics, manufacturing, and administrative services.

In Spain, the company maintains an extensive network of offices, making it a significant player for international professionals seeking entry into the Spanish job market. They frequently recruit for multilingual roles in customer service and export management, offering a bridge for expats to find employment in various regions across the country.

Founded in 1962 in France by Claude Guedj, Groupe CRIT expanded its operations into Spain to provide specialized HR services. It has since grown into one of the leading staffing agencies in the Iberian Peninsula through both organic growth and strategic acquisitions.

For international professionals

Frequently recruits for multilingual positions including English, Italian, and French speakers.
Provides a wide range of entry-level and specialized roles in logistics and administration across multiple Spanish provinces.
Acts as a major gateway for temporary-to-permanent employment contracts in the Spanish market.
Part of a large European HR group, ensuring professional recruitment standards and compliance with labor laws.

Telephone Agent with ENGLISH (M/F)

Grupo Crit

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Would you like to work in sales in an environment that motivates you every day?

At Grupo CRIT, we are looking for dynamic people with a positive attitude and communication skills to work as a Telephone Sales Agent.

If you are passionate about talking to people, motivated by achieving goals, and want to be part of a team where your effort is valued... this is your opportunity!

What will your day-to-day look like?

* Receiving calls to resolve customer queries.
* Incident management.
* Routing to other departments.
* Coordination of vehicle deliveries and pickups.
* Coordination of workshops.
* Fine management.

What do we offer?

* Initial 3-month contract, with the possibility of continuity.
* Specialist teleoperator collective agreement salary + language bonus.
* Working day of 38.5 hours per week: Monday to Thursday from 9:00 to 18:00 and Friday from 8:00 to 15:00.

* On-site work in Madrid: C/ Alcalá, 265. Learning curve on-site, then hybrid 50/50 from week to week.
* HYBRID training for 5 days paid by the company.
* Incorporation upon successful completion of training.

View original advert (Spanish)

¿Te gustaría trabajar en ventas en un ambiente que te motive cada día?

En Grupo CRIT buscamos personas dinámicas, con buena actitud y habilidades comunicativas para trabajar como Agente Comercial Telefónico.

Si te apasiona hablar con personas, te motiva alcanzar objetivos y quieres formar parte de un equipo donde se valora tu esfuerzo... ¡esta es tu oportunidad!

¿Qué harás en tu día a día?

* Recepción de llamadas para resolver dudas de clientes.
* Gestión de incidencias,
* Derivación a otros departamentos.
* Coordinación de entregas y recogidas de vehículos,
* Coordinación de talleres,
* Gestión de multas.

¿Qué te ofrecemos?

* Contrato inicial de 3 meses, con posibilidad de continuidad
* Salario convenio teleoperador especialista + plus de idiomas.
* Jornada de 38,5h semanales Lunes a jueves de 9:00 a 18h y viernes de 8 a 15h

* Trabajo presencial en Madrid: C/ Alcalá, 265. Curva de aprendizaje en site pero luego híbrido 50/50 de semana en semana.
* Formación HÍBIRDA de 5 días a cargo de la empresa.
* Incorporación tras superar la formación.