At Grupo Crit, we are selecting an Insurance Teleoperator for a long-term interim position for a major company in the insurance sector located in the north area of Madrid.

Job Mission

Ensure an efficient and results-oriented telephone service by acquiring injured parties and referring them to the most appropriate clinic, ensuring correct document management and compliance with internal protocols and legal regulations.

Functions:

* Acquisition of injured parties: make outbound calls and handle inbound calls to provide information about the service and successfully acquire the injured party.
* Analyze the patient's needs and the conditions of the insurance company.
* Referral: selection of the most appropriate clinic and coordination of the appointment, guaranteeing continuity of care.
* Register and update the injured party's data in the Company's systems.
* Manage associated administrative procedures, ensuring accuracy and confidentiality.
* Maintain operational communication with insurers, processors, and technicians to streamline processes.
* Regulatory compliance: Guarantee data protection and the application of internal protocols.

Conditions:

* 4-month ETT contract with the possibility of joining the permanent staff.
* Full-time schedule: Mon-Thu from 11:00 AM to 7:00 PM and Friday from 11:00 AM to 6:00 PM.
* Category 07 Administrative Assistant (Group IV Level 8).
* Salary: €18,000.
* Location: North area of Madrid - Chamartín.
* Remote work 3 days a week after an initial on-site adaptation period (2 or 3 months).