Grupo Crit is a prominent human resources and staffing firm in Spain, operating as a key subsidiary of the French multinational Groupe CRIT. The company provides comprehensive HR solutions, including temporary staffing, permanent recruitment, and specialized outsourcing services across diverse sectors such as logistics, manufacturing, and administrative services.

In Spain, the company maintains an extensive network of offices, making it a significant player for international professionals seeking entry into the Spanish job market. They frequently recruit for multilingual roles in customer service and export management, offering a bridge for expats to find employment in various regions across the country.

Founded in 1962 in France by Claude Guedj, Groupe CRIT expanded its operations into Spain to provide specialized HR services. It has since grown into one of the leading staffing agencies in the Iberian Peninsula through both organic growth and strategic acquisitions.

For international professionals

Frequently recruits for multilingual positions including English, Italian, and French speakers.
Provides a wide range of entry-level and specialized roles in logistics and administration across multiple Spanish provinces.
Acts as a major gateway for temporary-to-permanent employment contracts in the Spanish market.
Part of a large European HR group, ensuring professional recruitment standards and compliance with labor laws.

Telephone Agent - Insurance Sector

Grupo Crit

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Grupo Crit, we are selecting a Telephone Agent (Temporary Cover) for a long-term temporary position for a major company in the insurance sector located in the north zone of Madrid.

Position Mission

Reception, making calls, and managing client documentation for the commercialization of our products, in accordance with the procedures and protocols established by the Commercial Management, providing an efficient and high-quality service.

Functions:

* Discover client needs and propose insurance solutions that fit each individual profile.
* Achieve budgeted objectives through product commercialization, portfolio maintenance, and client loyalty.
* Process and facilitate the resolution of incidents, claims, and complaints following the established procedure.
* Build loyalty and maintain the portfolio through continuous advisory.
* Keep the client informed and propose comprehensive solutions that meet their needs.
* Attend to clients by telephone complying with established quality standards.

* Rigor in contracting by correctly verifying the documentation provided by clients.

Conditions:

* Temporary contract for voluntary leave of absence (4-5 months)
* Salary: €15,000 + incentives
* Working hours: (6h/day) 08:45 to 15:00 (3 days in office + 2 days remote work)
* Location: North zone of Madrid

View original advert (Spanish)

Desde Grupo Crit estamos seleccionando un/a Agente telefónico (Interinidad) para una interinidad de larga duración, para una importante empresa del sector seguros ubicada en zona norte de Madrid.

Misión del puesto

Recepción, emisión de llamadas y gestión de documentación de nuestros clientes para la comercialización de nuestros productos, de acuerdo con los procedimientos y protocolos establecidos por la Dirección comercial, proporcionando un servicio eficaz y de la máxima calidad.

Funciones:

* Descubrir las necesidades de los clientes y proponerles las soluciones aseguradoras que se ajusten al perfil de cada uno de ellos.
* Alcanzar los objetivos presupuestados a través de la comercialización de productos, el mantenimiento de la cartera y la fidelización de los clientes.
* Tramitar y facilitar la resolución de las incidencias, reclamaciones y quejas siguiendo el procedimiento establecido.
* Fidelizar y mantener la cartera mediante un asesoramiento continuado.
* Tener informado y proponer al cliente de las soluciones integrales que den respuesta a sus necesidades.
* Atender telefónicamente a los clientes cumpliendo los estándares de calidad establecidos

* Rigurosidad en la contratación verificando correctamente la documentación que nos hacen llegar los clientes

Condiciones:

* Contrato por Interinidad por excedencia voluntaria (4-5 meses)
* Salario: 15.000€+ incentivos
* Jornada laboral: (6h/s) 08:45h a 15:00h(3 días en oficina + 2 días de teletrabajo)
* Ubicación: Zona norte de Madrid