Grupo Crit is a prominent human resources and staffing firm in Spain, operating as a key subsidiary of the French multinational Groupe CRIT. The company provides comprehensive HR solutions, including temporary staffing, permanent recruitment, and specialized outsourcing services across diverse sectors such as logistics, manufacturing, and administrative services.

In Spain, the company maintains an extensive network of offices, making it a significant player for international professionals seeking entry into the Spanish job market. They frequently recruit for multilingual roles in customer service and export management, offering a bridge for expats to find employment in various regions across the country.

Founded in 1962 in France by Claude Guedj, Groupe CRIT expanded its operations into Spain to provide specialized HR services. It has since grown into one of the leading staffing agencies in the Iberian Peninsula through both organic growth and strategic acquisitions.

For international professionals

Frequently recruits for multilingual positions including English, Italian, and French speakers.
Provides a wide range of entry-level and specialized roles in logistics and administration across multiple Spanish provinces.
Acts as a major gateway for temporary-to-permanent employment contracts in the Spanish market.
Part of a large European HR group, ensuring professional recruitment standards and compliance with labor laws.

Bilingual Italian Customer Service Teleoperator

Grupo Crit

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Crit Intérim is looking for Customer Service phone agents WITH ITALIAN for an important digital market platform (Marketplace)

This position provides support to e-commerce sector customers through incoming calls with the aim of addressing their queries and resolving incidents. A quality and excellent service must be provided in every interaction.

Main functions:

* Handling calls (voice), responding to customer needs based on established procedures, standards, and quality objectives.
* Adherence to instructions established by the supervisor for the purpose of continuous improvement.
* Effective resolution of customer incidents, inquiries, and doubts.
* Management of databases, tools, applications, etc.

Conditions:

Prior hybrid training of 6 days where you will learn how to perform your daily tasks. Schedule from 9:00 to 15:00.

* Day 1 and 2: in-person
* 3 and 4: e-learning with a checkpoint
* Day 5 and 6: in-person

Training is paid once the probationary period is passed.

Shifts of 38.5 hours per week from 09:00 to 18:00, Monday to Friday (with one hour for lunch).

Salary: collective agreement + language bonus.

3-month renewable contract.

Start date: 01/08

View original advert (Spanish)

Desde Crit Intérim buscamos agentes telefónicos de Atención al Cliente CON ITALIANO para una importante plataforma del mercado digital (Marketplace)

Este puesto brinda atención a clientes del sector de comercio electrónico a través de la recepción de llamadas con el objetivo de resolver las cuestiones planteadas y resolver incidencias. Debe proporcionar un servicio de calidad y excelencia en cada interacción.

Funciones principales:

* Atención de la llamada (voz), dando respuesta a las necesidades del cliente, en base a los procedimientos, estándares y objetivos de calidad establecidos.
* Adecuación a las indicaciones establecidas por su responsable con el objetivo de la mejora continua.
* Resolución eficaz de incidencias, consultas y dudas del cliente.
* Manejo de las BBDD, herramientas, aplicaciones, etc.

Condiciones:

Formación híbrida previa de 6 días donde aprenderás a desenvolverte en tus labores diarias. Horario de 9 a 15h

* Día 1 y 2: presencial
* 3 y 4: e-learning con punto de control
* Día 5 y 6: presencial

Formación remunerada una vez supere periodo de prueba.

Turnos de 38,5 horas semanales en turno de 09 a 18hs de lunes a viernes (con una hora para comer)

Salario: convenio + plus de idiomas.

Contrato de 3 meses prorrogables.

Incorporación 01/08