Grupo Crit is a prominent human resources and staffing firm in Spain, operating as a key subsidiary of the French multinational Groupe CRIT. The company provides comprehensive HR solutions, including temporary staffing, permanent recruitment, and specialized outsourcing services across diverse sectors such as logistics, manufacturing, and administrative services.

In Spain, the company maintains an extensive network of offices, making it a significant player for international professionals seeking entry into the Spanish job market. They frequently recruit for multilingual roles in customer service and export management, offering a bridge for expats to find employment in various regions across the country.

Founded in 1962 in France by Claude Guedj, Groupe CRIT expanded its operations into Spain to provide specialized HR services. It has since grown into one of the leading staffing agencies in the Iberian Peninsula through both organic growth and strategic acquisitions.

For international professionals

Frequently recruits for multilingual positions including English, Italian, and French speakers.
Provides a wide range of entry-level and specialized roles in logistics and administration across multiple Spanish provinces.
Acts as a major gateway for temporary-to-permanent employment contracts in the Spanish market.
Part of a large European HR group, ensuring professional recruitment standards and compliance with labor laws.

Customer Service Tourism with Languages

Grupo Crit

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

CUSTOMER SERVICE INSURANCE WITH LANGUAGES

At Grupo CRIT, we are looking for a Customer Service Teleoperator with English and/or Portuguese and/or Italian to work for an insurance brokerage specializing in the tourism sector located in Central Madrid (Príncipe Pío area).

*FUNCTIONS:

* Support and advice, based on the needs of the customers and the contract signed.
* Switchboard telephone support for customers.
* Web support and advice regarding products marketed through the company's and clients' websites.
* Attention and management of travel incidents, based on contracts with different clients.
* Management of reimbursement claim processing and resolution of incidents and complaints.
* Resolution of queries and advice on policies intermediated by clients.
* Customer support regarding claim processing.
* Attention and management of travel assistance.
* Any other function within the department, according to the service contracts provided by the client, that does not require specific academic training and falls within the functions of the employee's professional category.

*CONDITIONS:

* Initial hiring via temporary employment agency (ETT) from June to September. There is a possibility of continuity and moving to the company's permanent staff later.
* Availability to work from Monday to Sunday (with the rest periods established by law).
* SCHEDULE: Afternoon shift: from 2:00 PM to 10:00 PM (fixed shifts).
* Hybrid format: 3 days remote work / 2 days in-office.
* Salary: €20,315 gross/year + incentives + language bonus (€50/month per language) (€1,847/month + bonuses).
* Location: Central Madrid, Príncipe Pío.

View original advert (Spanish)

ATENCIÓN AL CLIENTE SEGUROS CON IDIOMAS

Desde Grupo CRIT estamos buscando un/a Teleoperador/a para Atención al Cliente con inglés y/o portugués y/o italiano para trabajar en una correduría de seguros especializada en sector turismo ubicada en Madrid Centro (zona Principe Pío).

*FUNCIONES:

* Soporte y asesoramiento, en función de las necesidades que tengan los clientes y la contratación realizada.
* Atención telefónica de centralita a clientes.
* Soporte y asesoramiento Web, en relación a los productos comercializados a través de las web propias y de clientes.
* Atención y gestión de incidencias en viajes, en función de contratos con diferentes clientes.
* Gestión de tramitación de siniestros de reembolso y resolución de incidencias y reclamaciones.
* Resolución de consultas y asesoramiento de pólizas intermediadas por clientes.
* Atención a clientes en temas relacionados con la tramitación de siniestros.
* Atención y gestión de asistencia en viaje.
* Cualquier otra función dentro del departamento, según la contratación de servicios que nos realice el cliente, que no requiera formación académica específica, y que se encuentre dentro de las funciones propias de la categoría profesional del empleado.

*CONDICIONES:

* Contratación de inicio por ETT en junio hasta septiembre. Hay posibilidad de continuidad y pasar a plantilla de empresa posteriormente.
* Disponibilidad para trabajar de Lunes a Domingo (con los descansos que establece la Ley).
* HORARIO: jornada de tarde: de 14h a 22h (turnos fijos)
* Formato híbrido: 3 días teletrabajo/ 2 presencial en oficina.
* Salario: 20.315€ brutos/año + incentivos + plus idioma (50€ b/m por idioma) (1847€ b/m + pluses)
* Ubicación: Madrid Centro, Príncipe Pío.