Grupo Crit is a prominent human resources and staffing firm in Spain, operating as a key subsidiary of the French multinational Groupe CRIT. The company provides comprehensive HR solutions, including temporary staffing, permanent recruitment, and specialized outsourcing services across diverse sectors such as logistics, manufacturing, and administrative services.

In Spain, the company maintains an extensive network of offices, making it a significant player for international professionals seeking entry into the Spanish job market. They frequently recruit for multilingual roles in customer service and export management, offering a bridge for expats to find employment in various regions across the country.

Founded in 1962 in France by Claude Guedj, Groupe CRIT expanded its operations into Spain to provide specialized HR services. It has since grown into one of the leading staffing agencies in the Iberian Peninsula through both organic growth and strategic acquisitions.

For international professionals

Frequently recruits for multilingual positions including English, Italian, and French speakers.
Provides a wide range of entry-level and specialized roles in logistics and administration across multiple Spanish provinces.
Acts as a major gateway for temporary-to-permanent employment contracts in the Spanish market.
Part of a large European HR group, ensuring professional recruitment standards and compliance with labor laws.

Customer Service Teleoperator

Grupo Crit

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Crit, we are looking for profiles for a major technology company for customer service with experience and excellent user care and treatment, as well as high proficiency in office software.

Functions:

* Receiving calls for user support.
* Surveying to detect problems with the TV.
* Collecting user data and creating the necessary work order for a technician to visit the home to check the antenna.
* Informing the user of the next steps to follow.

Conditions:

* 2 days of prior training.
* Work from Monday to Saturday: not all Saturdays are worked, a maximum of two per month, and for the Saturdays worked, a day off is given during the week.
* 30-hour weekly shift, we are looking for 5 people for the morning (09:00 to 15:00) and 5 for the afternoon (16:00 to 22:00).
* 2-month placement contract with the possibility of extension.

View original advert (Spanish)

Desde Crit buscamos perfiles, para una importante empresa tecnológica, de atención al cliente con experiencia y muy buena atención y trato al usuario, además con manejo alto de ofimática.

Funciones:

* Recepción de llamadas para atención al usuario.
* Sondeo para detectar que los problemas con la TV.
* Recogida de datos del usuario y creación de la orden de trabajo necesaria para que un técnico acuda al domicilio a revisar la antena.
* Informar al usuario de los siguientes pasos a seguir.

Condiciones:

* Formación previa de 2 dias.
* Trabajo de lunes a sábado: no se trabajan todos los sábados, se hace máximo dos al mes y los sábados que toque trabajar se libra un día entre semana.
* Jornada a 30hs semanales, buscamos 5 personas para la mañana (09 a 15hs) y 5 para la tarde (16 a 22hs).
* Contrato puesta a disposición de 2 meses con posibilidad de prórroga.