ILUNION is a leading Spanish business group and a global benchmark in social enterprise, operating as the commercial arm of the ONCE Social Group. The company operates across a vast range of sectors including hospitality, industrial laundry, facility management, senior care, and accessibility consultancy. With a workforce of over 35,000 people, it is one of Spain's largest employers, uniquely balancing commercial profitability with a social mission to create quality employment for people with disabilities.

Headquartered in Madrid, ILUNION maintains a massive footprint across the entire Spanish territory with hundreds of work centers in nearly every province. For international professionals, the company offers a deeply inclusive work environment and specialized opportunities in fields like digital accessibility, sustainability, and healthcare. It is an ideal choice for those seeking to work within a purpose-driven organization that is deeply integrated into Spanish social and economic life.

ILUNION was launched in 2014 as a unified brand to bring together the various business initiatives of the ONCE Social Group and its Foundation. It built upon decades of social entrepreneurship to create a competitive business model that prioritizes social inclusion and employment for people with disabilities.

For international professionals

ILUNION is the business group of the ONCE Social Group, making it one of the world's most significant social enterprise models.
The company manages one of Spain's largest hotel chains and industrial laundry networks, providing diverse opportunities in the tourism and service sectors.
It is a primary employer for specialists in digital accessibility and social inclusion, frequently hiring for technical and consultancy roles in Madrid.
With a presence in almost every Spanish province, it offers significant geographic flexibility for professionals looking to settle outside of Madrid or Barcelona.
The organization is a leader in diversity, with approximately 40% of its total workforce being people with disabilities.

ILUNION VidaSénior Integration Coordinator (M/F/D) BIZKAIA 1

ILUNION

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Performing registrations for the telecare service, informing users about benefits and conditions, gathering information on their socio-sanitary situation, monitoring and adapting the use of devices, ensuring appropriate care, and detecting possible risk situations or additional needs.

Job Position: Integration Coordinator

Responsibilities: Perform the registration visit for the service, informing applicants about the services provided and their conditions, as well as assessing the application based on the personal, family, and social situation of the user.

Functions (detailed breakdown): Prepare the corresponding reports for user registrations.

Assessment for the installation of additional devices and implementation of advanced telecare and tele-monitoring pilots.

Knowledge of the availability of the telephone service compatible with the offered telecare system and communicating the delivery and installation of terminals, specifying the technical work to be performed and the tests necessary for the correct functioning of the system.

Familiarize the user with the operation of the terminal and UCRs or other devices installed in the home.

Perform follow-up visits according to the established guidelines and priorities.

Collaborate in the detection of users in complex situations: mistreatment, inappropriate use of the service, need for other resources, etc.

Remuneration: From €27,000 to €28,000 gross per year

Working Day (full or part-time): Full-time

Contract Type: Temporary

DESCRIPTION OF THE SOUGHT CANDIDATE

EDUCATION

Higher degree required: Yes

Post-graduate degree: No

Computer skills: Office automation

Language skills: Euskera

Others: Driver's license and own vehicle

EXPERIENCE

Sector(s) of activity: Telecare

In which position(s)?

Years of experience: No

OTHER DATA OF INTEREST

Availability to travel: Yes

Availability to relocate: No

Ability to travel autonomously: No

Warmth and quality: Our purpose is eminently social; we provide well-being and quality of life to people. We work constantly on innovation and continuous improvement to respond to new socio-sanitary challenges, addressing the aging population and people in situations of dependency. "Always give a smile, maybe someone might need it"

View original advert (Spanish)

Realización de altas en el servicio de teleasistencia, informando a las personas usuarias sobre las prestaciones y condiciones, recabando información sobre su situación socio-sanitaria, seguimiento y adaptación al uso de dispositivos, garantizando una atención adecuada y detectando posibles situaciones de riesgo o necesidades adicionales.

Puesto de trabajo: Coordinador/a de Integración

Responsabilidades: Realizar la visita de alta en el servicio Informando a las personas solicitantes sobre los servicios prestados y las condiciones de estos, así como realizar la valoración de la solicitud en función de la situación personal, familiar y social de la persona usuaria.

Funciones (desglosar con detalle): Elaborar los informes correspondientes a las altas de las personas usuarias.

Valoración de instalación de dispositivos adicionales y puesta en marcha de pilotos de teleasistencia avanzada y tele monitorización.

Conocer la disponibilidad del servicio telefónico compatible con el sistema de teleasistencia que se ofrece y comunicar la entrega e instalación de los terminales, especificando los trabajos técnicos a realizar y las pruebas necesarias para el correcto funcionamiento del sistema.

Familiarizar al usuario con el manejo del terminar y UCR's u otros dispositivos instalados en el domicilio.

Realizar las visitas de seguimiento atendiendo a las pautas y prioridades establecidas para ello.

Colaborar en la detección de personas usuarias en situaciones complejas: mal trato, uso inadecuado del servicio, necesidad de otros recursos, etc.

Retribución: De 27.000 a 28.000€ brutos anuales

Jornada (completa o parcial): Completa

Tipo de contrato: Temporal

DESCRIPCIÓN DEL CANDIDATO/A BUSCADO

FORMACIÓN

Título superior necesario: Sí

Título de post-grado: No

Conocimientos informáticos: Ofimática

Conocimientos de Idiomas: Euskera