ILUNION is a leading Spanish business group and a global benchmark in social enterprise, operating as the commercial arm of the ONCE Social Group. The company operates across a vast range of sectors including hospitality, industrial laundry, facility management, senior care, and accessibility consultancy. With a workforce of over 35,000 people, it is one of Spain's largest employers, uniquely balancing commercial profitability with a social mission to create quality employment for people with disabilities.

Headquartered in Madrid, ILUNION maintains a massive footprint across the entire Spanish territory with hundreds of work centers in nearly every province. For international professionals, the company offers a deeply inclusive work environment and specialized opportunities in fields like digital accessibility, sustainability, and healthcare. It is an ideal choice for those seeking to work within a purpose-driven organization that is deeply integrated into Spanish social and economic life.

ILUNION was launched in 2014 as a unified brand to bring together the various business initiatives of the ONCE Social Group and its Foundation. It built upon decades of social entrepreneurship to create a competitive business model that prioritizes social inclusion and employment for people with disabilities.

For international professionals

ILUNION is the business group of the ONCE Social Group, making it one of the world's most significant social enterprise models.
The company manages one of Spain's largest hotel chains and industrial laundry networks, providing diverse opportunities in the tourism and service sectors.
It is a primary employer for specialists in digital accessibility and social inclusion, frequently hiring for technical and consultancy roles in Madrid.
With a presence in almost every Spanish province, it offers significant geographic flexibility for professionals looking to settle outside of Madrid or Barcelona.
The organization is a leader in diversity, with approximately 40% of its total workforce being people with disabilities.

Ilunion Cee Contact Center, Teleoperator for Leading Postal Services Company

ILUNION

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

If you have experience in telephone customer service, enjoy helping people, and are looking for an environment where your work truly makes a difference, this opportunity is for you. At ILUNION, we are selecting professionals for a leading postal services company.
YOUR FUNCTIONS:
Receiving calls. Providing information about shipments, services, incidents, and procedures, and guaranteeing friendly, efficient, and problem-solving oriented service.
WHAT WE OFFER:
· Pre-incorporation training
In a mixed modality of 9 days, selective and unpaid, starting Thursday, June 18.
It will be online (via TEAMS) for the first 7 days, and the following 2 days in person.
The schedule in both cases is from 8:00 to 15:00.
· Vacation replacement contract until September 30
· 39-hour workday on a SPLIT shift from Monday to Sunday (always having at least two full weekends off per month). Schedule between 9:00 and 20:00
· Teleoperator category salary €1,428 net/month.
· Workplace and training: Avda. de la Universidad s/n. Parque Científico Tecnológico. CÁCERES 16000
Do you know the advantages you will have as a member of the ILUNION team?
Social benefits: childcare assistance, employee assistance programs, discounts at major national brands and on ticket purchases for shows and at all GRUPO ILUNION companies (hotels, physiotherapy, etc.), school cafeterias, textbooks.
You will have the opportunity to develop your professional career with us; we believe in internal promotion!!

View original advert (Spanish)

Si tienes experiencia en atención telefónica, disfrutas ayudando a las personas y buscas un entorno donde tu labor realmente marque la diferencia, esta oportunidad es para ti. En ILUNION estamos seleccionando profesionales para empresa líder de servicios postales.
TUS FUNCIONES:
Recepción de llamadas. Ofreciendo información sobre envíos, servicios, incidencias y trámites, y garantizando una atención amable, eficaz y orientada a solucionar problemas.
QUE OFRECEMOS:
· Formación previa a la incorporación
En modalidad mixta de 9 días, selectiva y no remunerada, comenzando el jueves 18 de junio.
Será online (vía TEAMS) los 7 primeros días, los siguientes 2 Presencial
El horario en ambos casos, de 8:00 a 15:00.
· Contrato de sustitución de vacaciones hasta el 30 de septiembre
· Jornada de 39 h/ en turno PARTIDO de lunes a domingo (librando siempre al menos dos fines de semanas completos al mes). Horario entre 9 y 20
· Salario categoría Teleoperador/a 1.428 € b/m.
· Lugar de trabajo y formación: Avda. de la Universidad s/n. Parque Científico Tecnológico. CÁCERES 16000
¿Sabes las ventajas que tendrás por ser trabajador del equipo ILUNION?
Beneficios sociales: ayuda a guardería, programas de ayuda al empleado, descuentos en importantes firmas nacionales y en compra de entradas para espectáculos y en todas las empresas de GRUPO ILUNION (hoteles, fisioterapia, etc.), comedores escolares, libros de texto.
Tendrás la oportunidad de desarrollar tu carrera profesional con nosotros, ¡¡apostamos por la promoción interna!!