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Telephone Agent - Automotive Sector

Randstad España

Toledo, SpainOn-site€19,300Entry · 0+ yearsPermanentRemote: On Site🇪🇸Spanish: Native

🇪🇸 Translated from SpanishAtencion al cliente Ventas Automocion Doc-net LogisticaAdded today

Agente Telefónico - Sector Automoción

Randstad España

·Toledo, Spain

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Toledo, SpainOn-site€19,300Entry · 0+ yearsPermanentRemote: On Site🇪🇸Spanish: Native

🇪🇸 Translated from SpanishAtencion al cliente Ventas Automocion Doc-net LogisticaAdded today

Randstad España

Staffing

View company profile www.randstad.es

International company

40000 employees

Founded 1960

Locations

HQ: Diemen, Netherlands

Spain HQ: Madrid

Madrid Barcelona Valencia Bilbao Sevilla Zaragoza Málaga Lleida Tàrrega

Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Telephone Agent - Automotive Sector

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you passionate about the world of motors and do you have strong communication skills? Are you looking for a truly stable project to develop your profile in the automotive sector?

We offer you the opportunity to join a leading company in its sector directly and stably. We are looking for customer service professionals who are enthusiastic, eager to learn, and ready to add value to a team specialized in the management and advisory of car spare parts. If you are looking for a permanent contract from day one, continuous training, and an excellent working environment, this is your opportunity!

As a key member of the Call Center team, your main functions will be:

- Multichannel customer service: Receiving calls, managing doubts, inquiries, and incidents via tickets, email, and WhatsApp.

- Advisory and cross-selling: Detecting customer needs, offering the most appropriate solutions, and maximizing sales opportunities in current campaigns.

- Internal system management: Daily use of the ordering program (such as Doc-Net or other management tools) and correctly recording the actions performed.

- Logistics coordination: Following up on urgent orders and coordinating with the warehouse and transport department to ensure delivery times.

Education: Completion of Compulsory Secondary Education (ESO) is essential.

Vocational Training in automotive, customer service, or telephone sales techniques is desirable.

Experience: Minimum of 3 to 6 months in telephone service, sales, or commercial advisory in any sector.

Knowledge: Experience with tools such as Doc-Net, PartsLink, Recambio Fácil, or TecDoc is valued.

Key skills: Excellent active listening and customer orientation. Problem-solving, proactivity, and stress tolerance.

- Direct permanent contract with the company from the first day.

- Salary: €19,381 gross per year.

- Working day: Full-time from Monday to Friday. The schedule varies depending on the assigned service (it may be more intensive or until 6:30 PM; all detailed information will be provided during the interview).

- Growth: Active participation in continuous training actions provided by the organization to enhance your skills.
- Location: On-site and stable position in Toledo (Industrial Estate area).

View original advert (Spanish)

¿Te apasiona el mundo del motor y tienes facilidad para comunicarte? ¿Buscas un proyecto verdaderamente estable donde desarrollar tu perfil en el sector de la automoción?

Te ofrecemos la oportunidad de incorporarte de forma directa y estable a una compañía líder en su sector. Buscamos a profesionales entusiastas de la atención al cliente, con ganas de aprender y aportar valor a un equipo especializado en la gestión y asesoramiento de recambios de automóvil. Si buscas un contrato indefinido desde el primer día, formación continua y un excelente ambiente de trabajo, ¡esta es tu oportunidad!

Como miembro clave del equipo de Call Center, tus funciones principales serán:

- Atención al cliente multicanal: Recepción de llamadas, gestión de dudas, consultas e incidencias a través de tickets, email y WhatsApp.

- Asesoramiento y venta cruzada: Detectar las necesidades del cliente, ofrecer las soluciones más apropiadas y maximizar las oportunidades de venta en las campañas vigentes.

- Gestión del sistema interno: Utilizar diariamente el programa de pedidos (como Doc-Net u otras herramientas de gestión) y registrar correctamente las acciones realizadas.

- Coordinación logística: Realizar el seguimiento de pedidos urgentes y coordinarte con el departamento de almacén y transporte para asegurar los tiempos de entrega.

Formación: Imprescindible haber completado la Educación Secundaria Obligatoria (ESO).

Deseable Formación Profesional en automoción, atención al cliente o técnicas de venta telefónica.

Experiencia: Mínimo de 3 a 6 meses en atención telefónica, ventas o asesoramiento comercial en cualquier sector.

Conocimientos: Valorable el manejo de herramientas como Doc-Net, PartsLink, Recambio Fácil o TecDoc.

Habilidades clave: Excelente escucha activa y orientación al cliente. Resolución de problemas, proactividad y tolerancia al estrés.

- Contrato indefinido directo con la empresa desde el primer día.

- Salario: 19.381 € brutos anuales.