Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Teleoperator for Banking

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

Previous experience in customer service (preferably in the banking sector).

· Availability to work flexible shifts.

· Exceptional communication skills and the ability to work in a team.

· Result-oriented and problem-solving ability.

· Basic knowledge of financial products and services.

Job Description

Do you have experience as a Teleoperator? Are you passionate about customer service? Do you consider yourself proactive, resourceful, and capable of identifying customer needs?
At Randstad, we have the perfect opportunity for YOU!

· Handle incoming calls from customers in the banking sector.

· Provide clear and concise information regarding financial products and services.

· Resolve incidents and inquiries effectively and professionally.

· Identify cross-selling opportunities while providing exceptional service.

· Update and maintain accurate records in the CRM system.

· Previous experience in customer service (preferably in the banking sector).

· Availability to work flexible shifts.

· Exceptional communication skills and the ability to work in a team.

· Result-oriented and problem-solving ability.

· Basic knowledge of financial products and services.

Choice of morning or afternoon shifts.
- Paid training, 18 days of online training.
- Salary of 9.70 gross euros/hour.
- On-site work in Barcelona, with the possibility of a hybrid model.
- Temporary contract through RANDSTAD EMPLEO ETT.
- Opportunity for growth and development within the company.

View original advert (Spanish)

¿Tienes experiencia como Teleoperador/a? ¿Te apasiona la atención al cliente? ¿Te consideras proactivo, resolutivo y tienes capacidad para detectar las necesidades del cliente?
Desde Randstad ¡Tenemos la oportunidad perfecta para TI!

· Atender llamadas entrantes de clientes del sector bancario.

· Ofrecer información clara y concisa sobre productos y servicios financieros.

· Resolver incidencias y consultas de manera eficaz y profesional.

· Identificar oportunidades de ventas cruzadas al brindar un servicio excepcional.

· Actualizar y mantener registros precisos en el sistema de CRM.

· Experiencia previa en atención al cliente (preferiblemente en el sector bancario).

· Disponibilidad para trabajar en turnos flexibles.

· Habilidades de comunicación excepcionales y capacidad para trabajar en equipo.

· Orientación a resultados y capacidad para resolver problemas.