Grupo Crit is a prominent human resources and staffing firm in Spain, operating as a key subsidiary of the French multinational Groupe CRIT. The company provides comprehensive HR solutions, including temporary staffing, permanent recruitment, and specialized outsourcing services across diverse sectors such as logistics, manufacturing, and administrative services.

In Spain, the company maintains an extensive network of offices, making it a significant player for international professionals seeking entry into the Spanish job market. They frequently recruit for multilingual roles in customer service and export management, offering a bridge for expats to find employment in various regions across the country.

Founded in 1962 in France by Claude Guedj, Groupe CRIT expanded its operations into Spain to provide specialized HR services. It has since grown into one of the leading staffing agencies in the Iberian Peninsula through both organic growth and strategic acquisitions.

For international professionals

Frequently recruits for multilingual positions including English, Italian, and French speakers.
Provides a wide range of entry-level and specialized roles in logistics and administration across multiple Spanish provinces.
Acts as a major gateway for temporary-to-permanent employment contracts in the Spanish market.
Part of a large European HR group, ensuring professional recruitment standards and compliance with labor laws.

Swedish + Finnish KYC Account Manager - American Express

Grupo Crit

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are looking for professionals to join the team of KYC (Know Your Customer) specialized Account Managers with native-level Swedish and Finnish, no experience required, for the company we collaborate with, American Express.

Your main objective will be to ensure that all our clients' information is up to date and complies with regulatory compliance standards, guaranteeing a high-quality and precise service.

RESPONSIBILITIES:

* Management of a merchant portfolio in Swedish and Finnish: follow up and maintain an assigned portfolio of merchants/establishments.
* Consultative relationship: act as the point of contact for merchants, understand their business and needs, and propose improvements or solutions.
* Account analysis: review sales data, operations, and transaction volume for each merchant, and prepare reports to detect opportunities (growth, retention, risk).
* Development of a strategic plan for each merchant: define, in collaboration with the client, actions to increase card acceptance, improve adherence, optimize costs, and increase transaction volume at the merchant.
* Retention and growth: identify merchants at risk of stopping collaboration and apply strategies to retain them; also seek new growth opportunities within the portfolio.

CONDITIONS:

*
Contract: Initial 6-month contract, with renewal and possibility of transitioning to permanent staff.
*
Schedule: Monday to Friday, from 09:00 to 18:00.
*
Modality: Hybrid (in-person training, followed by a mixed model).
* Competitive salary according to the sector.

View original advert (Spanish)

Buscamos profesionales para incorporarse al equipo de Gestores especializados en KYC (Know Your Customer) con nivel nativo de sueco y finlandés sin experiencia para la empresa con la que colaboramos American Express.

Tu principal objetivo será asegurar que toda la información de nuestros clientes esté actualizada y cumpla con los estándares de cumplimiento normativo, garantizando un servicio de alta calidad y precisión.

FUNCIONES:

* Gestión de cartera de comercios en Sueco y Finlandés: hacer seguimiento y mantenimiento de una cartera asignada de comercios/establecimientos.
* Relación consultiva: actuar como punto de contacto para los comercios, entender su negocio, sus necesidades y propones mejoras o soluciones.
* Análisis de cuentas: revisar los datos de ventas, operaciones, volumen de transacciones que cada comercio tiene, y elaborar informes para detectar oportunidades (crecimiento, retención, riesgo).
* Desarrollo de plan estratégico para cada comercio: definir, en colaboración con el cliente, acciones para aumentar la aceptación de tarjetas, mejorar su adhesión, optimizar costes, aumentar el volumen de transacciones en el comercio.
* Retención y crecimiento: identificar comercios en riesgo de dejar de colaborar y aplicar estrategias para retenerlos; también buscar nuevas oportunidades de crecimiento dentro de la cartera.

CONDICIONES:

*
Contrato: Principal contrato de 6 meses, renovación y posibilidad de paso a plantilla
*
Horario: Lunes a viernes, de 09:00 a 18:00h.
*
Modalidad: Híbrido (formación presencial, luego modelo mixto).
* Salario competente según sector.