Sales Development Specialist

What You Can Expect:

• Develop and maintain a strong pipeline of A, B, C & (D customers -where justified by life cycle and potential). This pipeline should be clean and constantly refreshed with new customers and opportunities.
• Conduct customer visits to understand logistics needs, trade lanes, volumes, and challenges.
• Comply with all company rules regarding CRM usage/KPI and maintain a pipeline exclusively through the CRM.
• Constant focus on hunting new relationships with A, B, C & (D customers -where justified by life cycle and potential)
• Maintain strong relationship with existing A, B, C & (D customers -where justified by life cycle and potential.
• Provide accurate forecasts and maintain a healthy sales funnel.
• Handover new customers with clear SOPs to operations teams.
• Resolve customer issues in a fast and timely manner to maintain satisfaction
• Monitor customer and market development

• Bachelor degree in Business/ Logistics or equivalent experience in logistics;
• A minimum of 5 years field sales in freight forwarding (especially Air & Ocean)
• Decisions and Problem Solving - analyzing information, evaluating results and using effective approaches for choosing a course of action or developing appropriate solutions
• Results Orientation - demonstrates a clear understanding of expected outcomes. Sets personal targets and strives to achieve them.
• Client Focused - able to anticipate and identify customers' needs and expectations and what constitutes positive customer satisfaction
• Ability to think out of the box (Entrepreneur)
• Strong work-ethic and integrity
• Willingness to travel as well as fluency in written and spoken English
• Strong negotiation skills