Grupo Crit is a prominent human resources and staffing firm in Spain, operating as a key subsidiary of the French multinational Groupe CRIT. The company provides comprehensive HR solutions, including temporary staffing, permanent recruitment, and specialized outsourcing services across diverse sectors such as logistics, manufacturing, and administrative services.

In Spain, the company maintains an extensive network of offices, making it a significant player for international professionals seeking entry into the Spanish job market. They frequently recruit for multilingual roles in customer service and export management, offering a bridge for expats to find employment in various regions across the country.

Founded in 1962 in France by Claude Guedj, Groupe CRIT expanded its operations into Spain to provide specialized HR services. It has since grown into one of the leading staffing agencies in the Iberian Peninsula through both organic growth and strategic acquisitions.

For international professionals

Frequently recruits for multilingual positions including English, Italian, and French speakers.
Provides a wide range of entry-level and specialized roles in logistics and administration across multiple Spanish provinces.
Acts as a major gateway for temporary-to-permanent employment contracts in the Spanish market.
Part of a large European HR group, ensuring professional recruitment standards and compliance with labor laws.

Inside Sales - Customer Service (M/F)

Grupo Crit

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Grupo Crit, in collaboration with a leading company in the swimming pool sector, is looking for a sales and customer service professional to work at the Málaga city branch.

Are you passionate about customer service and looking to develop a sales career in an established company? This is your opportunity.

Main functions:

* Telephone customer service and advisory.
* Commercial management of the assigned customer portfolio.
* Preparation and follow-up of quotes.
* Customer loyalty and detection of sales opportunities.
* Order management and tracking via CRM.
* Collaboration with the sales and customer service team.

Requirements:

* Previous experience as an inside sales representative, in customer service, or telesales.
* Experience in the swimming pool, plumbing, HVAC, or refrigeration sectors is highly valued.
* Knowledge of technical products and regular use of CRM.
* Residency in Málaga.
* Having your own vehicle and living near the branch will be valued.
* Customer orientation, communication skills, and a commercial profile.

On offer:

* Direct contract with the company for an initial 6 months.
* 100% on-site work in Málaga.
* Full-time schedule from Monday to Friday.
* Annual gross salary of 22,000 euros paid in 12 installments.
* Possibility of variable remuneration between 2,000 and 4,000 euros per year based on the achievement of commercial objectives.
* Work calendar according to the Málaga agreement, with personal days and a schedule adapted to high and low seasons (high season from April to July).
* Start date in September with a training and onboarding period.

View original advert (Spanish)

Grupo Crit en colaboración con una importante empresa del sector de las piscinas buscamos una figura comercial y de atención al cliente para trabajar en la delegación de Málaga capital

¿Te apasiona la atención al cliente y quieres desarrollar una carrera comercial en una empresa consolidada? Está es tu oportunidad

Funciones principales

* Atención y asesoramiento telefónico a clientes.
* Gestión comercial de la cartera de clientes asignada.
* Elaboración y seguimiento de ofertas.
* Fidelización y detección de oportunidades de venta.
* Gestión de pedidos y seguimiento a través de CRM.
* Colaboración con el equipo comercial y de atención al cliente.

Requisitos:

* Experiencia previa como comercial interno, atención al cliente o venta telefónica.
* Muy valorable experiencia en los sectores de piscinas, fontanería, climatización o refrigeración.
* Conocimientos de producto técnico y manejo habitual de CRM.
* Residencia en Málaga.
* Se valorará disponer de vehículo propio y residir cerca de la delegación.
* Orientación al cliente, habilidades de comunicación y perfil comercial.

Se ofrece:

* Contrato directamente con la empresa inicial de 6 meses.
* Trabajo 100% presencial en Málaga.
* Jornada completa de lunes a viernes.
* Salario bruto anual de 22.000 euros en 12 pagas.
* Posibilidad de retribución variable de entre 2.000 y 4.000 euros anuales en función del cumplimiento de objetivos comerciales.
* Calendario laboral según convenio de Málaga, con días de asuntos propios y jornada adaptada a temporada alta y baja (la temporada alta, de abril a julio).
* Incorporación en septiembre con periodo de formación y onboarding.