Grupo Crit is a prominent human resources and staffing firm in Spain, operating as a key subsidiary of the French multinational Groupe CRIT. The company provides comprehensive HR solutions, including temporary staffing, permanent recruitment, and specialized outsourcing services across diverse sectors such as logistics, manufacturing, and administrative services.

In Spain, the company maintains an extensive network of offices, making it a significant player for international professionals seeking entry into the Spanish job market. They frequently recruit for multilingual roles in customer service and export management, offering a bridge for expats to find employment in various regions across the country.

Founded in 1962 in France by Claude Guedj, Groupe CRIT expanded its operations into Spain to provide specialized HR services. It has since grown into one of the leading staffing agencies in the Iberian Peninsula through both organic growth and strategic acquisitions.

For international professionals

Frequently recruits for multilingual positions including English, Italian, and French speakers.
Provides a wide range of entry-level and specialized roles in logistics and administration across multiple Spanish provinces.
Acts as a major gateway for temporary-to-permanent employment contracts in the Spanish market.
Part of a large European HR group, ensuring professional recruitment standards and compliance with labor laws.

Call Center Manager

Grupo Crit

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Benefits

* Initial 3-month contract with a real possibility of permanent employment.
* Stable project within a consolidated company.
* Salary to be agreed upon, with economic expectations valued based on experience and knowledge provided.
* Good working environment and professional development opportunities.

Job Description

At Grupo Crit, we are selecting a Call Center Manager to join a leading company in the insurance sector.

If you have experience leading customer service or call center teams and are looking for a stable project with real growth opportunities, this could be your chance.

What will be your mission?

You will be responsible for coordinating and supervising the daily activity of the Call Center team, ensuring service quality, the fulfillment of operational objectives, and the development of the people under your charge.

What will be your functions?

* Coordinate, organize, and supervise the daily work of the agent team.
* Monitor activity and productivity indicators (KPIs).
* Support, motivate, and provide guidance to the team to achieve established objectives.
* Resolve operational incidents and provide support in managing complex cases.
* Monitor service quality and propose improvement actions.
* Collaborate in the training and integration of new hires.
* Prepare activity reports and report results to Management.
* Ensure compliance with internal procedures and quality standards.

What do we offer?

Schedule

Monday to Friday, with one of the following shifts:

* 08:00 to 17:00 h, or
* 09:00 to 18:00 h

View original advert (Spanish)

En Grupo Crit estamos seleccionando un/a Responsable de Call Center para incorporarse a una importante empresa del sector seguros.

Si cuentas con experiencia liderando equipos de atención al cliente o call center y buscas un proyecto estable con posibilidades reales de crecimiento, esta puede ser tu oportunidad.

¿Cuál será tu misión?

Serás responsable de coordinar y supervisar la actividad diaria del equipo de Call Center, garantizando la calidad del servicio, el cumplimiento de los objetivos operativos y el desarrollo de las personas a tu cargo.

¿Cuáles serán tus funciones?

* Coordinar, organizar y supervisar el trabajo diario del equipo de agentes.
* Realizar el seguimiento de los indicadores de actividad y productividad (KPIs).
* Acompañar, motivar y dar soporte al equipo para alcanzar los objetivos establecidos.
* Resolver incidencias operativas y dar apoyo en la gestión de casos complejos.
* Realizar seguimiento de la calidad del servicio y proponer acciones de mejora.
* Colaborar en la formación e integración de nuevas incorporaciones.
* Elaborar informes de actividad y reportar resultados a la Dirección.
* Garantizar el cumplimiento de los procedimientos internos y los estándares de calidad.

¿Qué ofrecemos?

* Contrato inicial de 3 meses con posibilidad real de incorporación a plantilla.
* Proyecto estable dentro de una empresa consolidada.
* Salario a convenir, valorándose las expectativas económicas en función de la experiencia y conocimientos aportados.
* Buen ambiente de trabajo y posibilidades de desarrollo profesional.

Horario