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CX Specialist @ 123inkt group | Dutch Native

On-site in València·Full-time·Added 3 months ago

This job was published 3 months ago

weWow

9 open roles

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Overview

Work mode: On-site, València
Contract: Permanent contract, full-time hours
Relocation: A relocation package
English: Required
Other languages: Dutch
Benefits: Private health insurance

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Requirements

What we're looking for

Native Dutch speaker
Good level of English
Available to work on-site in Valencia
Strong communication skills
Customer-first mindset
Problem-solving attitude
Team player who enjoys working in an international environment

Nice to have

This role suits you if you...

Are a native Dutch speaker
Enjoy helping people and making their day easier
Communicate clearly and with empathy
Stay calm and solution-oriented, even when things get busy
Work accurately and pay attention to detail
Love learning and improving every day

Pay & benefits

What you'll get

Breakfast & lunch at the office
Spanish health insurance
Free Spanish lessons
Growth opportunities within weWow
Monthly events, sports & socials
Relocation support to settle in Valencia£

And most importantly:

An international work environment where you'll quickly feel at home.

The role

Imagine this.

You start your day in a sunny office in Valencia.
A customer reaches out with a question.
By the end of the conversation, they're smiling again because you solved their problem quickly and effortlessly.
No endless complaints.
No robotic scripts.
Just genuine conversations where you make someone's day a little easier.

What you'll do

Help Dutch-speaking customers via phone, email and chat
Answer questions about orders, deliveries, products and returns
Find quick and customer-friendly solutions
Guide customers to the right products when they need advice
Work together with different teams to solve customer requests efficiently
Make sure every customer leaves the conversation feeling heard and helped
Every interaction is an opportunity to create a great customer experience.

About weWow

weWow is a customer experience (CX) company based in Valencia, Spain, specializing in outsourced customer support and sales services for international clients. The company focuses on delivering high-quality, multilingual customer interactions, often serving e-commerce and online payment platform clients. With a team that supports multiple languages, weWow positions itself as a bridge between global brands and their customers, particularly in the European market.

weWow's Spain presence is centered in Valencia, where it operates as a hub for multilingual talent. The company actively recruits native speakers of Dutch, German, and Flemish, making it an attractive option for international professionals looking to relocate to Spain while using their language skills. The work culture emphasizes customer-centricity and language excellence, offering roles in sales and customer support. For international hires, weWow provides an opportunity to live in Spain while working in a dynamic, multicultural environment.

Industry: Customer Experience
Employees: 180
Headquarters: Valencia, Spain
In Spain: Valencia
Website: wewow.io

Good to know if you are moving

Based in Valencia, a popular city for expats, offering a high quality of life and a growing international community.
Roles are focused on native-level Dutch, German, and Flemish speakers, making it a good fit for professionals from those regions looking to relocate to Spain.
The company works with international clients, providing exposure to cross-border customer experience and sales operations.
Opportunities include sales and CX specialist roles, which may offer language-specific career paths.
The company is relatively small, which may offer a more intimate work environment and potential for direct impact.

In their own words

About the company & team

Your next chapter starts here

At weWow, you work with leading European brands in an international scale-up environment.

For this role, you'll be supporting 123inkt, one of the most trusted e-commerce brands in the Netherlands for printers, cartridges and office supplies.

As a Customer Experience Specialist, you'll be the person customers rely on when they need help. Whether they have a question about an order, a delivery, or finding the right product, you're there to provide a smooth and positive experience every time.

All open roles at weWow